my email id chanderbhushan17@gmail.com

I am a broadband customer in bangalore from dec 2005. recently i moved to bellandur and my telephone number got changed. I applied for isd facility on jun 8th 2011. I have called many times 121 and given complaints. I have sent many mails to airtel nodal offices, south appellate officers handling bangalore, karnataka, tamilnadu but i still didn’t tget any responsible reply from any of them. and no technical officer is visiting my home to check the isd facility non provision. I want you take immediate action to provide isd facility for my stated phone number.

Regards,

Muthuvel

9632018848

A cable cut problem is came due to road construction work in Anangpur Dairy village, faridabad 121003. This cable cut is happened on 30th August at 9:00 am. Now 01 Sept and the road construction work is completed yesterday. But till now no airtel work came and jointed the cable. there are lots of airtel customers are suffering. I complained more than 10 times in last 2 days. We are paying more charges for the same services provided by mtnl or bsnl. But we are receiving very poor service from you. Can you please take action that this cable cut problem will be solve today?

Thanks,

Nayak Narendra Kumar

9899848781

01294105781

After a lots no. of calls and follow ups from 28 Mar 11 to till date, my Installation amount Rs. 500 cheque was refund from your office But as discussed today with Mr. Shilendra from CC and saw the status on PIGEON website I found that Cheque was delivered to any other people while even the name is also different and mobile no. also not matched………

Attaching the Image file also for ur ref.

My Name- Manish Agarwal

Mobile- 9453562158

Complaint No.- 48825756 (Pre.) 1472438 (Today)

CAN I KNOW—->Which type of service is providing by a World Class Company? Which are Earning the Max. Profit from customers and no. 1 in the list for that. And you are giving such a poor and irresponsible service to your customers.

Subject: Regarding Airtel Broadband False Promises Irrational Billing.
Kindly check I am customer of Airtel my ID Number is and my Number is 4295653 of Airtel broadband, I requested the Airtel Customer care agent on the Customer care 4021770,
Last Year in 2009 I have already logged request for loose connection of wiring and no charges were apply on my bill. At the time of installation the Executive told me there will be no Charge regarding this service. Only DSL Charges as per Plan and Land Line Call Charges will be applicable and other related services are FREE OF COST.
I have logged a request of losses wire connection on 28th Oct 2010 due to which connection was not working properly, The Executive logged the Request and not give any acknowledgement about the charges of rewiring. The Tech. Assistance person come and made the loose connection of wire. Then the Tech Support made call to his supervisor to log of the complaints. The Supervisor asked my satisfaction about the wiring, but he also didn’t acknowledge about the Fee Charges for Rewiring, the Request was logged against the Loose Connection, NOT for REWIRING. In November Month Bill Number: 289421911 the others charges were applied of Rs 100/- .

I call to Customer Care 198, broadband department, the executive disconnect the call many times, then one of the executive entertain the call and said I have logged a request for call back from billing Dept and within 48 hrs you will be get call back, but no call back has been received after 75 hrs also. there has been no call back one of the executive entertain the call in which he said transfer call to 121 as its related with billing department call and the phone billing department said this is not our fault and then I request him to please log request for cancelling the connection the Executive transfer my call to the retention dept, their the executive assure me that this charges will be 100/- rs wave off is give and please paid the rest, I Pay the rest amount on time,
I have paid the rest amount and and late fee charges has been apply this month bill DEC.
I am really fad-up of all this utter nonsense of disconnecting call by executive, using abusive language and providing no soloution, call hold for more then 15 minites.
This application please disconnect my Broadband connection if this is to be continued. Kindly look into matter as soon as possible. I Have logged earlier many complaints but No changes has been seen in your services.
Regards,
Shaifali Saxena
9630581480
Bhopal.

The problem goes like this; I am a prepaid customer and i have never ever activated any scheme on my cell no. In spite of this Rs.25 was deducted on 17th of January 2008 (Which was later told me that Friends and Family scheme was activated on my cell no). I have recharged my cell for Rs.200 on 15th of January. Now when i called Airtel Customer Support and complaint about it they immediately apologies for the same and unsubscribed me from that scheme and assured me that the Rs.25 which was deducted will be credited to my number within the next 24 hours. There was no problem till here. I was happy and actually appreciated the work.

The mess started from this point onwards.
48 hours was over, as i was least bother about the refund as Customer support have assured me for that. Just to have an update on this, I called Customer Care and spoke to the executive. He apologies for the delay and again assured me that the refund will be credited to my number in next 24 hours. i have now kept an eye on the watch and called again after 24 hours. It will be hard to believe but i have called almost everyday and surprisingly got the same answer.

The complaint number and whom I have spoken to are written below:
Complaint Numbers:
020629234900
0204046410
0201224808
0125165998
67926400 and many more. The sad part for this is every call i called to customer care, one new Complaint number was generated and that too it was never updated.

Following are the Executive which i have spoken to:
Suraj
Raj
Williams
Jaya
Ibrahim
Namreen
Indrajeet and many more… The last executive Namreen she was very sad about what was happening with me and she too like other executive, assured me that the amount will get credited in less than 6 hours. I was assured. But like others this time also I was ditched. I have now stopped calling and just waiting for this to get resolved. The worst part was that one fine day when i called Customer Care and asked to speak to the Floor Manager “ALL” executive whom I called, dint allow me to speak to the FM, but i was assured that one of the senior person will be calling me on my cell number the next day. But this was highly expected this time and no had one called me till now and even my problem lies untouched.

If this suggestion is directly red by the top management i think, this is the best way of communicating with the Management and one will be assured for the redressal.

Kudos to team Airtel for Building such a powerful Brand !!!!

MANISH PUNDORA
UTTARANCHAL INSTITUTE OF TECHNOLOGY
HOSTEL
ARCADIA GRANT, PO CHANDANWARI
PREMNAGAR , DEHRADUN
UTTARANCHAL
PHONE NO.::09899419968(DELHI)

sim no. 8991970307040993559

I have a mobile prepaid connection from Airtel. I have recharged through ICICI online recharge. Monet is debited from my account but no recharge is done yet. I have registered numbers of complaints regarding that to the customer care executive. but no update has beed recieved yet.
They people are befooling me sayin tht we need some more hours to update that. Its more than enough. I have no chance of getting my money back. can you please help me in that.
My Phone no is 9818465696 and the transaction report is
03/11/2007 BIL/000044917347/0101/919818465696 DR INR 100.00
Thanks
Regards

Vinay Surana
E-27 1st floor,
Phase-I, Ashok Vihar,
New Delhi- 110052.
May 08, 2007.

The Comm. officer
Airtel India Limited.
Delhi.
Sub: – letter regarding unsatisfactory service provided by billing department.

Respected Sir,

I am Vinay Surana an Airtel Delhi subscriber. My Customer account no: 12297910 and telephone no being 47032527. I had taken an Airtel & broadband (DSL Combo 250) connection in the month of September 2006.

I am writing this letter mainly to bring to your kind notice the unsatisfactory service provided by the billing department to us. Our telephone bill dated 24/04/2007 is showing Rs 2638/.

On taking a landline connection I was offered a special scheme of Super 3 wherein I was avail one local, one STD and one ISD number where I can call up on that particular number at a discounted rate of 66% for next six months. My super 3 offer got expired in the month of March. So I spoke to a customer Executive of Airtel Department to avail the offer again, she said it going to get activated within next 3 days.

Our Super 3 Numbers given are as follow
1. ISD -00447709093151
2. STD 09820633903
3. PCO 43036212

My bill is showing that on 18/04/2007 my broadband usage was 233903k bytes for Rs 274.12.
There was no one at my residence on 18th of last month as we went for a wedding on 17th night and came back on 19th afternoon. So there was no chance of using the broadband on 18/04/2007.

I want an explanation for not availing me the Super 3 offer in this month bill & unnecessarily charging me for my broadband usage.

I have been using airtel mobile (I have 2 connection of airtel by the same address 9910138090, 9871422477 ) from last 3 years but did not have any such kind of problems. In the past also I haven’t had such kind of problems with my landline. I am very much satisfied with the service. I have been very particular about the payment too, I have made all the pays before due date prescribed by the airtel. I have spoken to the Airtel customer executive but they don’t have any answer for the same.

As soon as I receive a revived bill, I will make the payment for the same. If I fail to get any reply, I will get the landline disconnected.

So I request you to look into the matter immediately and take necessary action required.

Yours truly,
Vinay Surana

email: aurum_zenith@rediffmail.com

I wish to put on record the unfortunate date when I opted for Airtel Life Time Card. Unfortunately, from the day 1 we faced the problem.

Calls to your call centers, where you have unprofessional team without any team leader who are always busy in meeting or are not available.

Mails to your department is not responded. Copy of my mail send on 1st May 2007 is yet to be responded except for auto reply.

Hope you will look into

Regards
Ashraf A. Hashmani

(Mail which was send)
Hi,

I have gone for Airtel Lift Time Card with Cell No. 9867864275.

From the day 1, I have problems with the scheme. Recently, I had refilled the same with a refill of Rs. 60/- and noticed that every day about Rs. 1.25 was deducted from my balance.

I called up your call center no . 9892098920, who informed me that I have opted for scheme where the charges are 49 p, the deduction are done. Since I never activated the scheme, I told her to give me the date of activation, which she failed. Finally, she told me to deactivate the same by sending an sms.

I did the same on 17th April 2007 evening and within a few minutes I got a sms message which stated ” Dear Subscriber, Your service will be deactivated in 48 hrs”. From : 1515 at 08.06 pm on 27-Apr-07.

Since the same was not deactivated, I again called up on 29th April and spoke to Ms. Preeti who said that it will take 48 working hours, when refuted that the message stated 48 hrs and not 48 working hrs (which is equivalent to one week) she disconnected the line. Again I called up, this time Mr. Deepak 77748 was on line and ihe apologize for the inconvenience and promised that the same shall be done within 24 hours.

In the meantime, the money is deducted from my bills on daily basis.

Today, at 12.20 pm again I called up to check the status and to my HORROR Mr. Mahavir, informed me that there is no request of deactivation from my side as per his record. When I informed him that I have a confirmation message of deactivation, he also refuted and sugested me to again do SMS for deactivating the scheme.

Since the call center people are not able to address my issue, I am forced to write this mail which is very unfortunate, that the problem was not solved on phone and customer have to visit the net to register a complaint on a small issue of this nature.

I THINK I DID A MISTAKE OF MY LIFE BY OPTING FOR YOUR LIFE TIME PLAN.

Since I have provided with date and time of my reply which was sent to me by your system, can somebody look into and resolve the issue, or I will have no option but to register a complain in TRAI.

Hope to get a positive and quick reply and solution.

Regards
Ashraf A. Hashmani

However the amount that was credited to my airtel prepaid account was only Rs593. Upon talking to Airtel C S E, I was told that Rs. 99 have been deducted as processing fee.
Now, this amounts to cheating. This is completely in contrast with the information that they furnished. They told us that no processing fee would be levied, but, when a customer pays them the money they forcibly extort money by way of giving him wrong information.

This is the way Airtel intends to become the “most loved brand in india”. Good luck to them.