Comments on: Reliance WebWorld Express: A horrific tale

By: A.S.Sundaram

A.S.Sundaram — Sun, 13 Apr 2008 19:18:36 +0000

Dear Sir,
CHANGE OF PLAN TO FREEDOM 600
I have active no 9324298802.
I hav moved from DAKC NAVI MUMBAI TO DELHI IN JAN 2008.
I HAVE REQUESTEDFOR CHANGE OF PLAN TO FREEDOM 600.IN FEB 2008
AT THE RELIANCE WEB WORLD IN CP NEW DELHI ALONG WITH
ALL REQUIRED DOCUMENTS.It has not been acted upon so far.KINDLY EXPEDITE THE SAME IMMEDIATELLY.
REGDS

By: A.S.Sundaram

A.S.Sundaram — Sun, 13 Apr 2008 19:18:00 +0000

By: kurian

kurian — Sun, 02 Dec 2007 22:24:35 +0000

let me tell you my experience! simply amazing! i used a reliance broadband connection and monthly bill used to be Rs 800- Rs 1000/-, I have only 1 person at work beside me. Then all of a sudden, we installed a server and the monthly bills come to 4000/- pm. We discussed this with one of the billing centers, they apologised and informed us that this will not occur. The month after that guess what? It doubles to 8000/-, so this time we went into the billing section and found out that whatever we were paying were also being added back. Again Reliance had an apologetic face. Amazingly these morons come up with a bill of 8000 again. So we decided to disconnect and go in for some other professional service provider. We visited a reliance office on MG road bangalore and we met this person, an employee there who was more like a rowdy, abusing and threatening us to pay up. We walked off from there informing him we can pay a certain amount thats sensible and nothing more. Today, I am sitting in another country and these guys have been sending in bills of more than 40000/- and also threatening the poor old land lady i used to stay at.
Can you imagine in 1 year all this happens, am sure All anils stocks put together would not have a phenomenal rise like the bills they dish out to their customers. They cannot handle the Indian customer. Must just stick to handling netas and B2B business’s and offcourse movies.

By: kurian

kurian — Sun, 02 Dec 2007 22:24:00 +0000

By: Sayan Ghosh

Sayan Ghosh — Tue, 19 Jun 2007 05:33:46 +0000

Reliance Infocomm is all about lining up the customer care with bunch of ignorant jokesters who can only sing “Server down” every five minutes. I wish all of us could get together and remind them that consumers are a force to reckon with and not a bunch of fools they can exploit at their whims.

Do log your complaint through http://core.nic.in/

By: Sayan Ghosh

Sayan Ghosh — Tue, 19 Jun 2007 05:33:00 +0000

Do log your complaint through http://core.nic.in/

By: Sagar

Sagar — Wed, 17 Jan 2007 17:57:53 +0000

Hiii….

Those who want to join the Web World, be cautious that there’s no respect for their customers. I got insulted by the security guard, when I was drunk and sitting there, just using my account. I never created any scene, God knows that, but still the security guard insulted me and took me out of the cafe. I can’t think, there can, possibly be any bigger form of being insulted. Believe me, dear readers, its only wastage of time and energy. We’ve other service providers and we can try others. But, No more Web World, I swear to God. I’m going to use all my balance now, as I know, they’ll not pay back any rupee to me and then, I’ll never see the face of Web World. Beware my dear friends….

By: Sagar

Sagar — Wed, 17 Jan 2007 17:57:00 +0000

Hiii….

By: vikrant

vikrant — Thu, 04 Jan 2007 12:23:04 +0000

i totally agree. they have a totally impotent and degraded customer care and their webworlds just literally suck!!.

they need to revamp their whole staff and put proper ppl in proper places instead of letting peons being their esteemed customer care executives.

reliance is going to lose out soon this way.

By: vikrant

vikrant — Thu, 04 Jan 2007 12:23:00 +0000

i totally agree. they have a totally impotent and degraded customer care and their webworlds just literally suck!!.

they need to revamp their whole staff and put proper ppl in proper places instead of letting peons being their esteemed customer care executives.

reliance is going to lose out soon this way.

By: Hemant Thakar

Hemant Thakar — Tue, 29 Aug 2006 11:27:42 +0000

RUBBISH SERVICE IN RELIANCE WEB WORLD

I am aware my feedback is going to be on the DEAF EARS. I am the customer since RIL Mobile was inaugarated. I bought a new WLL hand set from the Retail out let and asked one of the Web World located in Central Mumbai for the transfer of my old number to new handset. It was said by the staff it is hardly the matter of minutes for transfer. Now it is the 11th day still it has not been transfer. And no body is taking the onus for the same. I visited the Web world almost every day…still this inefficient staff are unable ot locate the problem. Now I am fed up of doing any correspondence with this illterate staff who are only keen in selling the product without knowing the knowledge about the same.
WHY NOT UNANIMOUSLY CLOSE THIS NON-OPERATING RIL MOBILE SYSTEM

By: Hemant Thakar

Hemant Thakar — Tue, 29 Aug 2006 11:27:00 +0000

RUBBISH SERVICE IN RELIANCE WEB WORLD

By: Lalit

Lalit — Thu, 24 Aug 2006 12:08:21 +0000

Everyone saying about Reliance Communications is TRUE.

Every employee in WEBWORLD/ WEBWORLD Express is showing interest only in Sales due to their incentive schemes which the company is offering to their Franchisees/ Staff.

The Marketing Staff/ Customer Care Staff are found to have no knowledge about the system and they are not even ready to know the System atleast.

Reason behing this may be the Employee found not be professional nor even a good body language while interacting the customers.

Booking Post-Paid Logins on fraud names is making the Company to drop down it’s image.

Whenever the customer reaches the Webworld/ Webworld Express, the staff are intimating that the Server is down and unable to load Easy Recharge nor process the requests

First and Foremost thing that the Reliance have to Improve is
1. To have an Professionally trained Customer Care in Webworld/ Webworld Express
2. Upgrade their servers to uphold the customer needs and queries to timely resolve
3. Maintain sufficient Paper Vouchers at all outlets
4. Bring-in a discipline with the staff not to play jokes infront of the customers
5. Found an in-significant Technology at Reliance Webworld and they are not using that:
HAd Seurity Camera’s with them, why they are not playing the video’s and audit the behaviour of their staff?

By: Lalit

Lalit — Thu, 24 Aug 2006 12:08:00 +0000

Everyone saying about Reliance Communications is TRUE.

Every employee in WEBWORLD/ WEBWORLD Express is showing interest only in Sales due to their incentive schemes which the company is offering to their Franchisees/ Staff.

The Marketing Staff/ Customer Care Staff are found to have no knowledge about the system and they are not even ready to know the System atleast.

Reason behing this may be the Employee found not be professional nor even a good body language while interacting the customers.

Booking Post-Paid Logins on fraud names is making the Company to drop down it’s image.

Whenever the customer reaches the Webworld/ Webworld Express, the staff are intimating that the Server is down and unable to load Easy Recharge nor process the requests

By: Saurabh Sen

Saurabh Sen — Thu, 06 Jul 2006 05:33:58 +0000

Being a Reliance DAPO customer for last 3 years I can say that Customer care is total caos. I did not find any customer care /webworld which is really trying to solve the problem the customer is facing. They are very good when you walk in to buy some new connections or making a payment.

My DAPO plan ended after 3 yrs and I changed to Lifetime offer. I was told by webworld to deposit around 1100/- cash including plan migration charges and taxes and my monthly commitment will be only Rs 50/- for CLI and outgoing call charges.

Firstly Reliance delayed my plan changing for 2 months for which they charged me with 400/- monthly without giving any reasons why my plans were not changed from the day/end of that month when they have received cash payment.

Secondly, after 2 months my I got bill showing changes of 350/- for Rworld membership subscription 25 monthly. This I find absolutely radiculous as I did not use Rworld for last 2 yrs for horrible slow/unneeded contents.

No amount of talking to customer care and visiting Reliance Web world could solve the reversing of the extra charges that were imposed without my consent.

Overall impression: very badly managed customer service.

By: Saurabh Sen

Saurabh Sen — Thu, 06 Jul 2006 05:33:00 +0000

No amount of talking to customer care and visiting Reliance Web world could solve the reversing of the extra charges that were imposed without my consent.

Overall impression: very badly managed customer service.

By: fiitjee limited

fiitjee limited — Thu, 29 Jun 2006 12:59:50 +0000

please send me monthly bill statement of fiitjee limited chandigarh centre

Regards

Jasvinder

By: fiitjee limited

fiitjee limited — Thu, 29 Jun 2006 12:59:00 +0000

please send me monthly bill statement of fiitjee limited chandigarh centre

Regards

Jasvinder

By: Reliance: Updates at Broadband Blog

Reliance: Updates at Broadband Blog — Thu, 15 Jun 2006 02:06:55 +0000

[...] Finally though, Reliance is loosing it’s sheen. It may have the numbers (trumped up mostly), but this is backed by opaque clauses, absolutely nil transparency and billing glitches galore. The biggest drawback is to “outsource” the “core” billing collections to third parties who leave no stone unturned to make the experience as hell. [...]

By: reliance customer

reliance customer — Sun, 29 Jan 2006 12:24:25 +0000

i will never use reliance, it is a gujju company run by ghatis and hidjas. do not use reliance infocomm.