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Hutch making life worse?

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The recent change in colours from ornage to pink made no sense to me; the answer was hidden in corporate crap about “branding”. Pink is unconvential colour and so is the pug as a mascot. Is “gone to the dogs”?

I haven’t used Hutch ever but this is a low down from a Hutch subscriber (link via Cyberia). It makes no sense whatsoever to have hidden charges to have your customers react in horror; getting panned online and offline, abusive comments (as the title says it all on Cyberia-”pink robbery continues”).

I wonder whether the company officials really take care of these aspects. As they spend millions (to gain millions of customers- even BBC now reports that), how much do they really factor out these issues?

I don’t think that anyone from Hutch would get pertubed and have a change of heart- they want to be mean and ruthless to survive. In the end they get it up “nicely in theirs” (so to say) from dissatisfied customers.

Next time, I am sure you are going to think before you down your hard earned money for a Hutch connection. Another post on cyberia laments his decision to stick with Hutch complaining about the high cost of the Hutch World access. I heard they charge per kb! Tentacles of misery worse than ? Incidentally, Hutch ’s cost is way too high. This poor subscriber has no option except to stick on with Hutch. I understand that his plan was changed without he being informed that the initial lolly was for a short term. So much for the communication and oversized tongued pug.

 

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hi every1 ,
Pathetic is the wright word for hutch .
the customer service people dont know the importance of customer satisfaction , when you are really irrate and acll up the customer service in that case u get a very sad , rude and unprofessional reply from the reps who answer the phone . Once i got a reply that " Sir , I am not sure about this information , my supervisors are not here and we are not allowed 2 connect calls 2 other collegues so can u plz hang up and call again " Is this customer service , the interup , they havnt herd abut the word soft skills , empathy , sympathy all these words are jargons for them .......All the worst experiences that i have been throught , almost all of them are with the reputed company of " HUTCH " ....
vivek

hi every1 ,
Pathetic is the wright word for hutch .
the customer service people dont know the importance of customer satisfaction , when you are really irrate and acll up the customer service in that case u get a very sad , rude and unprofessional reply from the reps who answer the phone . Once i got a reply that " Sir , I am not sure about this information , my supervisors are not here and we are not allowed 2 connect calls 2 other collegues so can u plz hang up and call again " Is this customer service , the interup , they havnt herd abut the word soft skills , empathy , sympathy all these words are jargons for them .......All the worst experiences that i have been throught , almost all of them are with the reputed company of " HUTCH " ....
vivek

Worse, I've completely lost interest in carrying around a phone, just think of it as dead weight ! Now, I'm hoping to hand t over to someone who can handle it. Airtel seems like the best bet right now.

Worse, I've completely lost interest in carrying around a phone, just think of it as dead weight ! Now, I'm hoping to hand t over to someone who can handle it. Airtel seems like the best bet right now.

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  1. [...] Coming at the heels of a frustrated customer of Hutch there’s another personal experience with Reliance. [...]

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