A much more prudent option would be to analyze the situation and fix the guilty party. TRAI, to my understanding remains out of bounds for the general public. A public body ought to formulate the policies by LISTENING to them rather than stick around in isolation. Yet, it remains open to lobbyists of all hues and the post retirement bonanza is always an option for the retiring bureaucrats.

Remember Baijal? He had done nothing revolutionary while in TRAI but the worst part was that he went on to join some kind of a rag tag consortium of the private players as a “facilitator”. The exact details elude me since I had read this in one of the weekly magazines (for which I don’t have time now). Loosely translated, it is the big boys club where they are known for their wheeling dealings and lobbying since these guys are fully aware of the levers of power.

What this means for you and me? It means that SMS would be atrociously charged even though it is FREE for the telecom companies; customer care is a farce because these are fronts for these companies as the real buggers hide behind the smokescreen and your hard earned money is being palmed off easily.

My mail in response to Sunil Jain’s write up in Business Standard was published recently (in fact quite a lot of them though). I had clearly mentioned that BSNL does not lack the expertise to roll out the networks but rather it has been ham handed by TRAI and the network expansion plans locked up in court battles which stunts it’s growth. This means that a poor coverage of the private players in rural areas continues as it is because these bastards won’t let the others grow. This also means that behind the glitzy advertisements, your over dependence on these players is being taken for granted and for a ride.

TRAI needs to be dismantled or radically overhauled. It’s time that companies like BSNL speak out against them.

I am putting up the published email in it’s entirety.

The real reason for the loss of market share is the ham handed policies
and has nothing to do with lack of an opportunity. For over many years,
BSNL’s expansion for over 40 million lines for GSM has been held up in
court cases or stuck because of the objections of various ministries. This
speaks volumes about the operational efficiency of the PSU’s.

Mr Jain’s write up clearly points the anomaly. The entry of private
telecom players is welcome because they have worked hard to improve the
teledensity. However, this has definitely come at a cost to Indian
industry. None of the telecom equipment is manufactured in India and we
are dependent on the big majors from the Western world. Broadband as a
metric for the GDP languishes. Mobile connectivity based on voice alone
would not contribute to their kitty based on low ARPU’s; most of the
mobile operators have shied away from creating custom applications for
shoring up the value added services. Finally, having a private operator
does not mean that services are automatically ensured. There are a large
number of forums where people recount their horrible experiences with the
telecom operators; no one seems to be wiser than the other.

All of this to be kept in mind before they can get a clean chit. The real
public sector needs to be shored up, given operational freedom to choose
with the best practises and ideally no interference from any quarter. This
would be a fair enough ground to test for the acquisition of customers.
Further, the PSU needs to shed their complacency in case they need to
survive instead of relying alone on the taxpayers money.

Fuck them.

I was indeed surprised to read about Mukesh’s foray in the telecom business. This time in Broadband. Clearly there is a potential but he’s opted for Wimax delivery. It was all about Dad’s dream (as claimed earlier in the advertisements). It was clear to Mukesh and his team that in order to break through the clutter, they had to get something which was never heard off in the country before. Their “web stores” were one stop “digital hubs”. The idea, in theory was great. Yet, the gaming didn’t work off the way they wanted, it had severe billing issues and it appeared that Anil Ambani was interested to market the cellular version of telecom. Not the broadband variety.

Although, I am quite aware of the fact that they spent a huge packet of money to lay down the fibre optic cables and an attempt was made to provide for end to end connectivity. To add to their assholism (it is a very interesting mix of assholes trying to market something without creating a demand for it), their existing broadband plans sucked.

Any number of idiots mill around the forums to complain about Reliance but are totally unwilling to drag them to the court. You would find the same crop whining and sucking up later for the “new” wireless broadband because limited spectrum would mean that download limits would be rigorously imposed. Screwheads are aware of such issues yet claim a zillion times that they have been “ripped”.

Anyway, this interesting “brotherly rivalry” has no parallels. The billionaires with their army of lawyers are hell bent on making the “first move”. If I were in Mukesh’s telecom team, I would make the access “free”, charge for premium users and for those who wish to clog the networks, would have to pay the maximum. A free net access would mean that if your service has minimum downtime, more and more people would sign up for “premium services”. Simple logic but it’s beyond their thick skulls to understand. They are hard nosed businessmen. They think they know better.

See how this story evolves!

By it’s very definition, these messages are “unwelcome”. No one wants them. No one has ever requested for them. Yet, they stream in with a renewed vigor. I had planned some sort of RTI against them to be petitioned in TRAI. Yet, I am aware of the limitations on my time and the fact that one needs immense amount of patience for such a task. The way out has been by one feisty lady named Nivedita Sharma who has acted against these telecom operators. The cat is out of the bag. It is clear that all these numbers are leaked out in the databases. The fuckers who claim innocence are the ones who are worst culprits.

It isn’t brilliant journalism. Yet, kudos to Outlook (to some extent), that they carried out the lead story on the telemarketing calls. Unsolicited messages is supposed to be 50,000 crore industry (and growing)…by what estimates? it seems to be a simple premise. The more one casts the net wide, there is bound to be bunch of suckers who would fall for the “ravishing offers”. I am surprised that pimps of all hues have not yet started marketing their “massage services” as yet! Again I am surprised that Outlook has not bothered to check for the lucrative advertisement deals which come licking up the industry “executives”. Or the media managers. Or that their subscription is pits and pathetic and only a certain section of demography reads it.

Who knows.

Yet, the picture of Sarna isn’t awe inspiring. The pose set is clearly reflective of the intellectual and moral rot in the system. And these bureaucrats are a representative of such a system.

I am also linking to the Delhi High Court judgement (pdf) which I came across. See if it makes sense for anyone to file a class action suit in the consumer court. I can, but I need time to do it.

According to Neilsen survey (here), both Android and Apple iPhone are increasing their market share. It was in news recently that Apple had increased it’s market capitalization as compared to Microsoft and overtook it for a good measure. Steve Ballmers reaction was subdued even though he crowed that it is Desktop that matters the most. The debate has shifted to cloud computing; whether it is relevant in the present context and whether people would shift their loyalties. Smart phones have becomes means to access the cloud; either by applications (sandboxed for a good measure so that it doesn’t crash the OS), or by browsers.

Here in, Android and Apple iphone OS is leading the mindspace. Since the pictures in the Neilsen survey are under copyright, I cannot copy and paste them; but it is clear that traditional players are loosing the space. Blackberry is jaded and crap dip shit hiked prices make no sense; specially when they want to crack the Indian market. in a similar vein, Android is focused on the American market because thats the place where SOME action is taking place. Nokia isn’t a surprise omission because it’s symbian OS as a platform for a smart phone is ham handed by serious lack of apps.Those assholes need a bummer up their ass to make the phones more worthwhile because dip shit policies don’t work. Having a broad range of compatibility with the different email service providers is good but to make a phone “interesting” and “must have” needs hard work and a marketing muscle.

Coming back to the original question. Can the smartphone be the next wave of computing? Is the day of the laptop or the netbook numbered? It isn’t so because these are different ways of accessing the same thing. Ways and means matter. End don’t.

What does it mean for Indian consumer? It means nothing. Because the smart phone market is limited to a minuscule percentage of people who would perhaps drive the value added service associated with impending 3G (or any of it’s avatars). Which means Data. The network operators are going to ration the resource because it has been claimed that a regular tom dick or harry doesn’t need the bandwidth as compared to “top 5% of the users” who “clog the network”. It is the regular tom dick and harry who need “enough bandwidth” to access their email.

Fact of the matter is that in absence of a decent option, smart phones in India are more likely to remain a “show off”; much more like the “object of desire” whose utility is of questionable value.

In true interests of providing them a fair ground, I had emailed them couple of days back to ask them about their strategy to expand in India given the stiff competition in various circles. The market is already saturated (I still wonder how do they conjure up numbers for “millions”) and whether the potential really exists or not.

There has been no response from the email id listed in their website. I personally feel that none of the telecom companies wish to actively engage bloggers. Neither they are interested in any independent verification of their stated claims. This too is a humbling thought because had it been affiliated to mainstream media house, they would have licking my feet

Yet the regular readers of the blog are aware of my antipathy to the mainstream media houses. I have stood against their stated principles and their motivations. Neither I am interested in strapping on their published press releases which reads like a crap dip shit literature.

I still invite any one from Uninor to please clear the air about themselves and use this platform to disseminate information about themselves. It would be interesting to reach out to the possible target audience by means of social networking sites, twitter and blogs. A company that responds in a poor pre sales manner, is likely to do so after sales too. Unless, they wish to correct this perception!

The big question mark then boils down to the fact that competing technologies are making a beeline for the customer space. Nokia has upped the stake and launched a slew of handsets which are “3G” compatible. The networks are seeing huge amounts of raw investments in the space. Yet, in the previous write up, I had clearly mentioned that India represents a missed opportunity to shift to 4G instead of the present 3G investments. What the hell is the difference between 3G and 4G?

Here is an idiots guide to 3G versus 4G difference. It all boils down to download speeds. Although, in fair judgment, the download speeds are going to be marginally better than the existing experience on the handsets. We have seen multitude of ringtones and crap shit like that making a neat little profit from all that. Yet, the fad is bound to wear off. Sooner than later. Data can NEVER be the differentiator here because there is NO ecosystem for the same.

It only boils down to “operational efficiency” for the voice traffic.

No amount of crap dip shit research can explain the projected telecom users. Neither the best estimates. Nor the tax collections or the opaque methodology to count the number of customers. It is only a grab of the public resources by private players. Most of the private payers would exit out of the current game, leaving the field wide open for the bigger international players in the market. That would ultimately decide the price for the spectrum running into billions of dollars. That is the reason why Raja conceded to the big national players because the lobbying happens in their backyard. Any new International player has to kiss their ass to get a “toehold” here in Indian market that is supposed to be “exciting”. Fact is that no one fucking cares because we are way behind as laggards in either 2.5G or 3G or 4G (or even any of the new avatars) designed for future use.

Opinion is like an asshole. Everyone has got one. In same vein, your choice of a mobile phone may be distilled by either looks or form factor or even aesthetics. You may choose practicality or some chutzpah to flaunt your handset.

What Apple did everything right, Nokia screwed it up big time. I am impressed by Apple’s hardware; yes at some point of time, I have written extensively about it too. Yet, I believe that the “promise of future” has somehow not materialized. You can side with Apple and say that everything about it “rocks”; but on the other hand, it’s wayward policy of introducing the bottom of pyramid handsets and “improving” it all the way up with new releases doesn’t cut ice with me. Apple has sold it’s hardware in the same manner in order to keep itself relevant.

Nokia, surprisingly, despite it’s huge portfolio of products has not been able to get that ‘killer phone’. For example, Apple releases only one or maybe two versions of it’s popular product. It does not try to address EVERY segment of the market. It knows it can command a premium. It has a brilliant marketing strategist behind it. It manages to stay in news even when there is NO imminent product launch. Everything about it is hotly anticipated so much so that there are legions of website devoted to “rumors”. And it has zealous fanboys dotting all around the net and mainstream publications which keeps the chattering classes busy to have this “must have” product.

On the opposite side of the spectrum, one could argue that you don’t want a walled garden approach to apps. You pay for the product and the ecosystem should come “free” for you. In effect, the software ought to be “free”. No company has the right to “lock you” down with absurd patents or “standards”.

Nokia has been bereft of this. I own a Nokia E63 but that’s about it. It’s the “low end” of the smart phone because the screen sucks. Ovi store sucks. There are no apps to speak of. It has a weird “signed” and “unsigned” policy which doesn’t allow me to load in any kind of an application I need. Yet, the Wifi is a great addition even though it has a restricted range. My mail is configured; is a boon when I am not around my laptop. In general, it works the work but then there is nothing that I exude my enthusiasm about owning this.

Ultimately, there are no easy answers to this. I feel that it would definitely take a worthwhile investment and understanding of marketing dynamics to get Nokia to sell or crack the smart phone market. I am fussy about Open Source and Linux in particular. I feel that Windows mobile is outdated junk. Web Os or Android is something that I never tried but needs a lot of spunk to give it some credibility. Nokia’s Maemo platform has to become “cheaper” because those assholes are trying to milk it for all that is worth it.

I am linking to Rashmi Bansal (author of two books now!) who writes about owning Nokia AND an Apple Phone. The difference is obvious. From a woman’s perspective, she chooses an iPhone.

Truth be told. Even I need an iPhone!

Any potential loss of revenue is filled up by more than willing government which makes these companies very aggressive on price front. It is said that their prices are about 20% lower than the competing companies from Europe.

I have always maintained that the so called telecom revolution is a BIG major missed opportunity to shore up Indian manufacturing. Except maybe for heavy manufacturing, we have nothing else to speak of. Much of the technology is “imported” while the so called “software superpower” is basically a euphemism for petty sweat shops; likes of ironically China and Malaysia where the downtrodden are paid a pittance by the hour. We had vast swathes of Chinese mobile phones coming in without the mandatory IMEI numbers; a huge security risk. It was all allowed by these bastards to increase their customers knowing fully well the potential security implications.

If that is not all, China has been mounting a covert and overt cyber warfare. First it was well publicized attack on Google which whined and scampered; then media went into overdrive when it was revealed that “sensitive” documents and files were “hacked“.

NY Times carried out a detailed report on this issue.

If we are “serious” about securing our frontiers, we need to “close our backdoors”. Simple. Chinese must be booted out.

In any case, I am toying with the idea of filing a second RTI application but my attention is fixated on academics and it would be impossible to keep a track of the same. In case anyone among the readers feels motivated enough, please let me know through feedback on drapuri (at) gmail (dot) com and I would happily guide the way out including help with drafting of the application.

Trust me, you’d feel very happy with the process to move the sarkari machinery in motion to respond to you. The idea is to inundate these idiots with RTI applications and make them realize that their own regulations are being flouted.

The context of the RTI application should include pointed questions towards mobile number portability, relevant orders to the same, procedure outlined, whether the telecom operators are filing compliance reports, copies of those reports, penalties to be imposed on operators who delay, cause of delays and what action has TRAI taken to ensure compliance with the erring operators.

This is important because TRAI’s own rules are being flouted, mobile number portability would have benefited the incumbent operators and the biggest losers would have been the Government Operators. With delays in capacity expansion, BSNL is already loosing market share. But then, who cares?

The entry of private operators hasn’t really shaken up the market. With perhaps per second billing as the highlight of the year, there is nothing else to speak of. In any case, it would not result in “drastic savings” because of the complex interconnect and termination charges. We don’t really know how we are being scammed.

A further highlight of the proposed RTI application can be the break up of the call rates and the scope for reduction of the same. The operators are dependent on voice revenues to a large extent; data and VAS accounts for a growing percentage of revenues, but as per media reports, not good enough to impact the bottomline in any significant manner. Therefore, the scramble is on to protect the cash cow; at any cost because the customers can be MILKED.

The big question really is: How much profit is really profitable?

Rising competition (13 licences for each circle), falling tariffs (lowest in the world, falling further because of per-second billing), rapidly declining average revenue per user (ARPU) because the newer subscribers are the low spenders in semi-urban and rural areas, and high taxes (about 30 per cent in all) ……….have put paid to the aspirations of not only the new entrants but also incumbents……..deleted.

Forget about fancy valuations. I have always contested the claim about the “lowest tariff in the world” because it is not in consonance with the actual “gini coefficient”; which means that we pay more than we can actually spend. It is a bitter truth but then the newspapers need a lifeline of their advertising spends, so rest assured, this truth will NEVER be out.

……Nearly 15 million more users came on board in September….. It has also brought into focus the phenomenon of dual SIMs — existing subscribers are acquiring additional connections, resulting in a seeming increase in subscribers but in fact merely leading to a bill being split between two or more service providers….Deleted.

For the first time, to my knowledge, a newspaper daily has mentioned this in black and white. Let me also repeat. The operators keep the discarded number for a period of atleast 3 months before it is “terminated”. So even though, a customer has left in the middle of month, the disconnection would not be reported for another 3 months (which, I believe is an industry practise). The same customer may acquire multiple connections or dual SIMS; so it is the growth of the SIM cards and perhaps not the customers which is reported. In any case, the simple headcount may not be feasible.

Industry executives blamed much of the ills on the government and the regulator. With falling tariffs, they need to cut costs, but their hands are tied because 35-40 per cent of their costs are taxes and other regulatory expenses. They have to pay 5 per cent of their revenue even from rural areas towards the universal service obligation fund which is meant to promote rural telephony. They said there was no need for the regulator to push for pay-per-second billing by all…… Deleted.

Now this is something that industry officials would always bleat about. Let them come out openly against the said “policies”…shadow fighting the Government wouldn’t help. For one simple reason. If these morons had any iota of service towards customers, I would have sympathized with them. But, they treat their customers like dirt; more so like crap cash cows who feeds in their kitties with little change so that likes of Mittal and his ilk can reap in obscene profits. In any case, let them prove their worth with their commitment to service, their willingness to be transparent, their approachability and customer care in the true sense of the term. People need their money’s worth but alas! My countrymen are basically lazy bastards who wish to have everything on platter without fighting for it.

…….the incumbents said they remain committed and focused on growth. “We will continue to enhance our market leadership and simultaneously open new revenue streams like m-commerce, m-entertainment, digital media and many other products……Deleted.

They have no real option but to focus on Value Added Services which is “babes, bikinis and bollywood”. Unless these people want to “focus” on phone sex services which would be a “high revenue earner” for them.

Rest of the write up seems to sum up the gloom and “brave words” just to reassure the shareholders that “we are up to it”. That we would weave our small little web of deceit, of lies and pull wool over the regulators and leave no stone unturned to defraud our customers because they are basically bunch of idiots and nincompoops. No one knows how much unaccounted for wealth flows in and out of system or whether this elaborate system allows them to launder their money in more effective way. There is no accountability to the customers because they are using a PUBLIC resource and merely by adding value to it doesn’t entitle them to the ownership of it.

Sadly, this isn’t mentioned anywhere. This of course, would be mentioned at all.