Monthly Archive for August, 2005

Ten years of Internet

This link coomes via Emergic- owned by Rajesh jain. He is eminently qualified to speak about the ups and lows of Net access- being one of the few “poster boys” of the erstwhile dotcom boom. As of now, he is busy in the low cost access options for this country- taking the power of net to the masses.

I have always argued against the proprietary software- making an exception for Apple Macintoshes! However, for majority of the populace, low cost computers need not come at a point where one has to compromise the fucntionality of the same. For example, even if the cheap Windows “Starter versions” get seeded with a processor that huffs and puffs to keep up with the demand, the attendant problem of viruses or spyware et al still remains. Further discussion is out of scope here. However, for all practical purposes, Linux remains a firm answer to the computing needs.

Each one to his own. Most of the individuals log in for either chat or emails. Little realising that being online can be really rewarding. I have discovered treasure trove of information; all helping me to grow as a person.

The article in The Week is mostly crap, save for a few nuggets of information that are scattered in between. Much of the attention is focussed on broadband networks and telemedicine projects; I still hold that by and large Telemedicine is a non starter. In any case, I fail to understand as to how they can replace the physician with a device. The only workable model so far has been Tele Radiology; I know of some doctors who are engaged in it full time. Digitised X Rays and CT scans can be commented upon across the time zones.

In any case, the role of internet for Health Dissemination is debatable. There is a clear cut case for support groups ( there was an article on the same in New England Journal of Medicine); however how much the informed patients can impede the treatment decisions is a matter of practical difficulty. Time tested communication skills can surely relay the anxiety in many cases; I have come across patients who insist to be treated the way their website has dictated. Well, the idea behind this is that the article should clearly mention that each case needs to be tailored individually; clear cut case of misreporting.

I d wholly agree with Sabeer Bhatia that Government of India has been totally myopic as far as the Internet access is concerned. Lopsided policies ( and it’s for everyone to see those who have no other option except BSNL) has resulted in a generalised mess. The best part is that as companies clamour to sign on more customers, price is going to play a crucial differentiating factor. This again confirms my belief that Data services is the only option if they have to survive in the market. Along with that, content services.

With broadband access coming of age, rural areas can easily be targetted for Health Education. This would open up another revenue model for localised services. Predominantly in English, Internet in India would come of age if the content is in local language. Can we see companies entering in to provide translating services? Or set up specialised portals targetted towards different groups like farmers and sellers? As for the health education, flash based videos or small movies can be made in addition to the spend on the traditional methods of information dissemination. The oppurtunity is vast; I believe that rural markets haven’t got the attention they deserve.

A decade of mobile services and a decade of Internet- it hasn’t rally got us in the “e age” as many people would claim. However, a small step indeed.

Review of BSNL Broadband

Oh well, after a lot of wrangling and a couple of phone calls and complaints to the higher ups, I finally managed to get the Broadband installed.

It would be impossible to review on the technical parameters; suffice to say that so far it hasn’t gone kaput. Surprised to read online that BSNL has introduced the night unlimited plans. The tarriffs are valid till next year. I maynot be able to see any change in that soon. Oh well pity.

Do the higher ups in BSNL be wide awake at 2 in the morning? Lucky few for the few night owls who believe in the file sharing. They maybe able to leech the networks effectively…..all the best to them.

I believe that for other’s perspectives its better to head over to the forums- that may give a better bird’s eye view about the whole idiocies.

One thing is for sure. BSNL is a necessary evil.

Random Musings

As I mentioned in the earlier article- making the voice calls free is possble. What is going to drive the rural growth. In my opinion, flat service charge for the voice calls and early migration to the content services. It would make much more sense to buy a mobile that can play back different ring tones; short messaging service and the cheap handset.

Comapnies could get in the business of second hand set retail; that itself is driving huge sales for people who aspire to get a new handset. I believe that manufacturing a handset doesnt entail huge costs= it should be possible to replace the handsets at a nominal extra charge. Or one could enter in a service contract with a company for say 2 years where the company provides a handset and at the end of the contract, with a nominal charge replaces your old handset with a new one. Refurbished handsets can be easily funneled in those areas where the people are not finicky about the same.

I think that this can be done. I would request the readers to provide me any other working alternative.

In the hindsight,Over the period of time, my personal biases have creeped in the blog. I stand by all of it I have said or mentioned herewith. I did get a very angry response from an irritated reader who claimed that my political ideology “sucked”. Well, it is sure according to some “Gandhians” or “Centrists or Leftists” who abhor my rightist views. Frankly the political discussion is out of scope here. However, it is indeed possible to see the effect of backdoor manipulations and the people in power who routinely shortchange the people of this nation. The blog is aimed against those vested interests and I was clear from the outset that the blog reflects my take on the telecom developments; I dont intend to report on the moves and shakes. There are enough people funded by the industry to do so. For the same reason, I don’t have any advertisements here.

The utopia is still far off. The future communication from the companies should focus on the way mobiles change a persons life rather than showing a child or a dog or arranging the services of a cricket demi-God. Basics of advertising cannot be ignored. While the ad with the child and dog may generate “retention”; a lousy service to back it up wouldn’t really help.

I welcome comments from the readers for the same. Frankly, we are all stake holders in this nation. This platform is to air ideas from one and all- where it maybe taken note of- hopefully!

Annoyances and solutions

Over the past few years, the telecom rates have gone down drastically. I think it was Financial Express that reported that telecom rates cannot fall further. It is a fallacy indeed and I would give reasons to the contrary.

It is clear that despite the huge outlays, the companies have been fighting tooth and nail for new customers. Contrary to all norms of sanity, they haven’t been able to give adequate after sales services. In fact, there is little to choose from the various operators. Realising this upfront, companies have resorted to advertising like the FMCG outfits(Fast Moving Consumer Goods) often utilising the services of “glamorous” people. This jacks up the cost for the end user anyway. I wish I had the break up of what all we are supposed to pay.

Advertising by word of mouth is far more effective- companies ought to build up their reputations on the quality of services and customer satisfaction rather than expensive promos. Since they are often advised by highly paid managers, I believe that this model has failed to click in order to garner higher customer growth.

Witness the desperation of an ordinary consumer- he has no access to higher echelons in the company in order to redress his complaints. Individual cases may differ but by and large the maximum number of billing related complaints are usually handled by obscure voices. Someone who maybe quite smart enough maybe able to talk to the floor manager; often the “experienced colleagues” are called in to talk to “irate customers”.

There is enough feedback on the same from harassed customers here on this blog and elsewhere which is enough to point out the fact that some people are forced to grin and bear the lousy services.

Then again, there are no reliable Quality of Services parameters. In the event of a customer having no real choice, sales are driven by over zealous Direct Selling Agents or telemarketing; giving a spectre of spam telephone calls. Privacy issues in this country are rarely looked into.

Before I stop painting this bleak scenario, depsite the claims that telephone rates have fallen sharply, there has been no real reduction in the post paid bills. Companies often seek to charge the customers for “misscellaneous expenses”.

In this backdrop, the argument that call rates have really fallen, doesnt hold much water. Agreed that companies have huge outlays, they have earned huge profits. For example Airtel earned profits to the tune of 1500+ crores. Exact figures maynot be forthcoming but clearly there is scope for reducing the call rates qualitatively.

I propose that voice calls be made free of cost for a certain number of minutes for upfront payment. In this event, the Access Deficint Charge be totally phased out and inter circle connectivity be made possible instead of routing the calls through the incumbent carrier-BSNL. This way it would be cheaper and cost effective for all the parties involved. In any casee on an average a person cannot call for more than 5 hours per day. That roughly translates to 150 hours per month out of total 720 hours. Witness the total cost savings overall.

In this scenario, where would the money come from? Simple. Content services. The nice people at Content Sutra would be happy to inform you the moves and shakes in the mobile content related services. As it is the mobile service companies are charging premium rates for certain services; Airtel for Kaun Banega Crorepati( Who wants to be a millionaire?)

Reliance has effectively leveraged it’s strength in this and slowly driving up it’s sales on the same count. Reliance to Reliance is free within circle.

The possibilities are endless. I believe that we need some bit of imagination to drive the growth further.

General Thoughts

The high international call rates are under threat- if VoIP ( Voice over Internet Protocol ) keeps on getting popular. There have been many stories about the way keep in touch with their associates and families spread out by geographical distances through cheap telephony.

It maybe difficult to give a low down on the various protocols or the existing players in the world market. However, Google’s entry as Google Talk is bound to set the tongues wagging for sure in the media. It is a direct threat to the other players- given the size of Google and it’s intention to rule the desktops.

While there maybe different arguments in the various blogs whether or not Google is streching itself too far, I feel that Broadband in India is going to change the way we interact with each other too. It may be cheaper to voice chat through PC’s than the ordinary telephone- BBC story gives enough “cheer” to ordinary consumers in UK.

In another story, BSNL has partenered with HCL Computers to market it’s broadband. Well, HCL has best been known for crappy underpowered machines, best for the government offices. They haven’t been able to make themselves very popular- despite their advertisements to the contrary. There is a vast difference in what is advertised and what is ultimately sold off. As I had mentioned earlier, no bang for the buck or lousy price to performance ratio. I feel that they want to be seen doing something. In any case, Reliance had partnered with LG computers and bundled their connections with the same. All in the name of making kids intelligent!

A disturbing news that I read somewhere a couple of weeks back. Microsoft is planning to partner with BSNL to seel branded computers for a monthly rental. They are assured of willing unsuspecting customers who would be given the starter edition of Microsoft. That itself limits the functionality to a great deal. I strongly believe in Open Source applications- cheap computers powered by AMD Semprons and with original OS of Ubuntu Linux remains a good alternative for most of the people. Admittedly, Linux is a lot different from Windows-I have no complaints whatsoever with the version I am using. A disclaimer here. Ubuntu is a great product- I found my computing nirvana on a PC with Suse Linux. It is the best product i have ever used.

In any case, India needs to take giant strides if it really wants to become the IT superpower. A small step of the likes of Maran and company is a giant leap backwards for the telecom! IT superpower or not ( despite what the bumbling idiots in NASSCOM claim)- the future is clearly in unbundling the last mile; Open Source(Linux) and minimal involvement of the wrongfully elected representatives.

A decade of mobile services

It’s 10 years since the first mobile call was made. I wanted to write back earlier- however, these 10 years are a start.

For starters- the reported 60 million is a doubtful number. I have raised this question time and again- there is no fixed methodology to count the same. All the numbers are provided by the respective associations- has anyone really bothered to cross check with them ever? This hoopla behind the same sickens me most of the time. Some commentators write in about the same demonstrating total lack of application of mind.

The reported mobile coverage is around 9.5% or less for whole of the country. If we are talking of a “mobile revolutiuon”- the calling costs should have a parity to the purchasing power of the population- they are expensive and overtaxed.

For example, Airtel advertises it’s mobile connection for Rs.200 per month( roughly $4). However, the talk time is just Rs.50 or about a dollar. Rest is pocketed by the government and the company under various heads. Where is the bang for the buck?

Similarly, there is a wrangling over the 3G spectrum. There was a wonderful insight by a reader, who agreed with me that we are jacking up the costs for no reason. Most of the 3G spectrum would be used to deliver content. It may add on more voice spectrum- I believe that existing spectrum is sufficient.

The future bread and butter is going to come from Wireline or Fixed line telephony- upfront payments and content delivery.

Before I forget, in the past 10 years, TRAI has been reduced to a mere spectator. Would TRAI actually intervene in the commercial disputes- and make sure that the end consumer is benefitted from falling costs? The real bosses are Department of Telecom and the Ministry of Communication- totally incomepetent idiots dictating the policies.

Even if we assume the numbers are correct- as reported to be 60 million- that still leaves out vast majority of the population without a basic telephone.

Remember, we are a nation of a billion plus people.

Any rationale for propping up Huawei?

Business Standard has done it again Throwing all logic to the winds, it has propped up Huawei again. Is this “paid media exposure”?

The matter was reportedly raised in parliament. I would surely agree with the likes of companies like Lucent- who raised objections at the low cost of the telecom equipment.

It is stupidity to expect the Chinese to install bugging equipment and eavesdrop on the conversations- however, this scenario is very much possible. Why not err on the side of caution?

The likes of BSNL and MTNL are awash with funds- they can clearly absorb the higher cost of the equipment- till to date I have no idea as to how could Dot could certify cheap crappy Huawei modems as original equipment.

Media does has it’s responsibilty- I expect the fourth estate to live up to it’s standards.