Broadband: Need more speed?

This was being actively discussed in the forums; whether or not should be petition TRAI for revision of definition of Broadband speeds.

Much like the classical “chicken and egg problem”, it is difficult to build up a case for higher speeds than current 256k. The biggest problem is that there is no built up ecosystem that could possibly sustain the need for content; higher speeds are not going to solve any problem.

For the same reason, the latency to access the game servers is horrendous. As I am told, it is timed in hundreds of milliseconds; which only means that local cache or game servers need to be set up within India to host the massive online multi player games.

However, higher speeds have no meaning for the gentle folk whose sole purpose is to check email or talk. Video Chats would be jittery, but those blue button hitting morons (who abound in abundance on the face of this earth) would hardly notice. I have personally seen people signing up for GPRS access just because their mobile supports that! Beyond that, their access is limited to chatting.

What can you do with higher speeds? Watch videos online? Anything else? File sharing? That is akin to shuffing up a chilli laden object up their backsides. Hence, they would only seek to block you actively. VoIP is good enough in 256k.

Hence, there has to be a strong case for MbPs. The demand has to be created by localised content developers. All this boils down to a very small installed computer base which would make it useless to invest money; something that is not guranteed to bring in the revenues in the short/ long term.

We could blame the PR spin and gibberish spouting from the telecom companies when they hold expensive campaigns and press conferences to crow about the ” in thing”. IPTV is an alien concept and has not been tested as yet on a large scale. Or the scale that Reliance has been talking all about.

This brings us to another question. Which is more important? Content or Distribution? Distribution is far more powerful; witness the near monopoly of your local cable operator and you’d know. They cannot be reined in and mafia money is invested heavily. In the tug of war between the content creators and distributors, it is the consumer who is forced to cough up huge sums and pay for the “paid channel” with ads screaming in full glory.

This is the reason why the majors have invested money in distribution. Zee has Dish TV and their Sity Cable; Star has it’s Hathway and to- be- launched DTH. Reliance has invested/ investing in it’s IPTV and DTH- Bluemagic.

Broadband or higher speeds could radically alter the contours of the content. In my opinion, the next progression would be towards the so called triple play. However, the current last mile access hassles means that laying down optic fibre cable would be an expensive proposition.

Unwittingly, we need to depend on BSNL to make any first move. Given it’s sloth that could shame a herniated tortoise, it can’t be expected in the near future.

Hence, I can only foresee being stuck in the 256k gamble with a awful capped upload, to be the order of the day. We could only swallow the insults they heap on whatever little intelligence we have.

14 thoughts on “Broadband: Need more speed?

  1. a.shanmugasundaram

    Inefficient Team at TATA VSNL BROADBAND

    I have a broadband connection in the name of babloo1983@vsnl.net

    I lodged a complaint with the “so called” customer service centre Ph no.55540121

    on 22.06.06 @ 8.00 am about the broadband connectivity problem. My complaint number is 41906015. I told the specific problem also that the connection cable is cut in front of my apartments on the road.

    1. I have been following up with customer care centre. they have been regularly telling their apologies, due to the fault of some culprits who don’t do their job properly in that organization. I have been asked to wait for 24 hours whenever I called them. Many 24 hours have gone. Poor call centre employees, they do not know the real working of the technical people of tata vsnl.

    2. I have given my cell number ( 98404 85595 ) and asked the centre to give the feedback and some responsible person should call me immediately to update the position. It seems the organization does not have any responsible person. Even after nine days of complaint I have not received a single call about my complaint and everybody gone underground.

    3. Inspite of telling the exact problem, the so called technical team ( ? ) did not attend the cable problem.

    4. It is glaringly visible that tata vsnl don’t have a proper follow up system to know the exact complaints solved and pending complaints. Another inefficient team is spoling the image of the organization.

    5. Tata vsnl is spending a lot of money on promotions, advertisements, etc without estimating the real working capacity of the team at Chennai. Should this team be retained, who is draining the effectiveness of the organization.

    In case the customer care heads and technical team heads cannot solve this problem, let them vacate their seats.

    Any how, I am forwarding this email to all senior heads at Head Quarters to see that the people responsible are sacked from service. I have talked with many local marketing companies and asked them not to canvas for any business quoting my case, to understand the real position.

    I will also be lodging a complaint with Consumer Court for the mental agony and other losses I had incurred and will be claiming damages, which should be deducted from the salary of those irresponble employees.

    Rgds

    A.Shanmugasundaram Ph: 98404 85595

    Social Worker

    134 C Bhaskar Colony Second Street

    Virugambakkam

    Chennai 600 092

  2. a.shanmugasundaram

    Inefficient Team at TATA VSNL BROADBAND

    I have a broadband connection in the name of babloo1983@vsnl.net

    I lodged a complaint with the “so called” customer service centre Ph no.55540121

    on 22.06.06 @ 8.00 am about the broadband connectivity problem. My complaint number is 41906015. I told the specific problem also that the connection cable is cut in front of my apartments on the road.

    1. I have been following up with customer care centre. they have been regularly telling their apologies, due to the fault of some culprits who don’t do their job properly in that organization. I have been asked to wait for 24 hours whenever I called them. Many 24 hours have gone. Poor call centre employees, they do not know the real working of the technical people of tata vsnl.

    2. I have given my cell number ( 98404 85595 ) and asked the centre to give the feedback and some responsible person should call me immediately to update the position. It seems the organization does not have any responsible person. Even after nine days of complaint I have not received a single call about my complaint and everybody gone underground.

    3. Inspite of telling the exact problem, the so called technical team ( ? ) did not attend the cable problem.

    4. It is glaringly visible that tata vsnl don’t have a proper follow up system to know the exact complaints solved and pending complaints. Another inefficient team is spoling the image of the organization.

    5. Tata vsnl is spending a lot of money on promotions, advertisements, etc without estimating the real working capacity of the team at Chennai. Should this team be retained, who is draining the effectiveness of the organization.

    In case the customer care heads and technical team heads cannot solve this problem, let them vacate their seats.

    Any how, I am forwarding this email to all senior heads at Head Quarters to see that the people responsible are sacked from service. I have talked with many local marketing companies and asked them not to canvas for any business quoting my case, to understand the real position.

    I will also be lodging a complaint with Consumer Court for the mental agony and other losses I had incurred and will be claiming damages, which should be deducted from the salary of those irresponble employees.

    Rgds

    A.Shanmugasundaram Ph: 98404 85595

    Social Worker

    134 C Bhaskar Colony Second Street

    Virugambakkam

    Chennai 600 092

  3. Siridhar

    Sir,
    we have broadband connetion No:22436101.We are having problem in the connection is disconnecting frequently.I informed to service department and we are waiting for technician.
    Siridhar.K.G
    42029933.

  4. Siridhar

    Sir,
    we have broadband connetion No:22436101.We are having problem in the connection is disconnecting frequently.I informed to service department and we are waiting for technician.
    Siridhar.K.G
    42029933.

  5. anupamaanoop

    Hi Sridhar,

    Why don’t you go for any other connection.

    Your connection is gone permenantly……. tata people will never respond to your complaints….

  6. anupamaanoop

    Hi Sridhar,

    Why don’t you go for any other connection.

    Your connection is gone permenantly……. tata people will never respond to your complaints….

  7. Vipul K

    I believe i also have the same woes. I was a Tata broadband customer for 3 months and in those 90 days for which i used to pay about 945rs for 64kbps unlimited connection i only could access it for 65days which means that 25 days were wasted which nearly equals one month. Tata had a genuine problem in their servers because of which i could login to their servers but i coudlnt access their net. Also if i had made a complaint it used to take 5-6 days to process it. This used to happen atleast once or twice in a month thats how i lost a total of 25 days. Also despite of complaining at Tata’s customercare my complaints fell on deaf ears. As this happened nearly a year ago i think its too late to complain but i still need to share this with you guys. Also when i shifted to Sify whose services have been good Tata people still had the nerd to call me up and ask me torenew my internet connection.

  8. Vipul K

    I believe i also have the same woes. I was a Tata broadband customer for 3 months and in those 90 days for which i used to pay about 945rs for 64kbps unlimited connection i only could access it for 65days which means that 25 days were wasted which nearly equals one month. Tata had a genuine problem in their servers because of which i could login to their servers but i coudlnt access their net. Also if i had made a complaint it used to take 5-6 days to process it. This used to happen atleast once or twice in a month thats how i lost a total of 25 days. Also despite of complaining at Tata’s customercare my complaints fell on deaf ears. As this happened nearly a year ago i think its too late to complain but i still need to share this with you guys. Also when i shifted to Sify whose services have been good Tata people still had the nerd to call me up and ask me torenew my internet connection.

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