Monthly Archive for November, 2005

Privatisation debate

It’s been my oft repeated theme that privatisation hasn’t been good for the nation. Let’s see that in perspective and perhaps clear my own doubts too. I don’t claim to be an economist and this is based on my observations. I maybe wrong but then the idea is to stimulate a debate.

The goal of private sector is to challange the established natural monopolies. This is hoped that it would lead to better customer service or outreach. However, the fact remains that overall control should remain with the Government which should create a conducive atmosphere for the businesses. The reason for the control is that Governments are answerable to the people and it’s these institutions that are proxy ruled by people power.

This is an idealised scenario. Coming to telecom, this is one of the most crucial sectors of any nation. Be it war or peace, we need to have the public control over the assets. While in theory it does sound good to have investments flowing in, fact remains that the vested interests of the multinationals are detrimental to the nation’s interests. A glaring example is that of the manufacturing telecom equipment. I have already mentioned earlier that Indian industry could have been incubated, though we chose to rely on foreign manufacturers. We got in the outside network, spent our foreign exchange, spend money to pay them for after sales and royalties for using their standards (as for Qualacomm).

For me, it’s the national interest that comes in first. As I had pointed out, South Korea acted in it’s own national interest. Now, it is a world leader in broadband connectivity.

In any case, name any instance where the entry of private players has lead to better services. It’s TRAI’s own surveys that claim the level of congestion in services. I see the newspapers everyday which has scores of people complaining about their service provider. Many people who swear by billing hassles because their bills don’t just add up to their usage patterns. Worst, these people aren’t accountable because the regulator isn’t affective.

In this scenario,privatisation is mandated only if there are proper mechanisms in place.

What is the way out? Is privatisation the panacea for all ills? The answer is emphatic no. Yet, we must all speak out in one voice to make the institutions accountable. I am sick and tired of their double speak. At times, when I read that Broadband prices are one of the lowest in the world, I feel like wringing the writer’s neck. Nothing flames me up than spreading canards and lies.

It’s the industry associations, by way of money power speak out through media. Huge ad spends means that these “leaders of tomorrow” have the papermen chase them to their toilets and sign up endorsements. Where is the freedom of press?The worst off when they claim to keep the consumer interest tantamount though their actions are to the contrary.

Keeping all these factors in mind, we ought to be self reliant and force these companies to invest in the human capital in this nation. Importing is not wrong but not in the long term. As I had mentioned before, it was Space programme that has made us a viable aspirational superpower. I was reading about the world class Brahmos missile, that has been made in collaboration with Russians. Something that is far superior to anything in the world at present. We can do it but we need to pull ourselves out of the muck created by mini fiefdoms.

Democracy can rule only if the “powers that be” are made accountable. This blog is little step in that direction. I cannot do it all alone but need your help to make it possible.

Chinese- no love lost

This isn’t related to telecom. But China’s actions are detrimental to one and all.

I have no love lost for the Chinese or their stooges in India- they are severely compromising the national security. Each time I switch on the crappy plasticky extension on my computer (the Huawei modem), I realise the grave threat every time.

Now Chinese are deliberately witholding the information on bird flu Just a reminder of all sorts that anything can happen with these slitty eyes.

The potential problem of underreporting may not only be technical. There are also claims that Chinese medical personnel have been arrested for trying to report cases(!!!). China enforced severe restrictions on the investigation and reporting of suspected cases of bird flu in June 2005.

Well, SARS was a total outbreak when Chinese were egg faced.

Here’s another. For all those who claim that China is “going up by leaps and bounds”, here is a sobering statistic.

Check out these numbers from Indian Economy blog Incidentally, they reported that this blog isn’t available from China! They might have well blocked it. For me, well, I am far away from the commies.

Point is, that telecom is virtually a non starter. Chinese are desperate to make a mark. Chinese typically operate as if they have been put under disadvantage by others. Hence they pull out all stops to achieve their “goal” by hook or crook.

That isnt good news for India.

E Governance and Open Source

I can hardly add more to the benefits of Open Source.

However, I am worried that Micrsoft is spreading it’s tentacles in Government Enterprises. While this wouldn’t have been an issue of concern elsewhere, I believe that tax payer’s money would have been better used that licences for Microsoft. Mainly because the Total Cost of Ownership rises drastically. With every release, Microsoft forces the users to upgrade. Of course, it is a crappy lousy Operating system. I am ready to hug anyone from BSNL than use Microsoft.

That’s a deal! BSNL is still lesser of the two evils.

Andy Oram discusses the impact of Microsoft lobbying on Massachussets attempt for Open Source. Fascinating read because it concerns our nation as well. Specially with the stress on E governance.

I quote selectively:

Because the whole thrust of choosing an open document standard is to improve transparency in government, one could hardly find a cleverer complaint than to accuse the proponents of lack of transparency.

“….government staff for doing what they should be doing:going out into public forums and exchanging ideas with the communities affected by their decisions. Especially in a major paradigm shift, and especially when dealing with open standards that have far-flung communities.”

Well true. Yet, how much initiative do we see from the glorified son in laws to reach out to people and see for themselves the impact of their decisions?

A life snuffed out

A country that’s bereft of ethics morals and ideologies. That’s the nation we are moving to.

I have never endorsed personal blogging; yet this news was disturbing to the max.

A young chap from IIM working in Indian Oil Corporation (you guessed it- it’s a Government undertaking) decided to do his job by shutting down and sealing a petrol pump because they were adulterating the petrol.

Well, a simple honest man was killed because he was doing his job.

It’s an appeal to all bloggers to link to this story (Rashmi Bansal’s story on her blog ) and give it widest coverage as possible. If you can use your media resources,please do it so. It can be you or me any other day.

Shed your callousness and do something.

P.S. A minor update.

Gaurav Sabnis has written a tribute for Manjunathan. There is another place dedicated to Manju here. It does make me feel bad. Specially when you get to hear the human part of the tragedy. A person killed just because he was honest.

DAMN!

The “millions” dream

Millions. Millions of customers. BSNL’s dream has grown sour. Why do they offer themselves on the platter to get themselves trashed here time and again?

Currently, if BSNL’s statistics are to be believed, it has roughly around 2 lakh customers. Nowhere near the 10 lakh(or a million) it had promised itself. I can visualise a boardroom full of “intelligent people” with glum faces and power point presentations (if they are smart enough) trying to sugar coat their measly existence. I have no idea as to how can they even justify their existence in the jobs. They should be kicked out for non performance, missing deadlines and crappy phone services. Can anyone and I challange anyone be justifiably proud to say that your telecom company is BSNL? You would be laughed out.

Let me tell you something folks. You can retain customers with services. You need to create a buzz around a product. For example, iPod. It looks good, sounds good and Apple has made a killing on a crappy product.(Useless product because it locks down the songs in it’s own format- I should be able to distribute it free to others, copy or modify the product I have bought). Well, point is that iPod is riding on the brand value it has been able to create for itself.

Similarly, you need to know that a satisfied customer is your best salesman. This blog would “officially endorse” BSNL Broadband if and only if you give what the customers need. Not your crappy Chinese modems (restrictive trade practises) or measly download limits. And then go around the newspapers and burn up tax payer’s money to advertise “new affordable tariffs” (again a gross misrepresentation of facts).

I remember, how I had to “pull the strings” to get the Broadband off ground here. It took several trips, a couple of phone calls, some “considerations” (a euphemism for bribes), a lot of shouting and finally I was saddled with slightly faster than a dial up “broadband”. Frankly, its better than not having anything. So far, it has worked, gone kaput couple of times and mostly I manage to stay online for couple of hours. Of course, the “customer care” is “world class”. Those poor sods are worse than the “son in laws”. Still, I can’t complain much because as a matter of fact and as a customer I have no rights to make these “son in laws” accountable. That reminds me that they owe their allegiance to the “corpse worshippers”(Marxists) who have just added to our miseries all around.

Whew!

Anil Ambani- the next media mogul?

I was indeed impressed by Reliance’s scale and grandiosity. Reliance WAS the darling of the media and stock exchange. However, splitting up the family’s fortunes was one of the stupidiest things the US educated MBA graduates could do. It got the whole dirty linen in public glare with the media houses rubbing their hands with glee.

Frankly, Anil Ambani is now facing a huge problem with raising funds- it’s under pressure to go in for an IPO. Would it be advisable to invest in this company? I wouldn’t risk my money here.

The biggest drawback in their strategy is that they are spreading themselves too thin. On one hand, there is imminent launch of Broadband (when?) and on the other hand Anil has moved in his men and money to enter the DTH platform. Arguably his IPTV and DTH are two competing platforms. This just doesn’t gel. (He’s also picked up couple of licences in recently opened FM radio segment).

Take DTH first. Last week saw him sign up the deal for DTH under the brand name “Bluemagic”. According to the license part, the DTH should be non discriminatory, i.e. the channel carried by one should be available to the rival platform. Then, the set top boxes should be interoperable. This gives the real choice to consumer. Assuming that there is nothing wrong here, some dingbat has finally had sense to frame the correct rules. Given the pace at which Anil is amassing content, it would make sense for him to lock it down only through the IPTV platform he proposes to reach out.

Is the DTH a stop gap arrangement till he reaches the critical mass to sustain IPTV and Broadband? The answers aren’t forthcoming. As for the Internet Protocol based Television (IPTV), this technology has been sucessful in couple of countries. Notably US (TiVO) and now spreading across UK. Arguably, there are few sucess stories here. Yet, there is a whole gamut of licensing restrictions, content and backend for teleshopping as planned. There has been no news in the media as to how all this would be managed. Then of course, the cost of the set top boxes and a huge hassle of piracy. What would stop anyone to copy the content, covert it to torrents and seed it via Reliance’s own broadband network? Would the channels be encrypted and scrambled? The whole cost of setting up the retail and distribution outlets, cost of training the ubiquitous “executives” and customer redressals. Including the network to set up for collection of fees. Revenue sharing with the content providers et al. Well, last but not the least- the last mile access; proverbial holy grail of telecom operators.Let’s see how this foray works out in the future. I am beginning to believe that Anil Ambani has hired the same set of retrenched Tata advisors who lead it to doom! See it for yourself. Ever since Tata decided not be the “also ran” of the telecom rat race, it has notched up some impressive gains. Well, it said so according to it’s press circular. I have no way to confirm these claims.

Secondly, Anil Ambani plans to enter the health care segment. Reliance health sciences was providing it’s services for lab diagnostics. I believe that they even had created stem cell lines (hi tech stuff). However, Anil is now eyeing the lucrative health retail sector (pharmacies or even hospitals). Reason? Profits. Obscene profits. The medicines have a mark up price of 1000-5000% . I am not exaggerating. That’s the reason why the other pharma majors are in the hospital segment because the branded drugs gives them a steady source of income.

Coming back to Anil Ambani- he has yet to prove himself in the telecom market. It’s possible that he’s collecting stray bits and the then go for the big bang. It recently introduced 3 years incoming for mobile phones- in response to Tata’s 2 years free incoming. A sad reflection for a company that till recently dictated the terms for affordability and plans that forced all others to cut back prices to retain customers.

The new year may bring forth good news for us customers. If of course the promised 100mbps speeds materialise. His right hand man Amit Khanna is very effusive personality- as so it appears from his columns. I believe that instead of conjuring up dreams, it’s more important to get some action on ground.

Before I end, I must admit that Reliance has an excellent hold over media. Perhaps no one talks about him or his ventures with the crtique it’s needed. He’s inherited the art form from his father who “used to manage the environment”. The exact details elude me but Reliance had forayed in some business publication in around 70’s or 80’s. The venture failed but gave them valuable lessons in media management.

Is Anil planning to be the next media mogul?

India- happy hunting ground for expoitation

I came across this link via ZD Net. Surprisingly, Financial Express (from where this article is sourced from), hit the nail on the head. I don’t find much favour with it’s journalistic standards. That’s my opinion though.

It’s become very obvious to me as to why India is being compromised. I shall touch on the details in a later post but have a look for yourself. I quote selectively from the article.

For South Korea, 72.8% of its population use computers and 70% use the internet today.

While emphasising these facts at a recent talk in a World Bank seminar, Cheung Moon Cho of the Korea Agency for Digital Opportunity and Promotion (KADO) pointed out that in the early 1980s, its telecom infrastructure was very poor, with a 100% dependency on imported equipments and less than 7% tele-density. In a sense, South Korea’s position then was similar to India’s position in the early 1990s

In the early 1990s, it took up the indigenous development of ADSL, digital TV and TFT-LCD technology. A few years later, it decided to back the development of CDMA mobile technology in Korea in order to become a leader in the field.

The problem here is that since the Research and Development lacks here in India in anyone of the exisiting technologies(CDMA or GSM) we have to rely on the hand me down stuff of the Europeans. This is indeed disgusting for a nation that aspires to be a super power.

When it found that its early partnership with Qualcomm was resulting in a significant royalty outflow from the country, it developed its own standard Wi-Bro, which would enable domestic companies like Samsung, LG and Hyundai to become wireless leaders in the world.

This is the same problem that is there with Reliance and Tata’s. Can we know how much are we paying for the outflow in royalties and feeding fat the higher ups in US?

South Korea wants to emerge as a global leader in the 21st century and knows that leadership in technology is the key to this. It does not talk about “technology-neutrality” and did not hesitate in preventing the deployment of competing comparable technology (in this case, GSM) within the country. In fact, it continues to do so.

It is the same situation in India too but we are overtly dependent on the foreigners and now Chinese to source our needs to have telecom infrastructure. For all those juvenile idiots who claim that privatisation has resulted in better “economy”, let me retort. The likes of private players that refused to develop indigenous technology are no more worse than traitors.

South Korea is smaller than a couple of states of India Yet, it has set it’s sights high enough to emerge as a telecom leader in the world.

Further it stesses that South Korea has a strong belief in it’s technologies and it knows how to leverage those technologies for it’s own benefit. Rather than pander to the likes of World Bank or IMF Economists.

India must have faith in it’s own capabilities. Kick out the MNC’s and develop our own standards and then export them. On the world stage, we are no where near the standards of a develped country. It does pain me to think that even after 50+ years of Independence, we are still a “developing country”.