I do understand that I tend to have a strong negative view on the issues. The fact of the matter is that I am not willing to lie down prostrate on the ground and let anyone take my hard earned money for granted.
The telecom companies exist solely for making their services available and ensuring that as a customer, my services, as promised or intended work. It also means that I need an effective complaint resolution and access to the people who are concerned with running the nitty gritty of the services.
This is the idealised world.
The reality.
I have been facing a lot of hassle with the Vodafone network in my hospital premises. At first, they blamed it on the lack of an effective in building solution. Once that was installed, they are again dragging their feet and sweet talking the shit out and testing my patience time and again.
Contrast, their Zoozoo advertisements or their tagline,”happy to help”. Bullshit. I have never ever seen a company that moves slower than a glacial iceberg. If it were the likes of MTNL, I could have understood. But the entry of private operators has done nothing to address my concerns.
Further, I know not, anyone in the company. It is as if they are hiding behind a giant firewall; if you are pissed from the dumb struck morons to address your “concerns”, you have no option except to grin and bear it. For your information, the collective intelligence of the people hired as “executives” is not more than a bird brain but then if your throw peanuts, you’d get only monkeys.
The companies spend huge amounts to address the so called “after sales” but then everyone is aware of the need for roping in customers. If they grow at such a pace, the one which they claim, it would be impossible to “satisfy” each one of them unless your communication skills are par excellence and homogenous rationalised tariff plans.
I chose not to keep quiet about what I feel and set up a blog that addresses precisely these issues.
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