Broadband Blog

Ring Side view of Indian Telecom Circus

Vodafone UK: Whittling under pressure

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This is what I have been driving at. Get the mass of people to gang together and complain en masse. Only then these companies listen.

I am linking to an interesting story from BBC.This is related to the update from . Any emphasis is mine.

Last week many customers who own HTC Desire smartphones were prompted to download a software update which they believed was an upgrade to Android.Instead it installed irremovable Vodafone-branded apps and bookmarks, including links to dating sites.

It was from the world’s largest company. People got on line to vent their frustration and anger on it’s forums.

“What really really annoys me is that Vodafone think of themselves as one of the biggest company’s in the world…. however they in one day have managed to annoy most of there customers by spoiling a brilliant phone.”, wrote one of the customers on the forums.

Finally as BBC reports,

Initially, Vodafone refused to back down saying that it customised phone software to “optimise customers’ experience”. However, after several days of complaints it has capitulated to its customer’s demands.

This is what is needed at the helm of affairs. People expect a messiah to come to them to get rid of the crap but none of them is willing to go out and fight them out. This is the sad state of affairs because I have to admit that the reach of this blog is limited. Which makes it practically useless to make the morons sit up and listen.

Nevertheless, it is heartening to see the mainstream report such a thing. I truly wish some of the mainstream newspapers to pick this and flog and skin these bastards alive.

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