That of course, is a million dollar question. And there is no way that it would be answered in the near future.
Indian Telecom: Whither policy?
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Daily Archives: 04th May 2011
On “Clean Up”
Image via CrunchBase
I had “cleaned up” the clutter recently; taking away a shit load of the “social integration” and the crap. In my opinion, social integration is useless. Hence, any overt reliance on Twitter or Facebook is bound to be difficult for the companies/start ups that aim to rely on them for their needs.
Although, they may be good for SEO/search rankings, I prefer to abhor them, keeping the Twitter account strictly for seeking immediate resolution to complaints or check out the new web sites which rely on OAuth log in systems. Then it is a matter of just disconnecting them.
Related articles
- How to integrate social media with your website (nancyloderick.com)
- 3 Web 2.0 startups worth watching (globalneighbourhoods.net)
- Webinar Recording: How to Integrate Social Into Your Website (web-strategist.com)
- Webinar Recording: How to Integrate Social Into Your Website ” Web Strategy by Jeremiah Owyang … (seome.me)
- Introducing the OMG! Ubuntu! Android app (omgubuntu.co.uk)
- OAuth: Refreshed and More User-Friendly (twitterrati.com)
- Spring Cleaning for Tweets: Top 5 Ways to Freshen Up Your Twitter Account (socialtimes.com)
- Keep It Simple: Integrating Social Media With Your Blog (everything.typepad.com)
- How to Successfully Integrate Social Media Into Your Site (blogs.sitepoint.com)
- How Did Jesse James Come Clean to Sandra Bullock? (eonline.com)
- 4 Solid Reasons for Social Integration (hyperdiskmtkg.wordpress.com)
- 4 Solid Reasons for Social Integration (hyperdiskmktg.wordpress.com)
- GetJar Adds Social Media Integration (socialtimes.com)
- 2010: The Year Social Went Viral (blogs.constantcontact.com)
- Have you Spring-cleaned your online profiles? (craftzine.com)
India Telecom Operators: Shit List
Image via Wikipedia
For long, I have felt the need to do a “consumer survey” which is motivated by real customers than the paid for shit stuff that most telecom operators crow about. It is impossible to capture data from the cross section of the user population and the retards who crowd on the forums would not be able to grasp the import of this exercise.
I realize the difficulties inherent in this exercise immediately. First and the foremost is lack of actual “complaint data”; TRAI does put up the figures online but there is a mechanism where these operators have to report back the action taken on the complaints. This is a good mechanism but I don’t see it enforced or whatever TRAI does, they are clueless idiots to make this data work for a better policy formulation.
Ditto for the existing delivery of the complaint mechanism. An aggrieved customer calls the operator in call center, is given a complaint number (not always) and no time frame for the resolution. I am presuming that their workflow is designed for the said purpose. Like any corporate organization working on “cost savings”, this is possibly “outsourced”. A smart team utilizes “dumb terminals” clogging up the bandwidth for most of “executives”. All the while, these brainless sods make the customers wait even more utilizing the spectrum.
This is a “presumption” but this workflow is bound to keep the customers “unhappy”. Billing and metering issues are definitely top of the list; unfortunately, even these thorny issues are not resolved in their entirety.
What needs to be done? Actually, this could easily be a dissertation exercise, capture and visualize the data and present a solid case report to the telecom companies. However, the implementation needs money and I am unlikely to see any movement on that count.
I could help with some possible criteria; reach me on the email (under “contact”).
One more thing. Reliance, Aircel and Airtel easily top the shit list.
Related articles
- TRAI: Maximum Subscriber Complaints Over Last 3 Years Against Airtel Followed By Reliance and Vodafone (telecomjunction.wordpress.com)
- India sends notices to Aircel over network roll out – official (reuters.com)
- India’s Telecom Regulator Proposes Quota for Local Equipment (pcworld.com)
- DND registry (manavaidurai.wordpress.com)
