Monthly Archives: December 2010

2010 round up.

Leave a reply

This perhaps generates more cynicism than anything else. Over the past few months, I have become increasingly bitter with the telecom landscape in India. We have “expounded myths” about “millions” materializing from thin air to headlines dominated by three major trends

1) Smart phones and Android taking center stage with Nokia dying a slow death.

2) 2G spectrum scam

3) 3G mess.

There are tonnes of web sites scattered all around to tell you about Android’s home coming. I am not getting in the debate about what is good or bad but Apple (across the lines) remains aspirational because of it’s perceived value.

2G Spectrum scam has also been mentioned extensively with the political fall out affecting Congress and it’s cohorts; again the debate has been frittered away to be of any consequence.

3G Mess is bad. Really bad. Partly because it has been sold on lines of “only Internet access” you’d ever need. As mentioned in these columns (and comments) that none of the devices support advertised speeds of 21Mbps; more so, in absence of clear definition of what 3G speeds are, you would not really see much traction there. The operators have dreamt of fat profits accruing from the sales and perhaps are marketing different plans for mobile handsets and wireless modems. Docomo even explicitly prohibits “tethering” mobiles to laptops citing it as “violation of terms of use”; as it they can “prove it court of law”. Assholes.

4G is on the horizon and as such the media reports were peppered with what technology to choose. There are of course competing issues; I am not qualified enough to explain the merits/demerits of each.

Another highlight of this year was the final recognition of menace of telemarketing calls and sms (with sms rates being usurious and companies raking in huge profits from what is essentially free for them). I have written about it earlier but there are others in space who have written about it more extensively (Rajesh Jain on Telemarketing and SMS Spam[1,2,3,4,5])

Mobile Number Portability (MNP) would be a big issue in 2011. Although it has been launched in Haryana, there are not enough media reports about the impact of MNP on the same. Is it surprising? With telecom companies leading in advertisement spends, they hold enough leverage to influence reporting the issue. Hence I would remain blocked out on the same unless it becomes a major issue. However, they don’t give a shit to the users because there is no REAL choice between the service providers. Most of the new operators have yet not launched their operations (and hence got notices for the same) so it is difficult to comment on the same. I foresee a lot of activity in next year in terms of new players and mobile number portability to affect them. Yet, with the rise of cheap “chinese manufactured- Indian branded” hardware with dual and three SIM card slots, issues like MNP don’t hold much promise. Hence this too would remain a lot of hot air with some speculation towards “power to consumer”.

I have written extensively to TRAI, Department of Telecom and various stake holders in media about why need broadband and what is basic policy flaw in the system. This has also been a subject of my RTI applications being filed with them. At risk of sounding repetitive, we all need a proper system for growth of the nation and that is a foregone conclusion. However, the system is designed not to provide but to deprive the users from opportunities. If public good were at the heart of policy makers (and politicians), we would not have been a kangaroo republic (mistaken for a democracy).

I fail to understand the stupidity of media houses not to push for all inclusive growth in Broadband; since their own very future depends on it. I have briefly toyed with the idea of setting up a NGO; there is no scarcity of ideas that need to be implemented. What is lacking in this space is will to implement those ideas. The whole scenario is lumbering around like a giant iceberg. Yet as monotony in this space grows, Internet access is fuelled by explosive growth in social networking to Facebook’s data servers. Here in lies the rub. Media in India is even lacking in this space and focusing instead to try out experiments in their own walled microdomains expecting the advertisers to come on in hordes and expecting to rake in millions of dollars from advertising click throughs.

However, this dream lies shattered with corpses of media houses dotting the landscape instead. Content is supreme and while we retain the numero uno position for generating mountains of crap in terms of bollywood export, this has not found a “release” except from traditional channels of multiplexes and to some extent, DTH. Instead, we don’t have a Hulu or Netflix like player capitalizing on this aspect of delivery. 3g cannot do it. 4g cannot do it. Wifi perhaps. Broadband on wirelines- definitely.

This blog has also seen some write ups on the need to tone up internet exchanges, need for TRAI to jig up it’s broadband policy and a call for Public Internet cafes. Interestingly, we also saw NDTV’s programme on broadband which we linked on to and perhaps the first in a long long time coming in from mainstream media. TRAI did talk about “fair usage policy” although in context of telecom tariffs. Another highlight was my post on online education and something on cloud computing in respone to Chrome OS.

This, by and large, what I had written with some guest posts. I have already filed in RTI application with BSNL as listed and I am awaiting their response. My only aim to get to root on pricing on Broadband, the mess and perhaps get a better deal on it in the long run. The first step is perhaps to re-define broadband from it’s present definition. I am also planning to involve TRAI in this loop along with perhaps Department of Telecom and see how they differ. Although TRAI is the regulator, the real power lies with DoT. Yet, it is a blame game that they are likely to play. DoT would say that TRAI has to come up with regulations first. TRAI would say that DoT is the real boss and they have to come up with a “circular”. No one wants to work and consumer gets the fuck of his life.

I have seen the Indians from close quarters. They would suffer all the insults with great temerity and humbleness. Perhaps it is the servile attitude that is ingrained in their psyche. Neither we are going to see a good amount of activism to make the public institutions deliver nor are the companies going to make any efforts to tone up their services. It costs real money to keep up with after sales service which actually eats up the profits and hence customer service is perhaps the last of ideas on their minds.

This post by itself is a huge huge post in a long long time! Maybe perhaps, I have written about trends subconsciously which I feel would impact the telecom landscape in some way or the other. The market is not geared towards course correction but is littered with asymmetric information to disadvantage of consumers. Sadly proactive approaches, either at regulator level or mass media or even at consumer level is sorely lacking.

The new year is not going to change this scenario in any manner whatsoever.

3G India: Stupidity to extreme

1 Reply

An overtly maniacal Government now wants a lawful interception of video calls on 3G networks.

The blurb:

There were problems in interception facilities of video calling on 3G services, which needs to be addressed before the launch. The operators have said monitoring facility of video calls was not available anywhere in the world and the operators were talking to vendors to find out a solution.

The government wants real-time interception by which the security agencies could monitor/intercept video calls as it happens.

Understandably, 3G in India has caused more issues than it has solved.

Unfortunately, the International Telecommunication Union (ITU) has provided a 2005 document on definition of 3G data rates (to quote):

ITU has not provided a clear definition of the data rate users can expect from 3G equipment or providers. Thus users sold 3G service may not be able to point to a standard and say that the rates it specifies are not being met. While stating in commentary that “it is expected that IMT-2000 will provide higher transmission rates: a minimum data rate of 2 Mbit/s for stationary or walking users, and 384 kbit/s in a moving vehicle,”[18] the ITU does not actually clearly specify minimum or average rates or what modes of the interfaces qualify as 3G, so various rates are sold as 3G intended to meet customers expectations of broadband data.

This causes issues in clear definition of 3G rates that would be expected of these companies to provide us with. This confusion also means that we are in the same league as broadband- no clear definition and companies can murder and get away with.

Suppose if you were to file a case against, say Airtel or Reliance for “speed issues”. They can always get away with “network congestion” argument. Further, in court of law, TRAI could be answerable for it has failed to set a clear cut idea about 3G (being the regulator) and companies claiming the excuse for TRAI’s inefficiency.

As a customer, you are bound to get a short fuse for being cheated on a gargantuan scale for “higher prices” which is now being sold as a value added service in addition to bundling with voice calls. 3G (in the media) has been hailed as the “next wave of broadband” which is clearly unfortunate case of irrational exuberance.

I have tried to contact Business Standard on fine tuning their editorial content and at least their coverage on Tech issues in India. It is the worst case scenario with rehashed press releases as “news” raising the spectre of “paid media news”. These are often attributed to “BS reporter” and is really pathetic for a newspaper of it’s standing and repute.

In the same vein, although much is made about video calling (at least by those who have front facing cameras), I wonder how would the call clarity be.

I hate this murky world, the obvious excess of advertisements and absolutely no semblance of sensibility and rationalism. This only points towards a total state of anarchy but when the customers by themselves lack any means to differentiate chaff from the grain, I have no love lost for the masses. Let them get screwed; this is testified by occasional mails in my inbox complaining about the poor quality of service and mails to Ambanis and Bhartis and what not. Assholes.

In all this mess, I fail to get the kind of service I would want- pure play wireline fiber optic cable with at least 2 Mbps unmetered and perhaps wireless for restricted mobility and occasional odd job that needs to be done of the fly. EDGE is good enough for the needs; basic emails work great on that.

BSNL Broadband: RTI application submitted

2 Replies

I decided to stick around after lunch time today to file in the application. It is a simple process. One has to purchase a postal order (from any post office in the country), attach it to the application after filling in the details on postal order (for 10 bucks) and you are good to go.

Submit it to the PIO and wait for the answer from them. I wonder what has been the reaction from their office after getting a detailed questionnaire. Lets wait for the answers (next year).

I am keeping my fingers crossed. My contention is that you make the top incumbent come clean on the prices which would help you to negotiate the prices with say Airtel. At least I would have a broad idea as to how the revenues are split, what are the issues that need to be sorted out and confront TRAI with the same to issue policy decisions (perhaps Department of Telecom too).

I think, all it needs is a simple will to do something instead of getting mired in the red tapism. I have already written to the DoT Secretary (R Chandrashekhar) but he has not replied so far. I am not even sure whether the email has landed in his inbox.

Some time later next year, if everything goes well, I might plan to meet him in person.

The idea is to get broadband liberated; so that at least I get the best value for my money. I’d rather have a functional DSL first for starters; fiber can wait for some time.

I was also surprised to see BSNL’s equivalent IPTV packages in their customer care. I am not sure how this would work out or what is the customer review. Although it is a good option for time shift TV but with bundled speeds of 256kbps, I am not eager to join them. With customer resolution at local BSNL exchange, I am not keen to run around to get my service fixed in case of any “issues”.

Lets keep our fingers crossed.