Comments on: The “millions” dream http://broadbandblog.in/367-the-millions-dream Ring Side view of Indian Telecom Circus Thu, 19 Jan 2012 01:04:50 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Venkat Ramanan http://broadbandblog.in/367-the-millions-dream/comment-page-1#comment-2134 Venkat Ramanan Wed, 25 Jan 2006 08:26:42 +0000 http://broadbandblog.in/367/the-millions-dream/#comment-2134 Hi, I dropped in, in your blog my way across the blogosphere! Good insights into Telecom field, especially our behemoth government companies, and not to mention, the son-in-laws :) I too subscribe to DataOne, and I would agree with most of the complaints raised by you. The personnel who come to install the service were very poorly informed of what they do. reminds me very much of our education system where we are taught to rote, but not to question! When I asked them a few questions (which I believe they should know) they terribly sulked and said "Ask DE/AE/JE/BE/CE" Donno how many sub-posts they have to eat all our tax payers' money in BSNL/MTNL!!! Add to this the pathetic helpline which I would like to term "mock help line" where I always get responses like "We don't know sir", "I will give you complaint number sir" . Once, in the helpline, the customer care personnel went to the extent of saying "I can do nothing. Our technical people only can help you" (which is very true, but he said it in a very irritating tone". Don't know who trains them!! If the government wants to reform BSNL, I belive they should go for public offers. I think this would improve the accountability of the company to the general public and their employees may be forced to deliver more...Don't know why this step is not taken forward. Are you aware of any legal hurdle that stops the government from making BSNL public? (Another argument could be that, MTNL is public, but its services haven't improved that much, but I believe in making a company public).. Our navrathnas (so-called) are doing a good job at delivering share holder values. Over a period of time, the government should sell its shares completely so that it is no more government controlled and likes of Maran don't play politics with Government Telecom companies.... Cheers, Venkat Hi,
I dropped in, in your blog my way across the blogosphere! Good insights into Telecom field, especially our behemoth government companies, and not to mention, the son-in-laws :)
I too subscribe to DataOne, and I would agree with most of the complaints raised by you. The personnel who come to install the service were very poorly informed of what they do. reminds me very much of our education system where we are taught to rote, but not to question! When I asked them a few questions (which I believe they should know) they terribly sulked and said “Ask DE/AE/JE/BE/CE” Donno how many sub-posts they have to eat all our tax payers’ money in BSNL/MTNL!!! Add to this the pathetic helpline which I would like to term “mock help line” where I always get responses like “We don’t know sir”, “I will give you complaint number sir” . Once, in the helpline, the customer care personnel went to the extent of saying “I can do nothing. Our technical people only can help you” (which is very true, but he said it in a very irritating tone”. Don’t know who trains them!!

If the government wants to reform BSNL, I belive they should go for public offers. I think this would improve the accountability of the company to the general public and their employees may be forced to deliver more…Don’t know why this step is not taken forward. Are you aware of any legal hurdle that stops the government from making BSNL public? (Another argument could be that, MTNL is public, but its services haven’t improved that much, but I believe in making a company public).. Our navrathnas (so-called) are doing a good job at delivering share holder values. Over a period of time, the government should sell its shares completely so that it is no more government controlled and likes of Maran don’t play politics with Government Telecom companies….
Cheers,
Venkat

]]> By: Venkat Ramanan http://broadbandblog.in/367-the-millions-dream/comment-page-1#comment-295859 Venkat Ramanan Wed, 25 Jan 2006 08:26:00 +0000 http://broadbandblog.in/367/the-millions-dream/#comment-295859 Hi, I dropped in, in your blog my way across the blogosphere! Good insights into Telecom field, especially our behemoth government companies, and not to mention, the son-in-laws :) I too subscribe to DataOne, and I would agree with most of the complaints raised by you. The personnel who come to install the service were very poorly informed of what they do. reminds me very much of our education system where we are taught to rote, but not to question! When I asked them a few questions (which I believe they should know) they terribly sulked and said "Ask DE/AE/JE/BE/CE" Donno how many sub-posts they have to eat all our tax payers' money in BSNL/MTNL!!! Add to this the pathetic helpline which I would like to term "mock help line" where I always get responses like "We don't know sir", "I will give you complaint number sir" . Once, in the helpline, the customer care personnel went to the extent of saying "I can do nothing. Our technical people only can help you" (which is very true, but he said it in a very irritating tone". Don't know who trains them!! If the government wants to reform BSNL, I belive they should go for public offers. I think this would improve the accountability of the company to the general public and their employees may be forced to deliver more...Don't know why this step is not taken forward. Are you aware of any legal hurdle that stops the government from making BSNL public? (Another argument could be that, MTNL is public, but its services haven't improved that much, but I believe in making a company public).. Our navrathnas (so-called) are doing a good job at delivering share holder values. Over a period of time, the government should sell its shares completely so that it is no more government controlled and likes of Maran don't play politics with Government Telecom companies.... Cheers, Venkat Hi,
I dropped in, in your blog my way across the blogosphere! Good insights into Telecom field, especially our behemoth government companies, and not to mention, the son-in-laws :)
I too subscribe to DataOne, and I would agree with most of the complaints raised by you. The personnel who come to install the service were very poorly informed of what they do. reminds me very much of our education system where we are taught to rote, but not to question! When I asked them a few questions (which I believe they should know) they terribly sulked and said “Ask DE/AE/JE/BE/CE” Donno how many sub-posts they have to eat all our tax payers’ money in BSNL/MTNL!!! Add to this the pathetic helpline which I would like to term “mock help line” where I always get responses like “We don’t know sir”, “I will give you complaint number sir” . Once, in the helpline, the customer care personnel went to the extent of saying “I can do nothing. Our technical people only can help you” (which is very true, but he said it in a very irritating tone”. Don’t know who trains them!!

If the government wants to reform BSNL, I belive they should go for public offers. I think this would improve the accountability of the company to the general public and their employees may be forced to deliver more…Don’t know why this step is not taken forward. Are you aware of any legal hurdle that stops the government from making BSNL public? (Another argument could be that, MTNL is public, but its services haven’t improved that much, but I believe in making a company public).. Our navrathnas (so-called) are doing a good job at delivering share holder values. Over a period of time, the government should sell its shares completely so that it is no more government controlled and likes of Maran don’t play politics with Government Telecom companies….
Cheers,
Venkat

]]> By: Abhishek http://broadbandblog.in/367-the-millions-dream/comment-page-1#comment-1664 Abhishek Fri, 25 Nov 2005 05:48:00 +0000 http://broadbandblog.in/367/the-millions-dream/#comment-1664 Well dude, So much for the "always on" connectivity. I have had to reply to this from a Sify iWay. Trust me, not only support sucks but also does the connectivity. Bad enough. For the past 24 hours, at best the speeds can be described as patchy. No download or consistency. Useless to call up customer complaint. It isnt the first time, it happens every time once in a while to remind me that I am a government customer. Damned if I dont have a Internet connection and doubly damned if I have one! Well dude,
So much for the “always on” connectivity. I have had to reply to this from a Sify iWay. Trust me, not only support sucks but also does the connectivity.

Bad enough. For the past 24 hours, at best the speeds can be described as patchy. No download or consistency. Useless to call up customer complaint.

It isnt the first time, it happens every time once in a while to remind me that I am a government customer. Damned if I dont have a Internet connection and doubly damned if I have one!

]]> By: Abhishek http://broadbandblog.in/367-the-millions-dream/comment-page-1#comment-295858 Abhishek Fri, 25 Nov 2005 05:48:00 +0000 http://broadbandblog.in/367/the-millions-dream/#comment-295858 Well dude, So much for the "always on" connectivity. I have had to reply to this from a Sify iWay. Trust me, not only support sucks but also does the connectivity. Bad enough. For the past 24 hours, at best the speeds can be described as patchy. No download or consistency. Useless to call up customer complaint. It isnt the first time, it happens every time once in a while to remind me that I am a government customer. Damned if I dont have a Internet connection and doubly damned if I have one! Well dude,
So much for the “always on” connectivity. I have had to reply to this from a Sify iWay. Trust me, not only support sucks but also does the connectivity.

Bad enough. For the past 24 hours, at best the speeds can be described as patchy. No download or consistency. Useless to call up customer complaint.

It isnt the first time, it happens every time once in a while to remind me that I am a government customer. Damned if I dont have a Internet connection and doubly damned if I have one!

]]> By: Harry http://broadbandblog.in/367-the-millions-dream/comment-page-1#comment-1661 Harry Thu, 24 Nov 2005 10:09:27 +0000 http://broadbandblog.in/367/the-millions-dream/#comment-1661 BSNL Dataone isn't as bad as you think! I agree that support sucks but if you have things going, the connection speed and performace is never disappointing! BSNL Dataone isn’t as bad as you think! I agree that support sucks but if you have things going, the connection speed and performace is never disappointing!

]]> By: Harry http://broadbandblog.in/367-the-millions-dream/comment-page-1#comment-295857 Harry Thu, 24 Nov 2005 10:09:00 +0000 http://broadbandblog.in/367/the-millions-dream/#comment-295857 BSNL Dataone isn't as bad as you think! I agree that support sucks but if you have things going, the connection speed and performace is never disappointing! BSNL Dataone isn’t as bad as you think! I agree that support sucks but if you have things going, the connection speed and performace is never disappointing!

]]>