Thanks to one of the readers here on this blog, here is part 2 of the show. The earlier part is here.
I was totally horrified to see VSNL’s response to the whole damned issue. It was an officially signed document from none other than the vice president of a TATA group company where they were clearly helpless about the pathetic broadband. At end of the signed documment they clearly mentioned that either you take broadband and be happy with what’s being given or leave it! This is what Tatas have to offer to their customers; one of the largest corporate houses in the country! I have always held this long standing belief that most of the “honchos” are over paid dumb MBA’s with no orientation towards “customer satisfaction”.
My sympathies are obviously with the customer who has had to suffer the downtimes to such extent. This is NOT one off story to come to light. This is the story of thousands of customers across the nation who have had no choice except to latch on the “broadband” either lured by the brand name or the compulsion because there was no other service provider in their area. This is the story of ineffectual emasculated regulator which looks away at the other side because they cannot help out a customer in distress. The regulator cannot even enforce it’s own regulations!
Unfortunately, not everyone has stood up on their ground and demanded their rights. I have seen people venting off on the forums and hoping that some miracle would happen. There is a sizeable number of the morons happy about “clicktivism” and sending off online petitions. As if that really makes a difference.
Tata Broadbandwould still be defrauding a large number of customers unless some severe strictures are passed off against them. As seen in the show, they have clearly mentioned that Ajoy’s case is one off an abberation whereas, it is clearly not the case. Ajoy has documentary proof against the company to prove their false claims.
Ideally, the people along the chain of command should be held for their lapses. They are not doing their job for which they have been appointed. Who is to be held responsible for these lapses?
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