Broadband Blog

I have been an Airtel customer since two years now. The phone connection was in a friend’s name. 4 days back I applied for a new connection in my name. I wanted a phone line along with their broadband connection.

Everything seemed to be fine. Their representative was at my place within 30 minutes. He took the documentation and a check of Rs. 850.

The documentation provided was:
1.Photostat copy of the most recent bank statement. (Address Proof)
2.Photostat copy of my driving license. (To prove that I exist)

Yesterday, they completed the wiring process. Today another individual came and activated the phone.

Looks alright till now.

10 minutes later the dude said that they would have to disable the connection as my identity was not verified correctly by their back end system. So, I would now have to wait for another couple of days to sort out the problem. They can potentially reject me as a customer.

Duh. I provided them more than enough documentation to show that I exist and live at the place where the connection was to be installed. It’s an owned place and I am not living on rent.

I have now given them a photostat copy of my PAN Card. I am seriously hoping that this should satisfy them enough to give me a bloody Airtel Connection. Or I would consider getting a Tata line.