Tag Archives: DTH

Tata Docomo: Treating it’s customers badly

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Tata DoCoMo Logo

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I have a Tata Docomo number; I have kept it for a temporarily.

Today, I was surprised to see that some SMS based service had been activated without my consent and I was charged for the same. At first, the customer care refused to accept it, despite my cajoling and raising my voice. After divine intervention, they agreed and refunded my amount.

What did I learn from this:

1) They are bad people and it’s a useless service.

2) Always take a complaint number. This is because, you can track down it’s progress by citing the complaint number in all the communication with the company. In the event of the matter landing in consumer court or forum, this is important.

3) Never bow down; if you have been wronged, fight them back.

By today evening, the issue was resolved, complaint closed and my amount refunded.

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Some random site stats

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Opera Mini logo

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Although I cannot publish the site stats here, but surprisingly, I am still seeing Internet Explorer 6 in the stats. While Windows remains a dominant platform, most of them are using a mix of Firefox and Explorer. Unfortunately, I don’t get to see Opera and none of the stats suggest that mobile browsers are being used in any way. ( I wonder when would Internet Explorer die and wither away).

I was keen to implement some plug in for mobile browsers but gave it up because I was not able to test it extensively. In any case, I recommend Opera Mini alone; with it’s latest update it inherits the best of the mobile browser breed. Specifically it’s tap to zoom since I was never a fan of the mobile version.

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Firefox rules on my desktop now (Opera’s extension system leaves a lot to be desired), still it is maturing at a rapid pace.

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Under the hood

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Example of a XML file

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I have spent a whole day fine tuning the blog. Apart from messing around with the cache (which should improve the load up times), I have implemented the XML in the backend making it easier for the spiders to crawl through.

Maybe, I have really let go off my writer’s block and hence radically overhauled it. That’s again the reason why I stress so much on the RSS feeds as method of getting the updates.

Please do take time out to comment across the categories for engaging conversation around the posts.

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