The recent change in colours from ornage to pink made no sense to me; the answer was hidden in corporate crap about “branding”. Pink is unconvential colour and so is the Chinese pug as a mascot. Is hutch “gone to the dogs”?
I haven’t used Hutch ever but this is a low down from a Hutch subscriber (link via Cyberia). It makes no sense whatsoever to have hidden charges to have your customers react in horror; getting panned online and offline, abusive comments (as the title says it all on Cyberia-”pink robbery continues”).
I wonder whether the company officials really take care of these aspects. As they spend millions (to gain millions of customers- even BBC now reports that), how much do they really factor out these issues?
I don’t think that anyone from Hutch would get pertubed and have a change of heart- they want to be mean and ruthless to survive. In the end they get it up “nicely in theirs” (so to say) from dissatisfied customers.
Next time, I am sure you are going to think before you down your hard earned money for a Hutch connection. Another post on cyberia laments his decision to stick with Hutch complaining about the high cost of the Hutch World access. I heard they charge per kb! Tentacles of misery worse than BSNL? Incidentally, Hutch GPRS’s cost is way too high. This poor subscriber has no option except to stick on with Hutch. I understand that his plan was changed without he being informed that the initial lolly was for a short term. So much for the communication and oversized tongued pug.
Worse, I’ve completely lost interest in carrying around a phone, just think of it as dead weight ! Now, I’m hoping to hand t over to someone who can handle it. Airtel seems like the best bet right now.
Worse, I’ve completely lost interest in carrying around a phone, just think of it as dead weight ! Now, I’m hoping to hand t over to someone who can handle it. Airtel seems like the best bet right now.
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hi every1 ,
Pathetic is the wright word for hutch .
the customer service people dont know the importance of customer satisfaction , when you are really irrate and acll up the customer service in that case u get a very sad , rude and unprofessional reply from the reps who answer the phone . Once i got a reply that ” Sir , I am not sure about this information , my supervisors are not here and we are not allowed 2 connect calls 2 other collegues so can u plz hang up and call again ” Is this customer service , the interup , they havnt herd abut the word soft skills , empathy , sympathy all these words are jargons for them …….All the worst experiences that i have been throught , almost all of them are with the reputed company of ” HUTCH ” ….
vivek
hi every1 ,
Pathetic is the wright word for hutch .
the customer service people dont know the importance of customer satisfaction , when you are really irrate and acll up the customer service in that case u get a very sad , rude and unprofessional reply from the reps who answer the phone . Once i got a reply that ” Sir , I am not sure about this information , my supervisors are not here and we are not allowed 2 connect calls 2 other collegues so can u plz hang up and call again ” Is this customer service , the interup , they havnt herd abut the word soft skills , empathy , sympathy all these words are jargons for them …….All the worst experiences that i have been throught , almost all of them are with the reputed company of ” HUTCH ” ….
vivek