Comments on: Tata Broadband: Looting customers?

By: Ashok

Ashok — Wed, 15 Feb 2012 20:36:55 +0000

The Worst connections I have ever seen in my career. If I would elaborate on the payments. Tataindicom has the idiotic online payment service and neither they have sufficient bill payment offices at Bangalore. These people will just not pick up the phone many a times. When I spoke on the termination of the internet connection there were 20 calls from the customer care. I am frustrated using tataindicom connection. I suggest to use any other broadband instead of Tataindicom.

By: Biswas

Biswas — Mon, 28 Mar 2011 18:52:00 +0000

Another victim here..
Using Photon+, had a contract for 5GB for Rs.950/- 0.50 per extra MB. Imagine how much they ripped me last month? Rs. 4800!! Half the month the speed was pathetically low with constant disconnections. They were not supposed to throttle the speed while charging extra for additional downloads. Double dipping to the core! I am using this connection at South Ex Part I, Delhi. Even now the connection speed is so low that not able to open the speedtest.net website itself. Complained to customer care service almost daily, they send a technician three times. he will call some network switching guy, hurray! the speed comes up to 1.5Mbps. Usually the speed is 0.15Mbps. Technician says they had boosted the network so that I get the speed. It lasts for about a day max, again back to square one. Wrote emails to Tata Indicom MD, Mr. Anil (anil@tataphoton.com) and a lady from his office called and said the assured speed is only 256kbps and they do not claim customer can get higher speeds. She says they only claim that their Photon+ doggle they sell can download at the speed of 3.1Mbps. Lousy service, exorbitant price, staff with attitude who think ‘this all we can do, live with it or leave it.’ The customer care fellow calls up and says that they have too many new customers in this area and they are not planning for network upgrade anytime soon, so nothing can be done about it!

They promise the plane ride and give you three wheeler speed!!

I will not recommend anyone to use Tata Indicom service. Had believed name Tatas stood for reliability and service. Nowadays its more like a paraplegic whose brain is willing and ready but the limbs can’t.

By: Anon

Anon — Sat, 19 Feb 2011 00:22:00 +0000

Victim here…

Lost my Tata Indicom Broadband Internet connection on 19th Jan 2011. The Nodal Officer notified that it was because of an unpaid bill.
Cleared the dues: Paid Rs. 1340 in cash on 20th Jan. Never got back the connection. As per the latest news, the company closed the office in my city.
Checked my online account and found out that I have another bill pending. Amount: Rs. 1026

Lost interest after filing more than 15 complaints.

By: jay

jay — Tue, 20 Jul 2010 17:50:45 +0000

i am having tata indicom bb for more than a year. Almost every week their local server will be down and i will complain.now even when the connection shows connected and the icon is present here is no connection. this happens every five minutes particularly when i use the night unlimited browsing. i think they are doing it deliberately themselves?

By: jay

jay — Tue, 20 Jul 2010 17:50:00 +0000

By: mariajohn

mariajohn — Mon, 31 May 2010 14:19:15 +0000

I just wanted add one more issue I faced from tata broadband support.
Even complaining for more than 11 months, the people are not providing a power packup to the Server or the router, from which they provided the connection.
Last Friday, when the electricity power went off in my locality, the IP was disconnected. I do have a power packup for 24 hrs at my home with UPS, so ADSL Model at my end have 24×7 power back-up. Even after the State Electricity line power came back, the connection did not turn up. After an hour, I called-up the customer service and came to know that the Server was down, and there was no IS guys in the Trivandrum office to start the server.
They gave me a case number. The next day, I have checked again, the status was same. I have checked it again on the third day, there is no connection. Called again, and gave the case number as a reference, immediately they customer service rep told me that that case was closed and she offered me to register a new case if I wanted.
After three days, tatabroadband people can not restore a connection but they just closed the complaint without the my(complainee’s) knowledge.
When I asked them to terminate my account and settle everything, the customer rep
was inisting me to visit their office and give request.
I have already asked the customer service guy to register my request to terminate my account and settlement. Now I have send the request in mail.

So you can understand how tata broadband provide support to customers.

By: mariajohn

mariajohn — Mon, 31 May 2010 14:19:00 +0000

So you can understand how tata broadband provide support to customers.

By: Abhishek

Abhishek — Sun, 01 Nov 2009 13:16:09 +0000

Their corporate email system is useless. In any case, I really doubt whether Tatas are interested in their retail broadband offering because their main revenue stream is from the corporates.

By: Abhishek

Abhishek — Sun, 01 Nov 2009 13:16:00 +0000

Their corporate email system is useless. In any case, I really doubt whether Tatas are interested in their retail broadband offering because their main revenue stream is from the corporates.

By: raju

raju — Thu, 29 Oct 2009 06:41:52 +0000

1)Why don’t you all go to tata’s official website and in the “contact us” option, their is an email id given “info@tata.com” . send emails addressed to Mr.Ratan Tata and list your complaints regarding Tata Broadband service to him.
2) Also visit http://www.tataindicombroadband.in/contactus.html and lodge your complain their too.
3) Also write to the news channels and newspapers . They can’t ignore hundreds of complaints just like that and once it starts appearing in the media then it becomes negative publicity for the company then they will hopefully take some action to improve their service. you have to get it highlighted through the media and get through to the top management of TATA GROUP.Only then will you be able to see an improvement in their service.

By: raju

raju — Thu, 29 Oct 2009 06:41:00 +0000

By: Raj

Raj — Mon, 05 Oct 2009 06:24:37 +0000

I stay in Pune. It seems that Tata has problems on area to area basis. The place where my friend stays has excellent connectivity, good speed as committed by the company 24*7 & local engineers are very good too.
Now, in the adjoining area (about 1.5-2km), some problems with connectivity are there especially when electricity is not there. The reason being the backup is low in adjacent area.

Hence, before buying any connection irrespective of the company, make sure you get some details about the same from the users in your area. I did that & based on the local opinion finalised the service provider. Hence, be it Tata, Airtel, BSNL or Airtel, all have problems of their own & advantages too. Buy after getting experience of local users. It will help you a lot.

Happy Surfing!!

By: Raj

Raj — Mon, 05 Oct 2009 06:24:00 +0000

Happy Surfing!!

By: Ivan

Ivan — Wed, 12 Aug 2009 12:24:38 +0000

I am absolutely astonished to see soo many ppl facing the same issue as mine.That too all over india!! What a SHAME ON TATAs!

I have been without internet for 1.5 months now and launched complaints on 30th June,13th,21st,26th,29th july,1st aug and 10th aug…

To my horror everytime i raise the complaint it gets closed stating that the problem has been resolved( by the filed engineer.. Mr.gopinath. (i even remeber the name now!! )while i have never met/spoke to this person. Nobody attended to the complaint but still the status of the complaint is closed and resolved!!

After 1,1/2 months of frustration i dont have an option now but cut the link with these useless bustards! Inaddition to losing my money and time , i went through so much of pain and frustration much like all you guys!!

Man without any doubt… TATA INDICOM SUCKS even more than that of bush’s as_shole!!

I still dont understand ..how on earth will a company close the complaits without verifying it with its customers.????!!!

By: Ivan

Ivan — Wed, 12 Aug 2009 12:24:00 +0000

I am absolutely astonished to see soo many ppl facing the same issue as mine.That too all over india!! What a SHAME ON TATAs!

I have been without internet for 1.5 months now and launched complaints on 30th June,13th,21st,26th,29th july,1st aug and 10th aug…

Man without any doubt… TATA INDICOM SUCKS even more than that of bush’s as_shole!!

I still dont understand ..how on earth will a company close the complaits without verifying it with its customers.????!!!

By: Ravindra Sah

Ravindra Sah — Fri, 13 Mar 2009 10:49:18 +0000

I have a TataIndicom Broadband connection since 17.02.2007. However, I regret to say that the services provided are not commensurate with the “TATA” brand name.

I had registered a complaint (no. 6590412) on 3.8.2008 for the non-functioning of my connection. The matter was not attended
to and another complaint was lodged on 6.8.2008. I was told that there was
a problem on the server. Due to some previous engagemets I was out of town
from 08.08.2008 to 06.09.2008. The matter was not resolved when I checked on 07.09.08 and I lodged another complaint (no. 6972652) on 07.09.2008
which was atteded on 13.09.2008 in my absence. As per my telecon with Mr Mehfooz (Service Engineer) the problem was solved. At 1730 hrs when I reached home & checked the problem was still not solved. The matter was reported to Tata Broadband call center (no. 60607070) who promised that it will be attend ed to within 24 hours. This has not been done. On 15.09.2008 I spoke to Ms. Tripti from the billing department who advised me to renew the account as it had expired on 15.09.2008 and the problem will be attended to only
after the account has been renewed. I had promised to renew the account immediately after the problem has been solved. Ms. Tripti, however, was adamant
and even refused to allow me to discuss the matter with her supervisor.

My inhibitions about renewing the account at this stage after such a negative response from the Tata team is justified. Since an amount in
excess of Rs.4500/- lies in credit in this account I had requested for a refund within 7 working days. My various emails to Tata Broadband have gone unanswered till date.

By: Ravindra Sah

Ravindra Sah — Fri, 13 Mar 2009 10:49:00 +0000

I have a TataIndicom Broadband connection since 17.02.2007. However, I regret to say that the services provided are not commensurate with the “TATA” brand name.

By: sithu

sithu — Fri, 21 Nov 2008 18:08:09 +0000

I totally agree with you people, i took a broadband connection and somebody did net telephony hacking my username and password and i got a bill of 3000rs.Interesting side for this is that it all happend when i was not getting the broadband connection to some cable cut problem and my complaint was still under process ! I repeatedly complained and my bills are not corrected till now and they told me to report to cyber crime cell and they wont do anything else and i’ve to pay the bill now. THen for what “SPECIAL” purpose these people provide static ip? These people are never interested in tracing from where these illegal calls are made.Even when i changed my password, one fine morning it got reset to the default password. Will such a thing happen without the knowledge of technical guys.THey are interested only for their money. Giving net telephony facilities to such a CORRUPT service providers are harmful to the security of our nation, even it can be easily used for terrorist activities as even the complaints are not thoroughly investigated. PLEASE PLEASE STAY AWAY FROM TATAINDICOM BROADBAND ! WORST SERVICE PROVIDERS

By: sithu

sithu — Fri, 21 Nov 2008 18:08:00 +0000

By: Dr. Geetha TK

Dr. Geetha TK — Mon, 03 Nov 2008 07:57:58 +0000

I totally agree with all of you. TATA Indicom’s service is PATHETIC to say the least. It looks like they don’t have the words like ‘responsibility and punctuality) in their dictionary.

I had bought a TATA Indicom USB modem [Sim card #: A000000A58E1FB (80 B2 80 77)] on Aug. 6, 2008, and was promised activation within 4 days which never happened. Even after 15 days and making repeated calls to the salesperson, I did not get the activation done. So I decided to cancel the service and applied for cancellation (#901214165) at their office in Kormangala, Bangalore. I promptly returned the USB modem and was told that I would be getting the refund of the deposit amount (Rs. 700 only) after 45 days of cancellation, at my postal address. Now, it is 3 months and I still do not know what happened to that money.

An employee of TATA Indicom in Kormangala, Bangalore office, had promised me that he would get it done asap. But when I tried to contact him thro’ SMS or phone calls, he neither replied nor answered my phone calls. I suspect that the money would have disappeared into that employee’s pocket already.

If anyone is considering to avail TATA Indicom’s services (especially telecom), PLEASE reconsider if you value your time and hard-earned money.