I have received the copy of the reply from local office of BSNL. I shall be taking the picture of relevant pages and uploading it soon; it of course depends on my convenience.
Needless to say, it is highly inadequate. I have the right to appeal; but dragging them to Information Commission straight away is not possible. It does not discourage me, to be honest because I had expected this stone walling.
I am taking a legal opinion on this and would update this space soon. I don’t have an access to a scanner; so I would have to snap it up, convert it to a PDF and then upload it somewhere and embed it. Or perhaps directly from image uploading site.
Truly, their attitude sucks. I really don’t know what have they done to deserve my hard earned money to support them.