I have been with Vodafone for over three years now. Unfortunately, this company is best among the worst of the GSM operators in the country. So far, I have not had a “moment of delight” with them, either with the customer care or the responses to the emails concerning the network.
They have a lousy network and I have been experiencing frequent call drops and network congestion to connect to other operators. They have among the worst tariffs for GPRS access and it’s a nightmare to get them to respond to simple queries. I am entitled to my opinion for all practical purposes.
Unfortunately, despite the littany of complaints, it becomes very difficult to communicate the change of phone number to other people. I have a feeling that the regulatory watchdog should come up with a solution like detailing the network parameters and perhaps a survey which measures the various parameters of the service operator like complaint handling etc.
I was surprised to read that any complaint being sent to the Appellate Authority needs to be sent in “duplicate” and that it takes 3 months for the complaint to be resolved. 3 months! I’d be better off minus their services.
I have just emailed to their nodal officer and got an auto reply saying that they need two working days to respond. I shall be updating their responses here on the blog. Let the world know what they are up to.
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I had vodafone postpaid and i want to change to prepaid they took 1000rs for number charges 25rs sim charges and after that they are like at present we cant change. then i told give back my money and deactivate the number they are like if we do it then you will get your money after 45days and all crap they where telling..fucking vodafone ppl...
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