I am sick of the awful speeds, the promises made in the name of “Broadband”. We as users have been taken for a ride BIG time and I hate the snail pace. We are being ripped off without any safeguards.
I am proposing to all the members to get together and fight for our rights instead of getting on the forums and complaining about the ISP’s. We have done it earlier when couple of members got together to petition BSNL to introduce 256kbps unlimited. It works when all of you would get together on a common platform.
The broad contours of my idea is to file for information under Right to Information act to BSNL, TRAI, Department of Telecom, MTNL to reveal their plans for the following:
1)What steps have you taken to ensure the quality of services?
2)What is the actual cost of bandwidth, how much bandwidth is available, where do you source your bandwidth needs, what does it cost to provide the same to the end consumer?
3)What is the basis for such high user charges?
4) What is the grievances redressal mechanism? What actions do you take to ensure that the complaints are handled in a time bound manner and that the orders passed by the authority are binding on the concerned officer?
5)This one for TRAI: What have you ensured that your recommndations are binding on the concerned telecom companies and how do you ensure compliance to reign in the offending companies?
As I mentioned, these are the broad ideas under which I intend to work on. I would be glad if you could bounce on in some ideas here.
Frankly, the world is moving beyond the kbps speeds all over and I find no end to the miserable pathetic narrow band for which I am paying my hard earned money without getting my money’s worth. The same thing can be addressed for the mobile services but then we ought to focus on one thing here for the time being.
I have been reading horror stories of customers being taken for a ride when they have been promised the earth and instead get peanuts. Why don’t you all get together on a common platform and raise your voice against this? As per the TRAI’s official documents, they are duty bound to safe guard our interests instead of just drawing their salaries and do nothing. In similar vein, BSNL is duty bound to serve us instead of acting unilaterally the way it does.
I welcome more ideas and lets do something together for a long last solution rather than just whine around.
(Crossposted on the Broadbandforum.in)