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I have a Tata Docomo number; I have kept it for a temporarily.

Today, I was surprised to see that some SMS based service had been activated without my consent and I was charged for the same. At first, the customer care refused to accept it, despite my cajoling and raising my voice. After divine intervention, they agreed and refunded my amount.

What did I learn from this:

1) They are bad people and it’s a useless service.

2) Always take a complaint number. This is because, you can track down it’s progress by citing the complaint number in all the communication with the company. In the event of the matter landing in consumer court or forum, this is important.

3) Never bow down; if you have been wronged, fight them back.

By today evening, the issue was resolved, complaint closed and my amount refunded.

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