Vodafone Essar finds itself on sticky wicket or so much as I would like to believe. Over the past two years, I have been a customer of Vodafone in the place where I work; I have been facing a network issue by virtue of incomplete signal bars or call drops.
As usual, frequent call drops and inaccessibility has made my life miserable inside the campus. At first, they were “happy” to claim that an in building solution would be provided to address the issue. This was put down on some pretext or the other. I had no option except to grit my teeth and accept the status quo. It was then that Airtel installed it’s “boosters” and I sent a formal request to Vodafone to tie up with Airtel to share their infrastructure.
I understand that this is done on a revenue sharing basis; the company doesn’t want to incur on this cost for very obvious reasons.
It is from this time that the tug of war started. The first problem was the emphatic denial of the company that their network had no issues; which they claimed in writing. Unfortunately, a few hired dingbats from their company called in to narrate different versions of sob stories. One claimed that they needed permission from the Government to set up a cell site. Other bugger insisted that he’d be contend to “sweet talk” my pants off; for which I wasn’t forthcoming for very obvious reasons.
Finally, on a hot Sunday afternoon, I got a call from the Vodafone’s Nodal Office. It was supposed to be an official call but the idiot had it from me; specially when I quoted specific provisions of TRAI act which made it mandatory to ensure that there was no disruption of services.
Anyway, I mailed in to the Secretary of TRAI who, as per the information on the website, is supposed to ensure that the various regulations as passed by TRAI are enforced. On expected lines, the bloody leechy babu didnot even acknowledge my email. I mailed them on other occasions and specifically told that I’d be seeking the information through other means; to no avail.
I have now sought information under Right to Information Act, 2005 which is an amazing piece of legislation and perhaps truly empowers the citizens of India.
How are these two incidents related to each other? I want to exert pressure on Vodafone Essar to act; to get TRAI in the loop because these bunch of morons are good for nothing and to force them to act on my behalf.
It does take time for information to filter out but emboldened by this, I plan to seek information about the Broadband pricing; the various heads under which it is charged and why the official definition has not been revised in as many years.
Watch this space.
It’s high time we act in unison. I remember the time when we had forced BSNL (and it’s lethargic army of frigging idiots) to implement unlimited Broadband. At that point of time, I was totally convinced that a concerted public action can achieve wonders. At this point of time, it’s me who is alone in fight against the big bad corporate telecom company and I intend to take the battle in their court till the time I am assured of a decent network coverage; something that I pay for.
Oh by the way, it reminds me that so far, Vodafone Essar would qualify easily for the “COVETED” asshole of the year award!!
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Good on ya, mate. There is a need for concerted action to prevent the telcos from rippin' us off. Apparently it costs about 1 paise for an SMS and the lousy bastards charge upwards of 50 paise. What a frickin' ripoff. And unlimited 'broadband'. How sad is that?
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