This is the front opened up by this blog and we have set up a forum thread on VT.com. I hope that traffic gets picked up from there and more people join the fight.
This is a mail from the broadbandforum and I am reproducing it here for everyone else’s benefit.
On this forum, we ask each others’ help to solve our technical issues, we also vent our anger at the poor services the ISPs provide, we even philosophize about what we could and should have to make surfing the net a better and quicker experience…
… that said, we all know that the attitudes at ISPs towards us consumers need to change and their services desperately need to improve!
We are a large platform of more than 1000 active members who can all help make a difference.
I recommend watching this one man’s experience with TATA-indicom (VSNL) on CNN-IBN this Saturday (06.10.2007) at 6:30 PM. The show is called “All about money!” Ajoy Eric Lal ( ajoyericlal AT gmail DOT com ) has taken his case all the way up. It is now with TRAI and even an RTI application has been handed in demanding answers. He plans to take it even higher in his fight to improve things for all of us.
Let that episode inspire you to also start approaching your ISP formally and escalating your story up to TRAI, let it inspire you to form user groups that will take on ISPs and demand better services and let it inspire you all to help each other where it really matters.
If you feel that you can contribute to some decent service levels, escalate the matter straight to TRAI and complain about your ISP’s. The whole point is to make your ISP accountable and make them pay for the downtime, if any. Our fight for higher speeds would continue anyway. This movement should not slacken and I would request you all to forward this on the communities like facebook or orkut.
Cheers and it’s time to kick their sorry butts.
One of the biggest hassles to deal with the opaque Government set up is the lack of acountability in the official structure. There is no incentive for them to perform or listen and act on consumer grievances.
Over the period of time, this blog has degenerated in a BIG howler against BSNL and their refusal to get in new plans based on usage. I am feeling angry at my helplessness, at a feeling of inadequacy to effect a change and the way these people take ordinary consumers for granted. I believe that there is no more scope for any more write up’s on them. Everyone knows about them; the media knows about them but they are keeping a lid on their traps because it’s no one’s business. While we gloat and put up our sorry asses for the world claiming broadband India with “millions of customers”, no one bothers to look beyond the “sheen”.
If this isn’t monumental stupidity and assholism, then what else is? If the same bunch of people aren’t bothered about endemic corruption breeding in friggin pakis and parasites in their own ranks, then what else would wake them up? We seek answers.
It’s the law of karma that they should fear. If not today, by tomorrow their sins would catch up with them for sure. There is no report card issued to them, no parameters to measure the performance and absolutely no accountability.
Well, it seems that unlimited plans are on hold for the time being; the only official communication recieved from BSNL suggests:
Wishing you a high speed, disconnection free, jitter free broadband experience.