Monthly Archives: July 2009

Broadband Blog: Crib session?

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I do understand that I tend to have a strong negative view on the issues. The fact of the matter is that I am not willing to lie down prostrate on the ground and let anyone take my hard earned money for granted.

The telecom companies exist solely for making their services available and ensuring that as a customer, my services, as promised or intended work. It also means that I need an effective complaint resolution and access to the people who are concerned with running the nitty gritty of the services.

This is the idealised world.

The reality.

I have been facing a lot of hassle with the Vodafone network in my hospital premises. At first, they blamed it on the lack of an effective in building solution. Once that was installed, they are again dragging their feet and sweet talking the shit out and testing my patience time and again.

Contrast, their Zoozoo advertisements or their tagline,”happy to help”. Bullshit. I have never ever seen a company that moves slower than a glacial iceberg. If it were the likes of MTNL, I could have understood. But the entry of private operators has done nothing to address my concerns.

Further, I know not, anyone in the company. It is as if they are hiding behind a giant firewall; if you are pissed from the dumb struck morons to address your “concerns”, you have no option except to grin and bear it. For your information, the collective intelligence of the people hired as “executives” is not more than a bird brain but then if your throw peanuts, you’d get only monkeys.

The companies spend huge amounts to address the so called “after sales” but then everyone is aware of the need for roping in customers. If they grow at such a pace, the one which they claim, it would be impossible to “satisfy” each one of them unless your communication skills are par excellence and homogenous rationalised tariff plans.

I chose not to keep quiet about what I feel and set up a blog that addresses precisely these issues.

Tata Photon Plus: Open Letter to Tata Executive

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This is in response to Tata Teleservices “executive” commenting on my blog on the previous post.

Dear Ms Sangeeta,

Thanks for not “influencing” my thoughts.

I understand that you work for the company that is part of the established oligopoly. I do accept your offer to show me a “demo” which in the real world conditions has no relevance per se.

A one time “burst” of speed or “lightening” fast downloads has no meaning unless your product throws up a consistent performance in real time. I should be aware of the customer service as well as the time taken for any complaint resolution. You should back it up with a responsive team to address the billing issues that may arise during the course of usage.

I find no indication that your Photon Plus would work on my Ubuntu Desktop since I don’t use Windows platform. Even if I have to get a demo, I have no clue whether it would work or not. Your company doesn’t bother to address the Linux users and I couldn’t find any information about the drivers that might be needed to “dial” in your network.

The average user has experienced speeds ranging from 3-70 kbps which is slower than a dial up. While this may depend on “various factors”, I don’t have reason to contest this claim. Reason is that it’s easier for you to claim the “network conditions” and if any one is signing up for the contract, then he/she is at your mercy.

The pre sales is usually very strong with a huge amount of advertisements and tall claims. The after sales, usually, drops to zilch. Nada. There is a resounding and deafening silence.

Interestingly, you chose to leave a comment; you should have emailed me your concern. But then, on a public forum, your company becomes the object of ridicule.

Last but not the least. What is the meaning of “fair usage policy” for “unlimited downloads”. Where the F*** has it come from? What is the meaning of unlimited downloads? If your company is charging a customer for the same, it is at the customers discretion to use the way he/she deems fit. If you feel that your network is liable to be “abused”, why not stick on to metered net access alone?

It is the “considered” decision of almost all the ISP’s to stick on to “fair usage” policies which flies in the face of fair access. Tomorrow, you would be happy to police the Internet to snoop on the websites a customer wishes, all in the name of state security! What gives you the moral right?

The spectrum is public property and you are just adding value to it. You don’t effectively own the spectrum in the sense that till the time your licensce expires, you are most welcome to make profits resulting thereof.

You too are most welcome to your opinion, hence.