Broadband Blog

I wish someone could start the same thing in Delhi too.

by SHOUVIK on 20th Jul 2005 at 11:08 am. #

Hi,

See I was a sify broadband your for more than 15months. i have a plesent experiences with sify. Ok

I know that they changed the plan limit in the mean while they informed the same to there customers and it was clearlly mention in there site sifybroadband.com also.. ok. As a customer its our duty to get the updated information about the service provider from whom we are getting service

by someone on 05th Jan 2006 at 08:49 am. #

Dear Readers,

HORRORS OF SIFY VIZAG – A NEW LOW IN CUSTOMER CARE.

Beware of Sify in Vizag. Here the service is run by a franchisee ‘Vaishno Communications’. As is the habit of the obnoxious laid-back attitude of the person who work here in almost all the MNC brands, the same applies to Sify’s functioning here.

After getting sick & tired of making many complaints to their call centre- which I am sure not recorded or regsitered at all in the first place- I am constrained to use this blog to vent my anger.

I am a hapless customer of Sify Broabdband. When I first applied for the connection, they promptly landed up near my doorstep to collect the money and then they dissappeared for a good 14 days despite my phone calls. Then they gave the connection and the very next day, the internet connection was gone.

Just imagine when I got the internet back? After 27 days. Can you beat that? I mean are we living in some communist country? They are truly unashamed. They were indifferent to my outcry.

Then, eventually they restored the connection and sent the monthly bill! and they gave me charity of 7 days paymnet waiver! I thought things would get normal. But I was wrong. Every Second Day the connection goes off.

The longest period of Sify’s continous connectivity was 4 days. That’s it. The new trend is that when the connection is up and running, a guy from Sify would ring the bell and ask if the internet connection was okay. Once he leaves after 1 hour or so, the damn connection is off again.

I can bet on this. Sify SUCKS big time. I don’t know if the guys who are supposed to monitor these employees of the Franchisee are sleeping or just ignoring customers like us.

Come festival time and the Sify Franchisee guys behave that it is their birth right NOT to attend to your complaint. Wait until the festival season is through!

To top all this, when the payment date arrives, indicated by their client, when I call them to come and collect the payment, they don’t and the connection gets expired and gets restored only after a day.

If Vizag has to atleast match Pune, Coimbatore, Surat (Forget cities viz. Hyderabad etc. with such sick mentality – NO CHANCE), atleast, all of us vizagites should ‘teach’ these guys here a lesson or two and be PERSISTENT in getting things done.

IF YOU ARE SERIOUS BUSINESSMAN OR A PERSON WHO NEED TO HAVE GOOD AND ALWAYS ON CONNECTIVITY, PLEASE DO NOT APPLY FOR SIFY. YOU WILL LOSE YOUR COOL PRETTY SOON. YOU BETTER OPT FOR DATAONE FROM BSNL OR EVEN IQARA BROADBAND – IQARA GUYS ARE MUCH MUCH BETTER COMPARED TO SIFY.

A VERY VERY ANOOYED CUSTOMER. IF ANY MEMBER OF SIFY MANAGEMENT IS READING THIS, MY SIFY ID IS globalex123. AS I HAVE MADE ENOUGH COMPLAINTS ALREADY OVER PHONE, I HAVE NO PATIENCE LEFT. THIS IS PERHAPS THE ONLY WAY TO ATLEAST SAVE OTHER GUYS FROM THE HORRORS OF YOUR SERVICE.

by ciscoreddy on 16th Jan 2006 at 10:18 am. #

hiii all
similar plights with me also…
i registered some hundred time in our local
sify iway for a new connection in chennai from selayur….

inspite of that ther was not a single call or atleast a mail …
i used to live in a newly constructed apartments having atleast 50 families and i believe hter
is no connection from sify over ther …. i asked that fello to decrease the
huge initial payment as we are ready to take in large number…. he talked as though he showed a middle finger to me…

by shiva kumar on 21st Jan 2006 at 01:31 pm. #

I am a Sify BB user from Chennai. I think i share most of your opinions. A few things that i feel have to be improved a lot with Sify…

1. Customer Care personnel. Some of the are so dumb that you wonder how they ever got recruited. One fellow repeatedly said, try pinging your gateway, when my complaint was Network Cable Unplugged(inspite of my cable being ok)

2. The way in which data usage is recorded. There is no warning/alert when you are about reach 150 MB limit. You have to logout and relogin to see the usage. It once happened that my one month’s night unlimited pack got used in ONE day(just renewed that morning). Reason, downloaded during day(sunday). The download manager got open accidentally and ended up downloading 784MB(the limit is 150MB and for every 25MB you use after 150MB, one day’s validity is one). I admit that I am to blame for being negligent. But had there been a warning or alert this could have been avoided.

3. The concept of data usage limit. Why should there be a limit on downloads?

4. Session refresh. I have the 256 Kbps night unlimited weekend pack. So, I download during nights. The people at Sify sometimes clear all the sessions in the middle of the night. You wake up in the morning only to find there has been no dwonload activity for the past 5-6 hrs. These guys are sometimes too cunning.

5. Most important! Rates. Some plan rates are just too high, given the speed at which they are provided! E.g 64 Kbps at Rs. 400 p.m. Technically 64Kbps is not broadband, it is just an always on interrnet connection.

Arvind

by Arvind on 01st May 2006 at 07:57 am. #

I had purchased a Sify broadband connection on the 28th of April for which I had paid 1700 Rs. (1000 Rs. registration charges and 700 Rs. package charges for a month). The sales executive promised me that the connection would be activated the same evening. However, the sales executive did not turn up till 10 pm in the night. When he did turn up, he gave me a free connection for 7 days and said that the connection pack that I had paid for would be activated in a couple of days. I was fine with the idea. However, post 2 days there was no update on my account with Sify. I called up their Customer Service number on the 4th of May and the guy on the line informed me that my account would be renewed within 24 hours. However, there was no renewal done on my account post 24 hours. I gave the customer service guys a call back again and the same thing was repeated, stating that the account would be renewed in 24 hours. I called them again today and was promised a call back by their manager within an hour. After 3 hours of waiting for a call back, when I contacted them again, I got a chance to speak with their Floor Supervisor named Habib. She said that she would be unable to provide me with information on refund as I wanted to discontinue my account. All in all, a very frustrated customer, who does not even want a refund of the 1700 Rs. now! Really fed up with the appalling Customer Service, or should I say non-Service.

Tanveer Arkate

by Tanveer Arkate on 07th May 2006 at 12:16 pm. #

Hi,
I am Ashwin from Mumbai and I have a 256 kbps connection with a 28 to 32 kbps download speed.

The first month was like a honey trap. There were no problems, I got the promised 28 to 32 kbps download speed, with no downtime.

From the second month the problems started, the most frequent one was “Request Timed Out” and this only happened at night time i.e. during the free download period, between 10:30p.m. and 8:00a.m. only a few times, but from the 6 month itself the dialer started hanging.

Now this is the 10 month, and I had renewed on the 3rd of this month after I had threatened them that I will discontinue their connection if they didn’t do something of the frequent “Request Timed Out” problem, but out of the 13 days I had their connection I couldn’t connect to the net during 11 nights.

The only way to teach Sify Broadband a lesson is mass exodus, just disconnect and take some other ISP’s connection, and discourage other newbies from taking Sify Broadband connection.

by Ashwin on 14th May 2006 at 11:16 pm. #

hi,

This is vinod and i got a new sify broadband connection before 3 months. It worked only for 15 days. After that still now it is not working. I have raised so many complaints to sify and no one is responding. The people those who are working in sify call centre are really fraud. Whenever you call them they use to tell that the problem will be solved within 12 hrs. But I am calling them for the past 2 months. I have been told many time frames. I paid Rs.2850/- for this connection and I just used it for only 15 days. They are also not ready to refund the amount. Never ever go for a sify connection. They are simply cheating the people. Please do not recommend anybody for a sify connection.

by Vinod Prakash on 22nd May 2006 at 09:27 pm. #

Hi,

I’ll tell you what are the fraud these sify people doing.

1. They giving unlimited package with restriction 150 MB during 8am-10pm and unlimited during nights 10pm-8am
2. When Put download in nights and see in the morning there is no download is happening. These people disconnect the login sessions. Because of that there is no download.
3. When i called cc, they telling they are open for all the 24*7*360 days. You have to call by the time it is down.
4. Is it is possible to see whether the connectivity is fine or not during night time every 15mins.
5. They refuse to give complaint number or compensation because we called in the morning where the connection is fine and they tell us the stupid reason that if you have downtime of 12hrs they will provide compensation.
6. The unlimited night hours itself is 10hrs how it is possible to get the compensation.
7. There is no connection re-establish as in the download software which try to retry the connection to make the download happening continuously.
8. Bandwidth, if it is 256 kpbs it means you will get 32 kilo bytes of speed. But what we getting is 28 kilo bytes
that is 224kbps
9. They putting the package in pipeline without the customer confirmation that leads to trouble. If you are putting download on final day of your pack and you left downloading then the pack in the pipeline will activated without your manual selection.
10.You know in west mambalam, chennai out of 450 people 200 not paid /renewed the connection this month. Manager for chennai region ask collection agent arrange customer to speak with manager directly.
11. Local cable provider who giving connection is a contractor who is not doing the service properly, everytime he is not available even for switch hang.
12. Once a agent called for renewal, i said the connectivity is not okay and service is too poor i’m unable to download. They he reply me to go for unlimited for 1100 for 256kbps. I asked him, i’m told connection is not okay they how you people ask me to take 1100 rs pack.
13. I’m tired calling customer care for compensation. This is just like begging for service, we paid for service and we begging for the compensation.
14. There is no alert system when you cross 150mb
15. sometimes what happen if i log off and see it not showing my how mb i have crossed, customer will over use the pack and get no. of days reduced.
16. They are very snail slow in rectifying the faults.
17. They not even listen to customer who have good knowledge about network and computers who narrates the exact problem.

by Jayakumar K on 08th Jun 2006 at 02:14 pm. #

Hi All,

I am currently using an Airtel broadband connection and as per the service they provide it’s excellent atleast as per my experience goes for the last 1 year. I have a plan where they charge Rs. 700/- for 128kbps with unlimited download. I was thinking of moving over to Sify if they are providing a cheaper option but after reading this Blog…..Nopes I will never do that. Thank you all for sharing your views here and helping people like me.

Thanks.

by Amit Arora on 08th Jul 2006 at 02:58 pm. #

Dear All
I am also having a bad experience with sify.
The price of packs is different at sify customer care and sify service provider. when i called sify for the problem they don’t have any control on their operator and he charges as per his wish. I think c care at sify is totally waste.
i have renwed my account on 14.08.06 by 230/- pack with a limited download of 400MB on the very next day the service provider has disconnected my net saying that you have to pay 314/- for the same pack (with dadagiri) I have complaint this to sify but nobody have listened and finally I have to pay the balance 84/- to the service provider and NOW FROM THE NEXT MONTH I AM SWITCHING OVER TO MTNL BROADBAND.

Thanks & Regards,
Ashok
ashok_kr_sharma@sify.com

by Ashok on 19th Aug 2006 at 10:47 pm. #

Hey people, “Sify internet” is not all that bad.

Sify just provides the bandwidth, its up to the local service provider to provide quality of service, which of course depends on what kind of cabling and other infrastructure he has in place.

I had a “sify” internet connection through the local providers called “b4u broadband”. This connection suffered from everything you’ve mentioned above (connection being unplugged, request timeouts, garbage level customer service and the like).

I decided to do a lil bit of research, n what i found out was there’s another local service provider who offered sify packages – “charminar online”. These guys took a couple of days to get things straightened out, but after that, its been like a dream. Nothing can beat their uptime!

So just take some time n find out if there’s another isp in the neighbourhood; more often than not, u’ll get another. And its reallly worth the effort. One thing you should remember though: always talk to a customer before buying the product, this applies to every product or service. So speak to a level-headed customer about the uptime n u’ll get an idea of what to expect.

But of course, i use the 256kbps pure unlimited plan which saves me from the foolish 150mb/day limit. It has a list price of Rs.1122.

Now for the solution to another common problem here… if your local provider asks for say, Rs.1250 for the same connection (instead of 1122), just tell him you’ll be glad to pay whatever he asks. But what you will actually do is, go to any nearby Sify iWay and get a renewal card. This way u pay the listed price, not inflated amounts. Plus, u can be satisfied u r paying exactly what the pack is worth, and paying to the people who actually provide the bandwidth. Not some lazy cablewala who doesn’t bother about how much he’s ripping off peoples earnings.

by Asgar on 16th Sep 2006 at 02:21 am. #

Im 4m mumbai! i have been using sify from past 2-3years, was 1 of da 1st customer in our area! i still hav sify, and i hav to pay 2 times a month for da same 128unlimited pacakage- 612rs.
sify is truly a fraud company! if they didnt wish to give out unlimited connection they should never have told us in the startin about unlimited pacakges! its da only reason why most of sify users stay on sify! i feel betrayed, customer satisfaction= 0!

by ikshit on 01st Nov 2006 at 12:48 pm. #

Hi guyz, u cannot log a complain against any company for change of plans if it has been intimated to u. Even airtel introduced CUG with all time free calls between CUG members but later changed it to 600 minutes per month. But since it was intimated to customer before change of plan no leagal action can be taken.

by Sarav on 09th Dec 2006 at 07:49 pm. #

see this is my complain letter to sify

Respected sir or madam

i am very much disappointed after taking ur sify connection service.b cause of ur Engineer Neglancy my windows xp 2000 file currupted.when he was installing the net connection my pc was hanged twice,and both time he restart it.my parents asked him that ye hamesha asia hi hoga kya? so he said no ye pehale aisa hota hai badme nahi hoga.or problem hote hue bhi he installed the connection.then within 45 minits when i loged in the computer hanged three time.and then the windows currupted.
then i called up the Engineer. He talked very rudely to me,he said aap ko samaj me nahi aata kya mai das bar bol raha hu, aap kyon paagal ke jaise baat kar rahe hai,ye hardware ka problem hai.
maine hardware Engineer ko bllake pucha to usne clearly bola ke ye hardware ka problem nahi hai.ye Engineer ke wajese hua hai.ke problem aayega ye usko pata tha par usne inform nahi kiya.
fir maine MULUND branch me call kiya to wahake branch officer ne bhi bahot galat tarike se chilla ke bat kiya,or kaha mai paise refund nahi karunga aap sify se le lena.
is this kind of service u r providing to ur customer.i have already launch the complain on the complain number par abhi tak koi answer nahi aaya.
i got the connection on 6th of january 1.00 pm and my pc crashed on 1.45 pm.that Engineer’s name is bheemashankar.
i am hoping that u will take some action on these 2 people and tell them to refund my money,and correct my pc.i am staying at mulund. and my cell number is 9819015239.
i am waiting for ur positive replay.plz look into this matter and solve it as soon as possible.

thanking u
seema vasudeo sawant.

by seema on 08th Jan 2007 at 11:19 am. #

hi guys, thanks a lot for ur valuable complaints.
I was searching to get a broadband connection and preferred sify, now that i have seen this blog, will never buy it. My suggestion for all of u is, try quitting sify and go for another connection. Your level of tolerance is their level of strength. Try to educate as many people as u can abt sify and quit sify immediately….

by sridhar on 11th Jan 2007 at 03:54 pm. #

hi, i just took the sify connection Rs.400 package today itself.Now when i relogged
i’m getting the details like:
Opening Balance 0.00
Product Code NULL
Expiry Date NULL
Last Login NULL

Also getting error while trying to change my password.
can any one please help me what to do?

Thanks

by khalid on 24th Mar 2007 at 11:11 pm. #

These SiFy guys are fraud. I am Ashutosh Sharma I m from Delhi. I got New connection last week but till now my connection is not working due to IP problem and those guys dont want to solve my problem.
SIFY is Totally a fraud broadband I wanna to kick their ass.

by Ashutosh on 10th May 2007 at 03:07 pm. #

worst web service provider in the country also the have made a bullet train on there company logo but compare it with there service speed & u get the truth.
sify fuck’s

by G.S on 18th May 2007 at 11:23 am. #

Hi,

I too have suffered a lot with Sify broadband, not with the speed or change in plan but with my subcription for the new connection itself. I have subcriped for a new connection with Sify on Jan 2006 and paid a sum of Rs 2330 and they promised that they will provide the line in 15 days. Days passed…, months passed.., a year passed no response.., repeated calls to their Customer care yield nothing, then I realized that there are no Sify cables running in my area and the Company too accepted it but didnt return my money back.

After a long struggle, I felt that they will not return my money back and thus filed a case againt Sify in the Customer Court, Chennai. The case is still in progress and I have demanded a huge amount from Sify for Cheating. I also came to know that the company have cheated in the similar manner in different parts of the city. So guys beware and act.

by Santhakumar on 21st Sep 2007 at 12:37 pm. #

we also having sify bb in chennai(koyambedu) always we are facing the connection problem with sify and local cable operator jknetwork. If the fibre cable got disconnected accidently they took minimun three to four days to reconnect it. Not only the cable cut problem we are facing the daily server down problems. Local cable operator not having a sifficient work force to rectiufy the problem. really it is a worst connection

by sasikumar on 03rd Dec 2007 at 12:03 pm. #