I have been on Airtel Broadband ever since I moved to Gurgaon in December 2004. It has been a good experience on Airtel. Especially when I compare it to Sify Broadband. However, the last month has been a revelation.
The company announced double speeds at night scheme. However, when I check it at my place, I find it hard to believe if that actually is happening at my place. The best I get during the daytime is around 17 KBps when I should be getting around 32 KBps. At night, the speed improves to around 25 KBps when I should technically be getting 64 KBps.
A little loss in delivery of the speed is acceptable to me. But less than half of the speeds, I should be getting? Not good. Maybe I should start Blogging on my ongoing experiences with Airtel Broadband as I did it with Sify. Or maybe I should just harass the customer care people who have the usual suggestions… Scan for viruses/worms, clean cache, restart, reinstall. What crap?
I do not need their crappy online bandwidth tester when I can see what speeds I am getting on my download manager. And I do not need to listen to stupid comments that maybe my PC is infected with a worm, which is eating all my bandwidth. I am a smart enough guy to know that speeds suck from their side and they are doing nothing about it.
Maybe instead of spending money on keeping Shah Rukh Khan advertising for them, they can invest more in keeping their existing customers happy. Instead, I get spam calls on my Airtel telephone in the middle of the night telling me about their new caller tunes feature which would enable me to let the people calling me listen to the latest Emraan Hashmi starrer movie’s song.