Tata Indicom is pathetic
by Sushubh on January 8, 2007
Ok. My cellphone has totally freaked out. I need to shift my number from the old Tata Indicom handset to a new one. Since it’s a CDMA based phone, I had to go to the Tata Indicom support center in Gurgaon. They just have one of those in the whole city.
It’s hard to find parking in the area around the mall where they have their official setup. We went there. The dude did the required changes in the backend within 10 minutes. All good.
Umm. Not really.
He told me that the shift would take a maximum of 12 hours. First the old handset would stop working and after a while the new one would start working.
If the new one does not start working within that period, I would have to visit them AGAIN to get it programmed. They cannot program it right away for some god damned reason.
Within 10 minutes, the first cell phone had stopped working. The new one does not work still.
Knowing Tata people… I WOULD have to go to that mall to go to their showroom to get it programmed. Like I did it the first time I got the connection.
I am complaining because when I took the connection, I ASKED them to give me a SIM based CDMA connection. They lied to me and gave me a Simless connection. So, I am dependent upon them to get my handset changed. I am so totally disappointed in them.
4 comments
Tata Indicom is the lousiest service I have come across. In my frustration, I finally had to surrender the connection. Six months after I surrendered the connection with proper acknowledgement from them, I still received monthly bills. And Bill collectors visited me to check up – I had to show them the surrender documents which luckily I had preserved !
If there are any instrument related problems, The handset has to be sent to Delhi – wherever the customer is located. They dont have a center even in Mumbai! And they refuse to provide temporary replacement sets. Dont know how long they will survive in the market.
by Pathy on 10th Jan 2007 at 02:33 pm. #
TATAS HAVE PUT THEIR HAND IN ALL PLACES BUT WITH NO CO-ORDINATION BETWEEN TEAMS, COMMITMENT TO THE CUSTOMERS. THEY HAVE HIGHEST AVAILABLE BANDWIDTH, BUT BECAUSE OF LACK OF SERVICE / COMMITMENT THEY WILL BE LOOSER IN ALL THE SERVICE SECTOR(INCLUDING TELECOM).
I HAD LOT OF RESPECT FOR TATA AS AN OLDEST INDIAN BUSINESS FAMILY BUT I LOST ALL BY OPTING 2 SERVICES FROM THEM.
1 IS TELEPHONE AND OTHER IS BROADBAND.
THEY WILL GIVE YOU AN OLD NON WORKING INSTRUMENTS, NON RELIABLE SERVICES AND LOT OF FRUSTRATION(FREE OF COST).
AIRTEL IS FAR BETTER AS COMPARE TO THESE *******
I REQUEST EVERYBODY WHO IS GLANCING THROUGH THIS- PL TELL ALL YOUR FRIENDS NOT TO OPT ANY SERVICES FROM TATA EVEN IF IT IS FREE OF COST. THEY WILL HAVE TO PAY FOR IT BY LOOSING THERE MENTAL PEACE.
What i have written to customer care, who does not even respond to the mails.
We have taken broadband connection in the month of November.The marketing persion as like any other persion promissed to have uptime of 99%. But reality is not even 60% uptime we are receivning.
For any thing CS says the they will REVERT BACK(not resolve) on the problem in 24 hrs(till then just shut your office and go on holiday). Even if after 24 hrs problem persist, they will say that is turn around time and people are still working on the problem. Ask them what is the problem. They will not have any clue about it.
They do not having any efficient system.
Every time they will tell, they will escalate the matter, Ask them what is the escalation matrix they have(They dont have any), and ask them to transfer the call to team lead/ manager they will never do that, some of there team member will come online and tell you he is TL.
What i have written to them
We have been facing lot of problem regarding frequent disconnection and server going down frequently. The total downtime exceeded for the first month is more than 200 hrs due to server down(details was provided by MR. Manish of TATAs ). And also more then 80 hrs because of person not visited to collect the money(as told by customer care).
While asking for the waiver in the rentals they said they can provide waiver only for “NO LINK” problem. They can not provide the waiver for “SERVER DOWN” problem (I THINK THEY DO NOT OWN THE SERVERS).
I further connected to the support team but every now and then there is a problem of disconnection, I connected the people who reported and promised the connection will work fine – Mr. Manis(9243100176) and also Mr. Siriram (66161709) . They said they have a limited/NO power back up on the server, If there is problem with the power, we will have to suffer with this disconnection (REALLY SHAMEFULL in this era of internet when every body will have alternate powersupply).
I really wonder how they can provide any reliable service to the businesses.
As this connection i am using for business purpose, and facing lot of problems, If services will remain like this I will have to look for some alternate to this.
Thanks & Regards
Vikas
by Vikas Jadon on 29th Jan 2007 at 04:23 pm. #
If there is any operator that does not deserve to be in this fastest growing market, it is TATA INDICOM. The service, if it is working is pathetic to say the least. No one is available to redress your compaints. I you are going to get this connection, be sure to spend your precious time on contacting the customer care, yes surprisingly that is ou get the only thing that you will get it reply from. But what do you expect from a customer care when the connection is just not working. I am sure TATA INDICOM should be having much more complaints than all the operators put together anywhere in the world. You have to really thankful to them for making you get used to listening the music everytime you want to contact anyone. I am sure you can go on writing about this on and on, but what is the use. No one is listening.
by Ritesh Sharma on 02nd Mar 2007 at 01:24 pm. #
Tata Indicom, God help to those who are using this service. One of the patetic service i have experience in my entire life. Very Poor Network. Painful Voice Quality, Un-professional support through customer care, wrong commitment. I really frustrated since i acquired this service.
I have approached so many times in cc for all my prob but no one turns to look at this matter… I would request to all of u… if anyone is planning to buy any service please think twice b4 this. coz it is simply a harshment…
by Sobhan on 18th Oct 2007 at 09:39 am. #