Woohoo. My persistence paid off. I have made the company credit the bill that they owed me. In addition to that, I have made them apologise for the whole fracas. I have realised that despite their claims of “happy to help”, they are among the most disorganised band of morons; just like the other operators.
Having a multiplicity of operators is not going to help unless they are brought in line by a regulator that has real powers. This is wishful thinking unfortunately.
I was thinking of the old times when I was dependent on BSNL’s largesse. I fought the shitheads on the phone, clogged their email servers and created a lot of brouhaha online for the same. I made them run around to give me a connection that actually worked. I made them correct the billing faults; I made them see through my point. It was a tough battle but it was only designed with one intention. We can achieve far more success in life if we are allowed to reach our full potential and not be constrained with the artificial barriers. People across the world are reaching out to new avenues; our development stops just short of South Extension in New Delhi. Thats the kind of “Gurgaon” model that we hold up to the world to signify our progress.
Making the company pay for their follies is an example that I wish to hold up here. It makes sense to be persistent; sniff out their potential weaknesses and hammer on whatever they respond to you. I emailed all the previous mails with this implicit knowledge that even though no one is going to read it, the company would be shamed to have a mess on their hands. The media likes to sniff out such incidents and I had plans to alert them to such “harrassment”. Elsewhere it would have been a PR disaster because one of the most important system of a mobile company is their billing system. I am told that it is a very expensive solution and needs to be robust. If people start having doubts on the billing system, they would desert it like rats on a sinking ship. It is perhaps for this reason, the telecom operators are loath to act on the complaints.
Further, a system should gurantee the fact that it not open to abuse. Mobile cloning is a persistent danger and there are many dudes in Palika Bazar who do it for a small fee. There is an whole underground system to clone the shit; mobile companies must be able to proactively anticipate these incidents and prevent them. Or else, it would be a disaster. An utter chaos.
I have made them pay. If anyone is reading this in official capacity, a middle finger up to you. If someone is reading this in personal capacity, dude, you are a personal failure to make a company worth it.