This is a guest post from a reader, Mr Naveen Roy. He had sent across an attachment and detailed his sad story in the email. Its hard to believe that the customer care can be so dumb. Many a times, it’s a lone dingbat sitting in some corner of their “headquarters” who is replying to the assinine mails clogging the inboxes. There is a wide disconnect between the “customer care” and the idiots who have to the do the real work. I can testify for this; I had a major hassle with Vodafone.

Here is the write up by Mr Naveen Roy. You are most welcome to send in your feedback as well and I shall be glad to carry out the same here.

All I wanted was relocation for my Reliance Wimax connection. So I called their Customer No Care. All the automatons tell you is that you have to pay! When I really started digging for more information did they tell me that I have to take the equipment with me! Damn, I nearly missed that and god knows what I would have ended paying up for! Then I had to call and ask what the next step was. They told me that I would have to raise a relocation request. This I did. And this was done 2 days before I moved.

So I took the equipment with me and carted it to the new place. Then I called Reliance Customer No Care to find out what the status of the relocation request was. They said that it will take a week! I said ok and waited 2 days. Then when I called for an update, I was told that I will also have to pay Rs.500. Then I asked how much for a new connection. I was told that its Rs.500. I asked how long that takes. I was told that it can be done in a day. Well, I asked why there is a difference in relocation and a new connection in terms of the days. Well, the automaton there replied that it is company policy. I pushed harder for a resolution. No go. Automaton says that he cannot understand. I ask to speak to the supervisor. I am FLATLY REFUSED access to any kind of help!

I call the next day asking for the supervisor again. Again, no go. The automaton this time even accuses me of calling in just to WASTE HIS TIME!! Damn, I was so damn pissed off that I cut the call cause I am worried that I might transform myself into some electrical noise and burst his goddamned brains!

The next day, I get a call from their Customer No Care asking for my email address! When asked why, I am told that there is a form that I will need to fill up for relocation. By now, I am thoroughly and totally fuming. I ask why they don’t have it in the system when they send me the bills to my email address! When Reliance needs my money, they have my email address so that they can send me the bill. When it is something concerning service, they conveniently forget my email address! And I also ask why this relocation form was not sent to me the day that I raised the relocation request! No reply. Automaton says something that makes me want to puke in disgust. He disconnects call. Remember, I swear like a sailor. But all these calls, I have not used bad language at all. Not even calling these automatons the word STUPID. Which they all are!

Damned automaton then disconnects the call. So I call Customer No Care again and I am told that I was at fault. I am told that “Customer did not respond properly”. I said ok, thats fine. I am done with you guys.

I call Airtel, who even though they provide good service, usually do not have feasibility in many areas. Well the service desk was like a breath of fresh air and assured me that there was feasibility. I did not even have to pay a deposit as I took the corporate connection. The connection was done in 3 days and on the 4th day, there was light. Err no, the internet was working!!

Now, the joke with Reliance does not end there. Some days back, I receive an email from Reliance Broadband with my bill attached. But by now, I am not surprised. I am really frustrated. So where was my email address when the relocation form needed to be filled up?? So damn pissed off again, I send a mail to their generic customer no care email address and hope that this atleast will not be monitored by automatons. Well, wonder of wonders, IT IS!!

Well, rather than lose my head and breaking my head banging against a brick wall, I decide to take it cool and not bother about Reliance anymore. I wonder if I ever will trust Reliance in any form again! And the tag line on their service emails is – Looking forward to build a lifetime relationship with you. Like hell I would want to have a relationship with a company as this.

Makes for a disappointing story indeed. I hope that this gets some mileage and enough warning for others before they put in their hard earned money.

This content is published under the Attribution-Noncommercial-Share Alike 3.0 Unported license.

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Tags: Airtel, Broadband, Idiots, Internet, Reliance, Reliance Broadband, Vodafone