Monthly Archives: April 2006

Reliance:Betting on convergence

Reliance has entered in the film distribution business. This was in the news recently; the company was excited about a steady source of revenue for them.

Film distribution has become a professional affair. With increased digitisation of the cinemas, the next generation broadband would drastically change and shift the contours of the way we consume entertainment.

However, the broader subtext of the news ought to be seen in the light of what Anil Ambani proposes to do. He’s a smart chap and knows how to hedge his bets. His father invested in a refinery for which there was no stake holder earlier on. He had the far sightedness to observe that much more margins can be made from that crude which is usually discarded. Breaking all conventions, he ventured and spun off a thriving polyester business. Now, they are the unchallanged badshahs of polyester. Their scale (and contacts) have ensured that no one can scale up/ set up a greenfield unit. They can create any degree of artificial shortage and dictate the prices.

On a similar plan is Anil Ambani’s foray in the media business.On an earlier write up I was wrong to assume that Anil Ambani had spread himself too thin. In a later post, I had quoted from a Business Standard article which detailed Reliance’s multi crore ambitions for being the next media moghul.

This comes on the heels of the latest catch phrase“Convergence”. If Reliance’s broadband doesn’t get delayed, we might see some acquisitions and we might as well see copper being wired to our homes. My earlier diatribe about Reliance partnering with cable operators was prompted by a report in Indian Television.com which later proved to be media speculation.

(These are linked to my older posts; just giving Google enough reason to sniff around for the old links).

Hence, Anil Ambani would be in a position to dictate the prices, cross advertise in his media holdings and generate content for the Broadband consuming masses. I believe that this may be true. Let the future reveal it.

BSNL Broadband: Freedom at last

As usual, this is breaking news on Broadband blog.

After much wrangling, phone calls and abuses, BSNL has finally launched it’s unlimited access. The official notification is yet to come online- but it took enough grace on the behalf of Deputy Director General, Broadband, to give me a call and ask me to submit the application for the plan change.

For those who are following this blog for regular updates- I’d suggest that you submit your application before 1st May. Surprisingly, the Customer “Care” Centre is open on Sundays and before the billing plans change over, you’d be in a position to have the unlimited connection by 1st (hopefully). (The planned tariff is Rs 900 per month- decent I believe).

The “customer care” babu couldn’t think beyond the manual entry and was shunting me from one desk to another. I have seen the red tapism and excessive fascination for rules and regulations from very close quarters. This is the naked fangs of Government of India in real life. I had to complain to the General Manager of my area to accept my application! Something that’s the job of a low level clerk.

Arguably, the increased “competition” has made the things slightly better. BSNL has been forced to improve it’s service delivery; however, it remains a case of misguided enthusiasm. The average age of the customer care “executive” is 40+ which makes any enthusiasm on their behalf a BIG suspect. When you have pre menopausal women at the counters, irritatable moods are the norm. The men folk are pot bellied and sloppy; with reflexes so slow, that would shame a limping tortoise.

It would take some real genuine competition to shake up the things. Specially when the top heads are made responsible for the shrinking customer base; their balls would turn blue at the thought of being accountable and adverse entries in Annual Confidential Reports. Shape up or ship out ought to be the new mantra.

There are indeed a lot of blemishes; the customer care toll free remains a model of apathy (what associated with BSNL isn’t) and despite the intentions to keep it as a central nodal agency for the complaints, it keeps you on a perpetual hold. A sorry instance of tax payers money going down the shit hole.

Still, as the Broadband forums say, BSNL is government powered Broadband. We are happy to have something of substance, than be at the bottom of pyramid, like in Africa. Where argubaly, the only instance of being alive is that well, you are alive.

It would take a huge post to list out the chronology of events/ chain emails/ mass mailings to the “honchos” of BSNL. I’d desist and instead focus on the other events as they are happening.

Before I end, if anyone from the media is reading this, I give you guys a middle finger up your puckered holes. I requested one and all to have this highlighted and all my mails were ignored. Now that I don’t give a big F to your existence and this blog shall engage the voice of ordinary people to affect a policy change. Granted you have reach, but all you would highlight is the “wardrobe malfunctions” or the jholawalla idiots from JNU and their pet peeves. Boo.

I’d like to end on a happy note here. Freedom from rationing access; and perhaps Broadband would deliver what it was supposed to do. A decent access finally. And perhaps for the FIRST time EVER in my LIFE. Unlimited Internet. Even if it crawls at 256k (best case scenario), I am happy.

Telecom Humour

Ever since one of the readers commented that it was good to get some “telecom humour” for a change, here comes a brilliant forum entry from an adman; who is a moderator (and Data One Billing Analyst) there.

Self confessed free lancer and an ex adman, I have been pestering him to contribute some of his insights in advertsing trends in telecom industry.

Enjoy!