An open letter to Mr Anil which I wrote in recently. I think it’s appropriate to share here.
Dear Sir,
I must congratulate you for the recent listing on the bourses. I got your email address from the website.
Sir, I write in to say that lack of Broadband Access from Reliance is really hampering the choice available to consumers. It has been in the air for too long that Reliance was to debut it’s services long time back but due to unforseen circumstances, it has been pushed back on the agenda.
I have had the roads dug up near my place with the laying of the ducts. Enquiries from local Reliance office revealed that initial access would be limited to voice calls and Broadband would be delayed by another 3 months. This is the best case scenario, though.
Sir, I am a practising doctor. During the course of my practise, I often need to have access to journals, streaming radios and videos. I am presently stuck up with BSNL, whose insipid plan offerings restricted to 1 GB overall has lead to much heart burn. To add insult to injury, the main head office is incommunicative about any new plan offerings.
I wrote back to Reliance Broadband division asking about the probable date of access. True to their word, they replied in 1 working day but are non commital about the same. They advice me to wait for media announcements to the same effect.
Sir, I would pick up Reliance Broadband for two reasons. First, I have been a long time user of Reliance Mobile services and the quality of access as compared to GSM, left me in no doubt about the same. I am sure, you must have had something similar in mind for Broadband access. Secondly, is the media reports for the content distribtion plans and perhaps a nation wide IPTV roll out would spoil consumers for a choice.
Sir, the future battles would be won on content and content delivery. You own the upstream via Flag and the downstream via last mile access which would leave no stone unturned for your market domination.
However, in my personal opinion and in the forums elsewhere, we all have a reason to hope to Reliance Broadband would do the same thing to access as in the mobile telephony arena which was virtually a stranglehold of few private players prior to your entry in business. I hope this mail be taken in favourable light and your efforts are directed at rejuvenating the Broadband access. Frankly, otherwise, it would take a miracle to make the people switch, given the fact that Airtel is getting aggressive in Wireline access and BSNL virtually owns the last mile access owing to Government monopoly. I have a reason to believe that wireline access would sell on the rider of value added services like Broadband access and content delivery. If BSNL gives me unlimited access at affordable tariffs, it would be difficult to convince my parents to down money to shift over to Reliance.
Finally, customers want choice and superior service. Given the track record of Reliance, I am sure Reliance is perfectly poised for the same.
This content is published under the Attribution-Noncommercial-Share Alike 3.0 Unported license.
Related posts:
- Anil Ambani- the next media mogul? I was indeed impressed by Reliance’s scale and grandiosity. Reliance WAS the darling of the media and stock exchange. However,...
- Anil Ambani moves in Reliance is making news. The “A” team has been announced recently Prominent among them is Gautam Doshi. The most prominent...
- Reliance Broadband When would Reliance jump in the broadband arena? Noone knows for sure. Plus its been debated ad nauseum in the...
- Reliance Broadband: More delay Ho hum. We all know about it right? Well, it seems that Reliance is extending it’s launch date by another...
- Reliance Broadband:Some details I have taken a liberty from self imposed hiatus here to break this news to all. From my insider sources...
- Reliance Infocomm Reliance Infocomm Reliance started a virtual war when it entered. With the largest user base in the country in mobile...
- Reliance, Tata and Indian Telecom Reliance, Tata and Indian Telecom The dust seems to be settling now. Reliable media reports have indicated that patch up...
- Reliance Infocomm- The next entertainment bigwig? Business Standard has an eulogising report on Anil Ambani: Looking at straddling the entire value chain of the entertainment content...
- The influence of Reliance Infocomm on the Indian Telecom Scenery The influence of Reliance Infocomm on the Indian Telecom Scenery Reliance industries have straddled the Indian economy like a giant....
- Experiences with Reliance Broadband in WebWorld Experiences with Reliance Broadband in WebWorld I admire Reliance only for one thing; their vision. For them the ends matter,...

I am useing Reliance Broadband service, since 2 months I am facing hell of a problem with Internet, and for which I made several complaints, on and off connection got cut off, and for which I am getting the phone call to check up whether my net is working or not, and then they said problem will be resolved in 24 hours, in between twice some came and they said net is working, but main problem is there that on and off line got cut off, some time hours and hours takes to connect the server. no one is bother to resolve the problem, and funny thing is there that they inform their department that problem is resolved, (without doing any thing - whithout resolving the problem) even contacting technitian he promised that he will be comming but no one comes to resolve the problem. This is the beuty of Reliance Broad Band service.
Rasik Karia 9820391058 User ID No. 277852374325
- spam
- offensive
- disagree
- off topic
Like