Experiences with BSNL
BSNL’s perfidy is legendary. They have monopolized the services to an extent that they resort to anti-competitive policies. More on that later. Over the past few years, Internet has played a dominating role in the way people access resources or connects to others. It is a whole new way of communication. I remember much of it was made when people talked of getting on the information superhighway. Internet access was controlled by VSNL, which remained the sole service provider way back for a number of years. High access charges remained the order of the day. Being the only service provider meant that it had no intention to improve the access. This underwent a qualitative change when the VSNL was sold off to Tata and BSNL stepped in to provide the services.
Leopards do not change their spots at all. Internet access was taxed heavily and the access charges remained all time high. In fact one of the highest in the world. This was marked by frequent disconnections and abusive “Customer Support Staff”. In fact, these idiots have these fancy names, which do no justice to the purpose with which they are hired for. Early on BSNL found out a way to manage the whole charade and signed up the customers who often were hampered by lack of choice or high cost option of other ISPs. Much of the reason was that their bandwidth was provided for by BSNL who charged them high carriage access fees. This ultimately was passed on to the consumers. Why was it so? I believe it is the scheme of the things that these government officials need to comfort themselves for shoddy services. No one has questioned them on this count at all.
This underwent a rapid change when the telecom sector was opened up for private players. Overnight BSNL’s thrust was to hold on to customers. They introduced a line exclusive for Internet access for about Rs.500/- per month. This was done in the name of the public service. However, a closer analysis revealed that BSNL’s officers were jittery about falling revenues and shift towards the other private payers who needed to woo for their own sustenance. Each of the ISP was provided for with a digital number access starting off with 172XXX and the line for exclusive internet access was restricted to that number only.
My love hate relationship with BSNL started with that connection. It was during my frequent complaints to the Internet section that shed light in the innards of this organization. Repeated complaints had no effect on the same. I had to email to the top heads of BSNL’s headquarters; some of them surprisingly responded. Indeed, barring a few honest do gooders, it is staffed with unfortunate imbeciles who cannot even type in the URL in the address bar. This was perhaps the reason that repeatedly my mails bounced back. Once the complaint landed on the table of the node in charge (insider story), he scampered off to set my connection to the desired level. Such is the power of being heard after complaining.
In my city, VSNL had happily launched their services. However, I could not access through my line for exclusive internet access because it was barred. However, in the initial clause it was clearly mentioned that all numbers starting with 172XXX would be provided for. Complaints to the relevant staff had no effect. Things took an ugly turn when the General Manager was caught in a corruption scandal. Thereafter the policies went out for a toss. It did make headlines in the local newspapers but that was that.
Ultimately, I sent across a mail to the VSNL to try to follow up on their level. However, in the reply fit for an idiot, they repeatedly mentioned that BSNL has blocked the access. This was in fact the same issue that I had highlighted. Subsequent emails went unanswered. Now I hear that by month end the connectivity would be provided for.
VSNL is spending a huge amount of money in staffing those people who do not deserve to be there anyway. I fail to understand how do these people get hired in the first case. That’s a mystery wrapped in an enigma, which has clearly no answers.
The above account is first person one. Repeatedly I have had complaints with the phone line, which only got resolved by knocking the telephones of the higher ups. Why are these people not accessible when they are supposed to be at all times? BSNL has set up a mechanism wherein each lineman has to report back the action taken report at the end of the day for resolution of customer complaints. This invariably gets faulted with no action being taken against the defaulting linemen.
Why this happens is beyond my reasoning.
The biggest fault is in the attitude that reflects the Indian society that does not reward merit and encourages inefficiency. Many a times I have faced enough hassles against those people who do not match up to the work they are expected to do. BSNL is no different. Perhaps the major reason that it is a government organization, which demotivates the staff even more. I cannot name names but in my interaction with the various levels, I have come across brilliant officers who have their hands tied because of the mediocrity around them. In fact, for the broadband launch there have been extremely efficient people working behind the scenes who have toiled day in and day out to launch the services. However, what did them in was the lousy package of prices, which seems to be beyond their control. The end mechanism has to be effected by the junior level staff, which has no clue as to how to go about. This reflects on the entire machinery anyway. I had earlier mentioned that BSNL has indeed set up a world-class infrastructure for broadband access. I have come across real people who have sought to make the best of the available resources and provide a decent service. These examples remain far and few though.
One cannot change the entire system overnight. This is not a log of my frustrations in here. However, an honest appraisal that people who are reading this ought to take initiative and question the same people who are supposed to act and make an effort. Falling customer levels and increased focus on efficiencies only would make these people wake up from their deep slumber. I shall try to rebut their claims with action on the ground. It is this way only that a change can be brought about in the same organization that has been funded by huge amounts of taxpayers money. We seek answers and soon.
Discuss on: Sify Broadband, Tata Indicom, Airtel Broadband, Reliance Broadband, MTNL – BSNL Broadband, Dial Up, Others
This post was submitted by Dr. Abhishek Puri on the Broadband Blog on Techwhack.
Sir,
By Mistake my username and Password has been erased and I am trying to obtain a new one as I am unable to connect my bordaban connection. We are based at nagpur no: 0712 -2288447 and we tried all the help lines of BSNL but in vain. Kindly help …
Regards
V Mahesh
Sir,
By Mistake my username and Password has been erased and I am trying to obtain a new one as I am unable to connect my bordaban connection. We are based at nagpur no: 0712 -2288447 and we tried all the help lines of BSNL but in vain. Kindly help …
Regards
V Mahesh
Sirs,
I have a serious complain against VSNL.
My mails are being hacked. A complain was registered with VSNL and Cyber Crime Cell – Mumbai on 5th August, 2006.
Since our mails of VSNL email addresses were hacked continously, we opened an account with DIRECT – I. Still the mails were hacked. We had requested DIRECT – I to give us the logs – IP addresses which accessed our email accounts unauthorisedly. They gave us the IP addresses which belong to VSNL IPS. VSNL was approached by Cyber Crime officers to give the contact details of those IP addresses. VSNL sent a reply stating that the concerned logs are not available. This message was given to us by Cyber Crime verbally. We insisted that we should get a written reply but they claimed that this, being, a confidential matter, they were unable to give in writing. We approached VSNL. They asked us to approach Cyber Crime.
Our business is seriously affected due to hacking. In fact, we have spent appx.Rs.40 Lacs on exhibitions abroad. I have visited various countries in my appx. 100 foreign marketing visits and the fruits are taken by the hacker whi delets all the important mails and leaves only spam mails in my webmail account.
I request you to help me out lodge the complain with appropriate authorities.
Thanks for your help / Regards,
Raju Desai
Sirs,
I have a serious complain against VSNL.
My mails are being hacked. A complain was registered with VSNL and Cyber Crime Cell – Mumbai on 5th August, 2006.
Since our mails of VSNL email addresses were hacked continously, we opened an account with DIRECT – I. Still the mails were hacked. We had requested DIRECT – I to give us the logs – IP addresses which accessed our email accounts unauthorisedly. They gave us the IP addresses which belong to VSNL IPS. VSNL was approached by Cyber Crime officers to give the contact details of those IP addresses. VSNL sent a reply stating that the concerned logs are not available. This message was given to us by Cyber Crime verbally. We insisted that we should get a written reply but they claimed that this, being, a confidential matter, they were unable to give in writing. We approached VSNL. They asked us to approach Cyber Crime.
Our business is seriously affected due to hacking. In fact, we have spent appx.Rs.40 Lacs on exhibitions abroad. I have visited various countries in my appx. 100 foreign marketing visits and the fruits are taken by the hacker whi delets all the important mails and leaves only spam mails in my webmail account.
I request you to help me out lodge the complain with appropriate authorities.
Thanks for your help / Regards,
Raju Desai
Sirs,
I have a serious complain against VSNL.
My mails are being hacked. A complain was registered with VSNL and Cyber Crime Cell – Mumbai on 5th August, 2006.
Since our mails of VSNL email addresses were hacked continously, we opened an account with DIRECT – I. Still the mails were hacked. We had requested DIRECT – I to give us the logs – IP addresses which accessed our email accounts unauthorisedly. They gave us the IP addresses which belong to VSNL IPS. VSNL was approached by Cyber Crime officers to give the contact details of those IP addresses. VSNL sent a reply stating that the concerned logs are not available. This message was given to us by Cyber Crime verbally. We insisted that we should get a written reply but they claimed that this, being, a confidential matter, they were unable to give in writing. We approached VSNL. They asked us to approach Cyber Crime.
Our business is seriously affected due to hacking. In fact, we have spent appx.Rs.40 Lacs on exhibitions abroad. I have visited various countries in my appx. 100 foreign marketing visits and the fruits are taken by the hacker whi delets all the important mails and leaves only spam mails in my webmail account.
I request you to help me out lodge the complain with appropriate authorities.
Thanks for your help / Regards,
Raju Desai
Verst Connection
Verst Connection
Verst Connection
how can i acess internet via my mobile in BSNL
how can i acess internet via my mobile in BSNL
how can i acess internet via my mobile in BSNL
I have a Broadband Connection on my tel. no. 0712 – 2700004
For this connection i m paying Rs. 700/- Per Month as a Rent; but til today i have not got the ADSL Connectivity Regularly.
Whenever I asked to the Line man he just answers that since the distance between the Exchange & the Telephone connection is too long and hence there is a conectivity Problem .
Sir, with this letter i would just like to know that why the Officers speak about the High Figh speed of broadband.
Due to this problem i am unable to check my mail & i am forced to use the broadband of another Company .
Since the Minimum Monthly Rent is Rs.700/- per month & after that i have to pay the additional rent for near about Rs. 500/- to Rs. 1000/- for another broadband connection .
With this letter i just want to file a case against BSNL that if they cannot provide the proper Connectivty then what is the use of paying monthly Rent to them
I request you to help me to file a case against BSNL
Rajesh PAtel
I have a Broadband Connection on my tel. no. 0712 – 2700004
For this connection i m paying Rs. 700/- Per Month as a Rent; but til today i have not got the ADSL Connectivity Regularly.
Whenever I asked to the Line man he just answers that since the distance between the Exchange & the Telephone connection is too long and hence there is a conectivity Problem .
Sir, with this letter i would just like to know that why the Officers speak about the High Figh speed of broadband.
Due to this problem i am unable to check my mail & i am forced to use the broadband of another Company .
Since the Minimum Monthly Rent is Rs.700/- per month & after that i have to pay the additional rent for near about Rs. 500/- to Rs. 1000/- for another broadband connection .
With this letter i just want to file a case against BSNL that if they cannot provide the proper Connectivty then what is the use of paying monthly Rent to them
I request you to help me to file a case against BSNL
Rajesh PAtel
I have a Broadband Connection on my tel. no. 0712 – 2700004
For this connection i m paying Rs. 700/- Per Month as a Rent; but til today i have not got the ADSL Connectivity Regularly.
Whenever I asked to the Line man he just answers that since the distance between the Exchange & the Telephone connection is too long and hence there is a conectivity Problem .
Sir, with this letter i would just like to know that why the Officers speak about the High Figh speed of broadband.
Due to this problem i am unable to check my mail & i am forced to use the broadband of another Company .
Since the Minimum Monthly Rent is Rs.700/- per month & after that i have to pay the additional rent for near about Rs. 500/- to Rs. 1000/- for another broadband connection .
With this letter i just want to file a case against BSNL that if they cannot provide the proper Connectivty then what is the use of paying monthly Rent to them
I request you to help me to file a case against BSNL
Rajesh PAtel
I just could not send mails by either Gmail or yahoo using my BSNL broadband. Yahoo adviced me to delete all the cookies and old files. Still nothing happens. Any advice or expereince is solicited so that I can solve the problem
I just could not send mails by either Gmail or yahoo using my BSNL broadband. Yahoo adviced me to delete all the cookies and old files. Still nothing happens. Any advice or expereince is solicited so that I can solve the problem
I just could not send mails by either Gmail or yahoo using my BSNL broadband. Yahoo adviced me to delete all the cookies and old files. Still nothing happens. Any advice or expereince is solicited so that I can solve the problem
replying to the note “Telecom engineer cannot become IT engineer” I think you should realize the base OS from where all operating systems come are from LINUX/UNIX
the Telecom guys built this, while we were still back in school, so dont ever say that. Those guys have worked more on the hardcore stuff than we have.
replying to the note “Telecom engineer cannot become IT engineer” I think you should realize the base OS from where all operating systems come are from LINUX/UNIX
the Telecom guys built this, while we were still back in school, so dont ever say that. Those guys have worked more on the hardcore stuff than we have.
replying to the note “Telecom engineer cannot become IT engineer” I think you should realize the base OS from where all operating systems come are from LINUX/UNIX
the Telecom guys built this, while we were still back in school, so dont ever say that. Those guys have worked more on the hardcore stuff than we have.
Hi,
I am Sanchita Bagchi, I adopted the bsnl broadband connection with the starter plan of Rs. 250/-. I very much like music. I wnat to download them through verious website. But I have a limit of 1Gb, so I cannot download the songs properly. Every month I have to pay a high amount of Broadband bill.
So I request any big hearted person that if u adopt the unlimited plan from bsnl can you provide me the user name & password, I know that BSNL will not charge you for downloading & I also download my favourite songs. please send it to my email thesanchita@rediffmail.com for privacy. I swear I dont give it to others & use it only for my personal use.
I cannot adopt the plan for my financial condition. I adopt the starter plan in my own money. Please help me.
My email is thesanchita@rediffmail.com.
Hi,
I am Sanchita Bagchi, I adopted the bsnl broadband connection with the starter plan of Rs. 250/-. I very much like music. I wnat to download them through verious website. But I have a limit of 1Gb, so I cannot download the songs properly. Every month I have to pay a high amount of Broadband bill.
So I request any big hearted person that if u adopt the unlimited plan from bsnl can you provide me the user name & password, I know that BSNL will not charge you for downloading & I also download my favourite songs. please send it to my email thesanchita@rediffmail.com for privacy. I swear I dont give it to others & use it only for my personal use.
I cannot adopt the plan for my financial condition. I adopt the starter plan in my own money. Please help me.
My email is thesanchita@rediffmail.com.
Hi,
I am Sanchita Bagchi, I adopted the bsnl broadband connection with the starter plan of Rs. 250/-. I very much like music. I wnat to download them through verious website. But I have a limit of 1Gb, so I cannot download the songs properly. Every month I have to pay a high amount of Broadband bill.
So I request any big hearted person that if u adopt the unlimited plan from bsnl can you provide me the user name & password, I know that BSNL will not charge you for downloading & I also download my favourite songs. please send it to my email thesanchita@rediffmail.com for privacy. I swear I dont give it to others & use it only for my personal use.
I cannot adopt the plan for my financial condition. I adopt the starter plan in my own money. Please help me.
My email is thesanchita@rediffmail.com.
hi,
i am a 17 months old subscriber of BSNLs dataone Rs 250 home plan. Except for a couple of times when Dataone bills went upto Rs. 637/month, I always recceived bill of Rs 250/month as i accessed below the given limits. suprisingly the bills went upto whopping Rs. 23000 for the month of march 2007. I was shocked. on getting into the details of my account i realised that some one had intruded and hacked my telephone line from elsewhere and had downloaded upto 23 GB between 7th March 2007 to 14 March 2007! on complaint, BSNL authorities said that they cannot do anything and i should pay the bills for that which i have not accessed. now I am totally confused and do not know to whom i should complain. can u pls advise me how it all happened and how i can get trid of this ?
thanks
nnarottam
S/o Chanda Verma
hi,
i am a 17 months old subscriber of BSNLs dataone Rs 250 home plan. Except for a couple of times when Dataone bills went upto Rs. 637/month, I always recceived bill of Rs 250/month as i accessed below the given limits. suprisingly the bills went upto whopping Rs. 23000 for the month of march 2007. I was shocked. on getting into the details of my account i realised that some one had intruded and hacked my telephone line from elsewhere and had downloaded upto 23 GB between 7th March 2007 to 14 March 2007! on complaint, BSNL authorities said that they cannot do anything and i should pay the bills for that which i have not accessed. now I am totally confused and do not know to whom i should complain. can u pls advise me how it all happened and how i can get trid of this ?
thanks
nnarottam
S/o Chanda Verma
hi,
i am a 17 months old subscriber of BSNLs dataone Rs 250 home plan. Except for a couple of times when Dataone bills went upto Rs. 637/month, I always recceived bill of Rs 250/month as i accessed below the given limits. suprisingly the bills went upto whopping Rs. 23000 for the month of march 2007. I was shocked. on getting into the details of my account i realised that some one had intruded and hacked my telephone line from elsewhere and had downloaded upto 23 GB between 7th March 2007 to 14 March 2007! on complaint, BSNL authorities said that they cannot do anything and i should pay the bills for that which i have not accessed. now I am totally confused and do not know to whom i should complain. can u pls advise me how it all happened and how i can get trid of this ?
thanks
nnarottam
S/o Chanda Verma
hi,
i am a 17 months old subscriber of BSNLs dataone Rs 250 home plan. Except for a couple of times when Dataone bills went upto Rs. 637/month, I always recceived bill of Rs 250/month as i accessed below the given limits. suprisingly the bills went upto whopping Rs. 23000 for the month of march 2007. I was shocked. on getting into the details of my account i realised that some one had intruded and hacked my telephone line from elsewhere and had downloaded upto 23 GB between 7th March 2007 to 14 March 2007! on complaint, BSNL authorities said that they cannot do anything and i should pay the bills for that which i have not accessed. now I am totally confused and do not know to whom i should complain. can u pls advise me how it all happened and how i can get trid of this ?
thanks
nnarottam@rediffmail.com
hi,
i am a 17 months old subscriber of BSNLs dataone Rs 250 home plan. Except for a couple of times when Dataone bills went upto Rs. 637/month, I always recceived bill of Rs 250/month as i accessed below the given limits. suprisingly the bills went upto whopping Rs. 23000 for the month of march 2007. I was shocked. on getting into the details of my account i realised that some one had intruded and hacked my telephone line from elsewhere and had downloaded upto 23 GB between 7th March 2007 to 14 March 2007! on complaint, BSNL authorities said that they cannot do anything and i should pay the bills for that which i have not accessed. now I am totally confused and do not know to whom i should complain. can u pls advise me how it all happened and how i can get trid of this ?
thanks
nnarottam@rediffmail.com
i believe bsnl officals are bribed by airtel, tata, sify and other broadband services. so that customers can have no more option than to take up other private services. i got telephone and broadband connection within 2days for airtel. it took me 15days to get a telephone connection, 75 days to get the equipments (modem and stuff, i called these guys for 20 continuous days, went to near by exchange) and its been 10 days and i was asked to wait for another 1 week to get the user name and password for internet. all these while am paying money without the service i was promised by the officials. customer service is pathetic (you have to quote your telephone number thrice) resolution is out of question. bsnl has given the customer service to a third party enterprise, they have no clue of any activity on your account. not only bsnl every goverment enterprise is working the same way.
i believe bsnl officals are bribed by airtel, tata, sify and other broadband services. so that customers can have no more option than to take up other private services. i got telephone and broadband connection within 2days for airtel. it took me 15days to get a telephone connection, 75 days to get the equipments (modem and stuff, i called these guys for 20 continuous days, went to near by exchange) and its been 10 days and i was asked to wait for another 1 week to get the user name and password for internet. all these while am paying money without the service i was promised by the officials. customer service is pathetic (you have to quote your telephone number thrice) resolution is out of question. bsnl has given the customer service to a third party enterprise, they have no clue of any activity on your account. not only bsnl every goverment enterprise is working the same way.
i believe bsnl officals are bribed by airtel, tata, sify and other broadband services. so that customers can have no more option than to take up other private services. i got telephone and broadband connection within 2days for airtel. it took me 15days to get a telephone connection, 75 days to get the equipments (modem and stuff, i called these guys for 20 continuous days, went to near by exchange) and its been 10 days and i was asked to wait for another 1 week to get the user name and password for internet. all these while am paying money without the service i was promised by the officials. customer service is pathetic (you have to quote your telephone number thrice) resolution is out of question. bsnl has given the customer service to a third party enterprise, they have no clue of any activity on your account. not only bsnl every goverment enterprise is working the same way.
dear sir,
I am a broad band subscriber and i face a lots of trubbel to connect because my ADSL not stand when i want to connect plese do some thing i am west bengal zone,in purulia districts
dear sir,
I am a broad band subscriber and i face a lots of trubbel to connect because my ADSL not stand when i want to connect plese do some thing i am west bengal zone,in purulia districts
dear sir,
I am a broad band subscriber and i face a lots of trubbel to connect because my ADSL not stand when i want to connect plese do some thing i am west bengal zone,in purulia districts
Tata indicom connections sucks, I simply bought it just because the name “Tata” is appended to the product name. What a dissapointment, I feel cheated and robbed of my hard earned money. I think more than the service, it’s the people behind it who suck, how could they even bring out such a crappy service and actually have the guts to promote it with tall claims. Sickening isn’t it? I wonder if this is the mentality of the people who are running Tata.
Tata indicom connections sucks, I simply bought it just because the name “Tata” is appended to the product name. What a dissapointment, I feel cheated and robbed of my hard earned money. I think more than the service, it’s the people behind it who suck, how could they even bring out such a crappy service and actually have the guts to promote it with tall claims. Sickening isn’t it? I wonder if this is the mentality of the people who are running Tata.
Tata indicom connections sucks, I simply bought it just because the name “Tata” is appended to the product name. What a dissapointment, I feel cheated and robbed of my hard earned money. I think more than the service, it’s the people behind it who suck, how could they even bring out such a crappy service and actually have the guts to promote it with tall claims. Sickening isn’t it? I wonder if this is the mentality of the people who are running Tata.