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BSNL Broadband Hoopla

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There are hosts of complex interrelated issues that need to be enumerated for the launch of broadband services by BSNL.I shall try and lay out a case. The current euphoria about was started by the present government coming into power. Our communications minister has a direct stake in a popular TV channel in the south. Over the past few years, there has been an unregulated growth of the cable industry. There was a need felt to regularize the spread. Hence, the Conditional Access System was introduced. However, in the scheme of the things, it has been a failure.

Telecom offered a perfect platform to regulate the flow of the TV channels, as well as would give a direct indication of the number of subscribers. This is a long-term plan to introduce pay per view channels including niche content that would be chargeable. ADSL provides a tried and tested vehicle of delivery to the homes.

Part of the grand reason is the spread and reach of BSNL because this was the defacto service provider before the current telecom industry was opened to private players. Worldwide too, the traditional phone companies are wiring up homes through optic fiber, but that is a different story.

Now let us display the spread of in bit more perspective. has the lowest per capita of personal computers. This industry has been strangled by high import duties and irrational tax structures. The major access is through dial up which against explains that is leading with the maximum number of subscribers. This is because most of us do not have any option except this service provider. In fact, we are its mercy because these people are under no obligation to ensure connectivity at all times. My experiences with have remained very bitter but this is not the thrust of the article here.

What do we need broadband for? A minuscule minority would be interested in having the same for online gaming or . That leaves the rest of us. Dialup could be sufficed in majority of the cases for people who wish to either check mails or stay in touch. This has been given a go by and dial up charges remain very expensive.

As far current reports go, BSNL is due to launch its services in the metros by 15th of January rest of India, by around first week of February. However, since the official confirmation has not been received, it remains a matter of conjecture though.

By all indications there is going to be a data cap on the downloads or uploads. Though BSNL has a good optic fiber network, the upstream remains choked.

In this backdrop, Reliance is speeding up the things to introduce its broadband by the end of next month.

It is the realization on the part of these companies that data is going to be the driver for the future revenues. Voice calls have taken a beating in the past few years and do not remain a significant source of revenue. Even if broadband is introduced, much remains to be seen as to how the current phase is carried out.

What needs to be done urgently?

First and foremost is the unbundling of the local loop. BSNL owns majority of the copper wires and competition should be allowed to provide access. It is interesting to note that British Telecom also resisted the opening up of its loop. Now every 10 seconds there is a person signing up for broadband. Our very intelligent bureaucrats obviously did not want any threat to the monopoly of the behemoth. Unbundling the local loop to private players would have provided cheaper broadband. This remains another sob story that majority of the recommendations of were shot down as they were deemed unfit for the present state of telecom.

Why is the government in the telecom business anyway? They ought to have exited out a long time back. BSNL is growing fatter on its own monopoly and the much-touted social objectives of rural telephony remain pathetic. Broadband is not going to change things overnight.

However, I strongly suspect that the levied on the operators and indirectly on to us, is being used to cross subsidize the plans of BSNL. The rapid set up of the services could not have been possible otherwise.

BSNL can hurt the other long-term players because there can be budgetary provisions to prop up the state structures. The private players offering broadband services are restricted to metros only is because they are aware of the paying capacity of the people subscribing to their services.

In the end, it is the consumers suffer in the great battle that is being fought. is going to change the broadband scenario in a significant manner just the way cheap tariffs ensured that became a necessity rather than a luxury. They are not angels either but know the first mover advantage. Data remains the key to the survival in the telecom muddle in this country. Let us see how these people slug it out.

This is not the last word on the state of affairs. I strongly feel that the coming year would be the year of broadband. For all the cynicism, I am still hopeful that someone would genuinely make cheap Internet access a possibility.

 

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I appreciate your article on broadband very much. What role do you think WiMax will play in India during the next year or so? Thanks in advance. Tom

I appreciate your article on broadband very much. What role do you think WiMax will play in India during the next year or so? Thanks in advance. Tom

Consider those that took the risk of using DIAS nearly two years ago:
The speeds were nearly 105kbps (of the rated 128) and was
infinitely better than the dial-up speeds experienced prior to that.

But then, sometime about a year ago, the speed dropped to about 72kbps
and never went up. Incidentally, this happened to coincide with a
thunderstorm in the city that felled trees and electrical & telephone lines.
{
Interestingly, around the time of the launch of the broadband, a few days ago,
the speed sometimes, peeked into the 105kbps range.
}
The customers continued with DIAS not the least of the reasons being the
staff appeared friendly in their new 'customer centric' avatar. Of course,
they'd also been made to pay upfront charges. They continuted inspite of
the fact that service & maintenance of their machines connecting to the 'net
had the habit of happening, usually, on week ends so as not to hurt the
'bigger' customers of DIAS ! That the home owner uses DIAS most often on
weekends was of little consequence apparently.

And now, the broad band offering of 256kbps is at half the price of what
old customers paid for less than one half of that speed. One would've
thought that old customers ( 'reference customers' ?! ) would be kept in
mind and that the Rs2000/= paid at that time (of course, 'non-refundable')
would at least get adjusted against, say, an outright purchase of their new
modem since the new offering requires no security deposit ( unless the
modem is to be rented from BSNL ). This is 'legally' probably correct, but the
message being sent by BSNL to old DIAS customers is, that, "those foolish
enough to have paid up early rather than waiting for the market forces to
reduce prices, did it at their own risk; and therefore the service provider has
no obligations towards him". They're probably of this inclination because the
Rs500 has attracted many hopefuls ?

The statement in the application form that exisiting users' deposit would be
adjusted is, apparently, not to be taken seriously :|

Therefore, a customer of 2yrs now has to now forget his Rs2000 in the cause
of the higher bandwidth unless, of course, he wishes to continue with a less
than half speed for twice the tariff :|

Consider those that took the risk of using DIAS nearly two years ago:
The speeds were nearly 105kbps (of the rated 128) and was
infinitely better than the dial-up speeds experienced prior to that.

But then, sometime about a year ago, the speed dropped to about 72kbps
and never went up. Incidentally, this happened to coincide with a
thunderstorm in the city that felled trees and electrical & telephone lines.
{
Interestingly, around the time of the launch of the broadband, a few days ago,
the speed sometimes, peeked into the 105kbps range.
}
The customers continued with DIAS not the least of the reasons being the
staff appeared friendly in their new 'customer centric' avatar. Of course,
they'd also been made to pay upfront charges. They continuted inspite of
the fact that service & maintenance of their machines connecting to the 'net
had the habit of happening, usually, on week ends so as not to hurt the
'bigger' customers of DIAS ! That the home owner uses DIAS most often on
weekends was of little consequence apparently.

And now, the broad band offering of 256kbps is at half the price of what
old customers paid for less than one half of that speed. One would've
thought that old customers ( 'reference customers' ?! ) would be kept in
mind and that the Rs2000/= paid at that time (of course, 'non-refundable')
would at least get adjusted against, say, an outright purchase of their new
modem since the new offering requires no security deposit ( unless the
modem is to be rented from BSNL ). This is 'legally' probably correct, but the
message being sent by BSNL to old DIAS customers is, that, "those foolish
enough to have paid up early rather than waiting for the market forces to
reduce prices, did it at their own risk; and therefore the service provider has
no obligations towards him". They're probably of this inclination because the
Rs500 has attracted many hopefuls ?

The statement in the application form that exisiting users' deposit would be
adjusted is, apparently, not to be taken seriously :|

Therefore, a customer of 2yrs now has to now forget his Rs2000 in the cause
of the higher bandwidth unless, of course, he wishes to continue with a less
than half speed for twice the tariff :|

broadband can make life for many of us very easy. working from home can become a reality for people whose work involve mostly sitting online. :)

I'd like to point out another use for broadband - for people (like me) working in desk jobs in froin of computers, broadband suddenly makes telecommuting possible - I have been waiting for a reasonably priced broadband service so that I can spend half a day to a day a week working from home. Of course, the number of such people is probably not very large - but there probably is a larger set of people who need to be connected all the time, for emails/IM, even if they are not actually sitting in front of the computer.

broadband can make life for many of us very easy. working from home can become a reality for people whose work involve mostly sitting online. :)

I'd like to point out another use for broadband - for people (like me) working in desk jobs in froin of computers, broadband suddenly makes telecommuting possible - I have been waiting for a reasonably priced broadband service so that I can spend half a day to a day a week working from home. Of course, the number of such people is probably not very large - but there probably is a larger set of people who need to be connected all the time, for emails/IM, even if they are not actually sitting in front of the computer.

> A minuscule minority would be interested in having the same for online gaming or file sharing.

Broadband is not for gaming and file-sharing community only!
In fact I would classify it as the understatement of the year in the same league as "640 kb should be enough for everyone".

Broadband is a requirement for all kinds of industry these days, much more so for software industry.

E-Commerce will be greatly facilitated in India through low-cost Broadband.

In cities like Kolkata there are no players which offer a reasonably priced boradband service. BSNL's offering is something we are waiting for a long long time.

Reliance internet is probably much slower than my dial-up. I just gave up on it!
DIAS is not available in a lot of places.

> A minuscule minority would be interested in having the same for online gaming or file sharing.

Broadband is not for gaming and file-sharing community only!
In fact I would classify it as the understatement of the year in the same league as "640 kb should be enough for everyone".

Broadband is a requirement for all kinds of industry these days, much more so for software industry.

E-Commerce will be greatly facilitated in India through low-cost Broadband.

In cities like Kolkata there are no players which offer a reasonably priced boradband service. BSNL's offering is something we are waiting for a long long time.

Reliance internet is probably much slower than my dial-up. I just gave up on it!
DIAS is not available in a lot of places.

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