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I have always supported Community Wifi Access. This is because mobile broadband is useless for heavy duty applications. 3G access is a passe’.

Aircel has not responded to my queries and neither I am interested to follow them up. I had earlier emailed them about the promotion of mobile apps. It isn’t clear how they were developed and what platform is supported.

But I was genuinely surprised to see their advertisements in main stream media for Wifi access through smart platforms (phones/laptops/tablets). Although the adverts did allude to a “rosy picture”; it is not entirely clear as to how they propose to pull it off with no identified “backend”. More so, it is important that Wifi needs to be scaled up to residential areas so that they enough traction to call the shots as well as have a positive spin off on their recently launched 3G options.

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Over the past few years, they entered into Telecom; bought over VSNL for their broadband and international telephony needs, misread the market, entered into CDMA and then forked into GSM with two competing brands- Virgin Mobile and Tata DoCoMo. While Virgin Mobile had it’s CDMA avatar (now in GSM), Docomo is spearheading it’s 3G foray.

In all the hoopla, it has carved a niche for itself by being an idiot and super idiot at the same time. There is no parallel in the world (not to my knowledge) where a same company would fight for the same customer pool. Leave aside it’s mobile business (which is opaque as far as the revenues are concerned), it’s broadband strategy is in tatters.

Hence when Forbes India came up with the cover story on Tata’s Telecom strategy, I was eagerly awaiting the web version because this crap is not worth the paper it is printed on (and hence not worth the money spent on this tattered crap rag). I was proved right when the “journalist” in question hammed on the same issue time and again; perhaps without even realizing that one needs to have an in-depth understanding of the sector. The title says a lot about the “telecom strategy” but sadly these morons on Forbes have restricted themselves to “mobile segment” alone.

I refuse to account for the sector changes or even track the people involved in decision making. This is not my specialty or my interest. My only interest is to get a better deal as a customer; see it through the prism of my own understanding and spout out my “wisdom”.

The whole article talks about the sectoral changes due to Mobile Number Portability or Spectrum charges being traded in “business publications” elsewhere. It does not make even one fucking cursory mention about it’s strategy elsewhere; where it has met it’s waterloo and has been drubbed by customers square- Broadband.

I don’t understand; really don’t understand as to why these idiots cant scale up the platform. They have DTH; they make tonnes in carriage fees (as per the media reports) and burning huge amount of cash in customer acquisition. A proper broadband access (and a portal) with content cross ported from DTH (if you take care of the license issues- what the fuck is their army of lawyers doing?) and you have a sure fire recipe for success.

Of course, this has to come with a balance of right targets and marketing. Last mile access alone is a major issue but not for the class B and class C cities and towns where they could have become the default broadband service providers. But because it needs funds, long term vision and skill of execution, Tatas are found wanting.

Forbes India disappoints me. Not that I had expected a stellar reporting from them but at least SOME bloody semblance of balance in the story. It only points towards the idea bankruptcy, lack of sectoral understanding and oodles of stupidity.

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We would never know the true numbers because they would be under reported. DoT would not get in the game and the right from the word go, everyone is claiming that mobile number portability is a no show. I disagree. This is one the huge game changers in the long run and once the hoopla settles down, it’s best to switch providers. I would want something like Google Voice (one number) and get rid of the crap services but I am destined to suffer at their hands.

This also means that I have the full freedom to shift over to rival networks who would provide a better seamless coverage for that occasional data access.

Business Standard has a full page story on this issue It says:

The biggest loser was Reliance Communications (both GSM and CDMA), followed by state-run Bharat Sanchar Nigam and Tata Teleservices (CDMA and GSM). Reliance lost 9,837 users, while 192 chose to join its network..

So, no one likes Reliance Telecom. Anil Ambani, here’s one for you; how not to run a damned network.

Industry experts feel MNP will not be a game-changer. Even operators are not expecting the churn due to MNP to be more than one per cent, as against the current rate of four-five per cent. This is based on their experience in the Haryana circle, where MNP was launched in December. Haryana has seen a churn of about one per cent.

Where the F these experts come out from? They are either some way side idiots or “consulting firms”; would the news paper please stand up to explain who are these experts who have been quoted?

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While the Tata-Corus deal was over Rs 36,000 crore, they could have acquired the Government of Karnataka for just Rs 2,825 crore by buying 113 MLAs. Another Rs 1,000 crore might have had to be doled out to mid-term dissidents and other contingency expenses. For such investment, the returns from bribes are fabulous. Even Warren Buffet cannot match it.

This is mere change for a major group like Tata’s. Imagine the clout that these companies have at the national level, their ability to influence major policy decisions and ride roughshod over the customer’s interests.

For example, here is a news from the past when Tatas took over VSNL in 2002 during the time when BJP was in power and it was on a disinvestment spree.

The Tatas today took charge of the Videsh Sanchar Nigam Limited (VSNL) after signing shareholders’ agreement with the Union Government for acquisition of 25 per cent stake in the telecom major for Rs. 1,439 crores.

Adjusting for inflation, it would be much more than the figures suggest but I wonder how much “speed money” was given and whether it was the right thing to do. It had acquired it’s long distance telephony which at that time was very lucrative.

The total valuation of Tata Indicom as a brand is expected to be in “billions”. This is not counting it’s lucrative tower business.

The company’s GSM services were launched after NTT DoCoMo picked up 26% in the company. The Japanese telecom major, which prides itself in its third generation (3G) offerings, spent $2.7 billion on its first investment in Tata Teleservices, valuing it at just under $11 billion.

One could argue against such fancy valuations but there is no “benchmark” for such a valuation. Rajesh Jain has interesting take on corruption (1,2,3,4,5).

It’s not that the powers that be are not aware of the prevailing situation on ground. It’s easier to keep it this way because a populace kept “busy with basic issues of life like a proper dwelling, electricity, food and infrastructure” would hardly have any time to think about issues like ‘broadband’. Ask the person on street and the familiar reaction would perhaps be,”WTF”.

Hence many times I think that our pretensions about “knowledge based economy” may all be crap and flotsam. The basic issues lie much deeper and as Atanu Dey rightly points out that the basic impediment to our progress may well be the Indian Government itself. It doesn’t matter to anyone though because as we fucking multiply to billion plus, there is always someone laughing behind our backs making a killing of millions.

To round it up, it is pure money power that allows these companies to roughshod it over us. They know that regulations cannot be enforced, the justice system inordinately slow and right to information act does not apply to private organizations (though I can argue against it). At the same time, not being transparent is the biggest asset available to them.

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A much more prudent option would be to analyze the situation and fix the guilty party. TRAI, to my understanding remains out of bounds for the general public. A public body ought to formulate the policies by LISTENING to them rather than stick around in isolation. Yet, it remains open to lobbyists of all hues and the post retirement bonanza is always an option for the retiring bureaucrats.

Remember Baijal? He had done nothing revolutionary while in TRAI but the worst part was that he went on to join some kind of a rag tag consortium of the private players as a “facilitator”. The exact details elude me since I had read this in one of the weekly magazines (for which I don’t have time now). Loosely translated, it is the big boys club where they are known for their wheeling dealings and lobbying since these guys are fully aware of the levers of power.

What this means for you and me? It means that SMS would be atrociously charged even though it is FREE for the telecom companies; customer care is a farce because these are fronts for these companies as the real buggers hide behind the smokescreen and your hard earned money is being palmed off easily.

My mail in response to Sunil Jain’s write up in Business Standard was published recently (in fact quite a lot of them though). I had clearly mentioned that BSNL does not lack the expertise to roll out the networks but rather it has been ham handed by TRAI and the network expansion plans locked up in court battles which stunts it’s growth. This means that a poor coverage of the private players in rural areas continues as it is because these bastards won’t let the others grow. This also means that behind the glitzy advertisements, your over dependence on these players is being taken for granted and for a ride.

TRAI needs to be dismantled or radically overhauled. It’s time that companies like BSNL speak out against them.

I am putting up the published email in it’s entirety.

The real reason for the loss of market share is the ham handed policies
and has nothing to do with lack of an opportunity. For over many years,
BSNL’s expansion for over 40 million lines for GSM has been held up in
court cases or stuck because of the objections of various ministries. This
speaks volumes about the operational efficiency of the PSU’s.

Mr Jain’s write up clearly points the anomaly. The entry of private
telecom players is welcome because they have worked hard to improve the
teledensity. However, this has definitely come at a cost to Indian
industry. None of the telecom equipment is manufactured in India and we
are dependent on the big majors from the Western world. Broadband as a
metric for the GDP languishes. Mobile connectivity based on voice alone
would not contribute to their kitty based on low ARPU’s; most of the
mobile operators have shied away from creating custom applications for
shoring up the value added services. Finally, having a private operator
does not mean that services are automatically ensured. There are a large
number of forums where people recount their horrible experiences with the
telecom operators; no one seems to be wiser than the other.

All of this to be kept in mind before they can get a clean chit. The real
public sector needs to be shored up, given operational freedom to choose
with the best practises and ideally no interference from any quarter. This
would be a fair enough ground to test for the acquisition of customers.
Further, the PSU needs to shed their complacency in case they need to
survive instead of relying alone on the taxpayers money.

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As they say, “cavaet emptor” (let buyer beware). My experience has been pathetic with the morons and through this medium I wish to warn everyone to be aware of their tall claims. Their billing is perhaps one of the worst I have ever encountered and complaint resolution is next to nil. They claim a huge outreach of their network but having got into GSM by manipulating the rules, I don’t trust this frigging company a wee bit.

This of course, remains my personal opinion but I guess it echoes with hundreds of people who write in on this blog. Screw them and may their company’s venture sink in without a trace.

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Unfortunately, I ran into network issues. I faced the maximum number of call drops, static and overall terrible customer care. It was pathetic to know about their billing cycles which very way off the mark. They charge for the time you connect on to call any other GSM network which is usurious.

Any amount of pushing the customer care to do their bit did not help. I had to request, cajole, shout at them to make the thing work. It would have been worthwhile to stick on to their plans had they improved “customer delight”. Their bills delivered by email were way too late and the printed bills reached me at the end of the billing cycle.

At any given point of time (whenever I used to be in Reliance Showroom to pay the bills), I saw angry customers shouting at the front desk.

Reliance, in my opinion, is a lousy service and one could just get on to them if you have tonnes of money to spare or burn. Or else, if you are suffering from masochism that you take delight in being served the wrong end of the stick being stuffed up through your back side. It’s that kind of an experience with them.

I am glad to be out of their “clutches”. I feel that they have lost their bearings and are hanging around as also rans in the market. With the sole exception of concenterating in the smaller moffussil towns like Jhumri Taliyan where you’d find their lousy signals and dumbstruck village idiots paying through their nose without realising the way they are screwed.

Anil Ambani perhaps has better avenues to concenterate on.

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I am still searching for a capable smart phone in order to ease up my twisted life a bit. Having a Wifi enabled handset would logically be an extension of my desktop. Literally. I have managed to make my bluetooth work on Ubuntu and sync my Nokia to it. I have a back up; if I have a Wifi enabled handset it would allow me to catch up on the VoIP market as well.

Annoyances remain. The current crop of the VoIP players donot allow any degree of interconnectivity. All of them have “secretive protocols”; no one sticks to open and secure standards. It would be great to call a Skype customer from a Gizmo enabled set and thus bringing about true interoperability. I dont see this happening anytime soon; for the time being I’d have to rant about it. It is the similar case with the chat clients; although Pidgin has made things easier to connect to different chat protocols and all the while I can connect to them all! I needed something similar for VoIP; i guess when there is enough demand, someone would find a way to this messy problem as well.

Nevertheless, I was thrilled to know that Wifi enabled handsets can work with those carriers who can offer UMA for phone calling over WiFi networks. It’s a technology that allows you to make voice calls over WiFi and switch fairly seamlessly between GSM and WiFi calls. No need for a separate VoIP account and application on the phone (i.e.: Skype).UMA works only with GSM and it’s technically not VoIP as are SIP services. UMA provides a pipeline or tunnel for pure GSM to travel through via IP.

This means that an end to end connected network like Airtel could easily offer something like this. All it needs to do is to cut deals with smartphones manufacturer; most likely it’s going to be some Chinese crap. Sell it aggressively with it’s broadband connections. It’s a win win deal ; at end of the day everyone likes to yap for free in this country. Routing the calls through Wifi is cheap; very cheap. I am not sure whether there are any security implications or not. Unless there isn’t, it would take real guts and grunge marketing efforts on Airtel’s behalf to make this happen.

They would have a real deal on that count.

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First, the contentious number portability system is going to be launched initially in the four metros. I can bet that this would come into play only after Reliance launches it’s GSM service. For very obvious reasons because it would be betting big on the churn specially from the lower end of the market. It has already placed orders for “millions of handsets” and is looking forward to flood Indian market with “choice”. Expect some rude shocks for the incumbents.

The exact mechanism isn’t clear but there is going to be a big mess initially. I am sure that the operators would want to put across punitive “termination charges”, get host of clearances etc etc before you can heave a sigh of relief from it’s evil clutches. Yet, there is no differentiator between the Shylocks and the Satans in the market because at end of the day, they are all part of the same shit hole. Expect some high voltage drama here.

Second, the 3G licenses would be issued. There is no final word as to how this is going to be achieved; we are waiting for the Minister to feed fat on more money. By the way, Pioneer has a damning expose on their wrong doings over the past one year. (Link Source) Unless,Mr Minister is fed fat in his Swiss Bank account (Indian banking system sucks) we are not going to see anything move in this direction.

Mobile value added services is not going to add anything extra unless operators offer free porn. Imagine, free streaming porn without any restriction and daily MMS scandals! Since, Indians are loath to accept anything that comes out in the open, they could start streaming this for select few, obviously for a higher remuneration. I wonder why no one has thought about it. Callback ringtones are a passe’. So, not much of an action there too.

Mobile Virtual Network Operators would perhaps be legalised under immense pressure from the business house of Tatas. They are very keen to expand their “brand”; I have not seen any major advertising campaign from Virgin Mobile in recent times. They are spiked and spooked and relegated to some corner uncared for. How would that really matter? Does having more operators actually make sense? I believe that one size fits all strategy is not feasible. There are scores of people who would be happy to make unlimited outgoing calls for a fixed sum. Some people like to call telemarketing companies for pranks. Some people like to call fixed “hotline numbers” which offer “anonymity” without realising that the calls are routed within India alone. Some people like SMS alone. I feel that there would be companies to cater to such sections of deviants alone unless someone wants to prove me wrong.

So basically, we are left with no real action. 3G and number portability would be launched when Reliance announces it’s intention to start it’s GSM services. 3G licenses would be auctioned when Mantri ji has a green signal from his swiss banker. MVNO is an old tune from equally old flute; after virgin’s debacle no one wants to burn their backsides.

Where does the landline fit it? What of the frigging e governance issues? What of the “e learning”? Sheesh. Such lofty ideals would be done to waste? Who has the time to bother about such issues?

Although, I do see some reduction in the price when the price of international bandwidth crashes; the demand from the cyber coolies reduces as a result of economic downturn and telecom operators would be forced to deploy their “excessive bandwidth” for residential purposes. We might see the death of dial up; unless BSNL wants to keep it on a life support system. Since, they are only ones on the national scene offering it for free! Morons.

Happy 2009!

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The size of the deal is pegged at $1.5 billion (about Rs 6,700 crore), translating into a $6-billion (Rs 26,000 crore) valuation for the company that runs networks across the country and is planning to expand into GSM mobile services in the near future. Tata Teleservices is a loss-making company. Between 2005 and 2007, its cumulative losses stood at Rs 5,604 crore

This India story has been done to death many a times. There is no real addition of the 8-9 million customers per month. It is simply not possible. Most of the metros have choked and jammed. It is saturated. In order to expand into tier B and tier C cities, telcos need funds and assured returns. For all practical purposes, I dont forsee the market “hot and happening”; although the 3G services would assure monetised returns and would ride on the value added services.

It is no secret that Tatas claim their superiority of services based on some abstract benchmarks. There are people who would swear to God not to ever think of Tatas as their service provider. Frankly, TRAI has been unable to implement its own customer friendly norms; trying to get anything out of the useless idiots manning the customer service is a herculean task in itself.

Tata is a weathered story. They have lost it and the writing on the wall is as clear as the sunlight illuminating the dark dungeons of their minds. Telecom is a failed venture and they ought to accept defeat and ship out of business.

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I am eager to know about their service levels as well as their plans. They had shaken up the mobile industry earlier in their avatar and the space is all set to grow. Lets see how this unfolds.

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They have a lousy network and I have been experiencing frequent call drops and network congestion to connect to other operators. They have among the worst tariffs for GPRS access and it’s a nightmare to get them to respond to simple queries. I am entitled to my opinion for all practical purposes.

Unfortunately, despite the littany of complaints, it becomes very difficult to communicate the change of phone number to other people. I have a feeling that the regulatory watchdog should come up with a solution like detailing the network parameters and perhaps a survey which measures the various parameters of the service operator like complaint handling etc.

I was surprised to read that any complaint being sent to the Appellate Authority needs to be sent in “duplicate” and that it takes 3 months for the complaint to be resolved. 3 months! I’d be better off minus their services.

I have just emailed to their nodal officer and got an auto reply saying that they need two working days to respond. I shall be updating their responses here on the blog. Let the world know what they are up to.

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Anti Monopoly watchdog MRTPC issued notices to Airtel , Vodafone and Idea Cellular regarding the price increase on the same day! Here is the frigging legal flotsam if you are interested:

The DGIR said this was a Restrictive Trade Practices by the operators as it distorted the competition and recommended to take action against the three operators under section 2(O) read with 33 (1)(D) of the MRTP Act, 1969.

It’s hard to imagine that any action would come out of this. The legal battery of these companies would swing into action and perhaps settle out of court. They would get a mild rap and it would be business as usual.

In the whole scenario, it is the suffering customer who would keep his mouth shut and not rise up and demand that the prices be rolled back and that they get paid back in kind. Sheesh. I have never come across such a mass of people who choose to suffer in silence and let the operators get away with open loot.

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Nokia 6300,

This is my latest acquistion after considering a lot of other factors. The recent price cuts also fuelled the decision to buy one.

I have had an excellent review of this handset; my sibling was using this handset for the past 1 year and reported no loss of functionality with it. It has a brilliant colour screen which makes it readbale in full daylight.

I wouldn’t go in the technical specifications; what got me interested was that it comes with Opera Mini preloaded. Unfortunately, my current service provider, Vodafone, has one of the lousiest GPRS access with sky high rates for access. This makes it unviable in the present context.

It would be worthwhile to shift to Reliance GSM, as and when they launch and when the number portability kicks in. It doesn’t get better than this, isnt it? You get to retain your number and expect to look in for a better service.

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He has single handedly transformed Gujarat and propelled it to the path of prosperity. The pseudo secular mafia was at loss for words and the mainstream media started blaming the people of Gujarat for their choice! How preposterous can it get? Messrs Sardesais, Barkha Dutts, Roys et al were spearheading the “remove Modi” campaign. It only goes on to prove their ignorance of the fact, their shallow understanding of the polity and futility of thier trade. At best, they can wow a certain section of the drawing room chatterati over a glass of whisky.

Nevertheless, I am linking the main stub to the post that appeared in Offstumped; a good blog dealing with issues of national importance. Infact, one of the few topical blogs that I follow on a regular basis.

This write up was “motivated” by Modi’s speech in Chennai. You could watch the parts (1, 2, 3, 4, 5, 6); the last part clearly details the initiatives taken by Modi for spreading broadband in the rural areas. Thats the kind of commitment to governance that we need. For those who are not having “high speed” broadband, here is the link to what Modi said.

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Apart from maximising the revenues, GSM would help them to acquire more customers. I am sure that they would want to leverage the power of GSM and CDMA networks and introduce consolidated billing. For example, they could offer wireless internet on CDMA and voice calls on GSM; some kind of a switching mechanism could be developed.

Unless Anil Ambani wants to call it quits and screw up. Who knows?

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If Sunil Bharti Mittal is not shitting in his pants yet, he is the biggest moron in the industry. Reliance would be smart enough to upstage the existing players by slashing the costs ruthlessly. I am sure they would sweeten the deals with subsidised handsets or may even give them free initially. Imagine the multiplier effect it would have! They would make their money with locked in handsets and if I can see the situation right, they would go in for bottom of the pyramid where the real voumes lie. Unlike Airtel which has not been able to differentiate it’s offerings or establish it’s brand identity or the typical South Delhi crowd that ohhs aahh’s about the Vodafone screwed up pug. You get the drift.

Raja changed the rules of the game. Videocon (and notice the word “con”) too joined in the fray. Dhoot Sahib is the newest entrant to the millionaire club though would appeal to a typical pan chewing marwari unlike Bharti Mittal who gets himself invited to fancy conclaves. Dhoot too has the foresight to hit below the belt; even though he is an also ran in the electronics market, he has enough foresight to cash out his investment and make a neat pile. Interestingly, a company called as Swan Telecom has been allocated spectrum. I have heard (from my sources) that it is a front end for Reliance only.

In the game of shakers and movers, Airtel can look forward to monetise it’s investment in fixed line telephony. Even though there is a lot of brouhaha about the 3G licences on stake, it would not happen overnight. India is a volumes market and GPRS/EDGE is seriously a load of bull crap multiplied several times over. 3G handsets wouldn’t be affordable atleast for the next 5 years and crowing about Mbps wireless speeds makes no sense. Atleast to me. Unless we speak of Wifi networks in public places. Of course, being powered by fixed lines….

Raja has done a great deal of disservice to the nation by not auctioning off the spectrum. It’s difficult to quantify the exact money that has played in here. We need to know as to why cross over licence was given to the select few. Further, GSM companies have had to eat crow for their insistence on subscriber linked spectrum allocation and for too long they have been getting away with it. When TRAI declared that the subscriber’s number should be 2-3 times the existing number (and all kinds of Government agencies came into limelight to ascertain the spectrum issue), the companies had to sit back and huddle in silence.

The next move is being planned by smart ass lawyers who are going to make a killing in the next few weeks. The legal eagles would surely feast on this unholy carcass.

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Let’s look at this from a different perspective and why the entry of Reliance and Tatas would affect the existing subscriber base. The telephone number portability has been announced and the plan would be affected perhaps by next year. Reliance and Tatas would roll out their services pronto pronto since they already own much of the infrastructure in form of manpower and physical assets. The GSM operators have gagged together in their rag tag association (even though their unity is in doubt) and are in effect an effective oligopoly. The entry of new players upsets their apple cart and they would be forced to introduce newer services to make themselves relevant.

On the other hand, this claim could be contested by the CDMA lobby because they have not done anything extra ordinary with their services. For example, no one single operator has a single sec pulse billing which benefits the customer. Suppose you talk at a strech for 5.03 minutes. You end up loosing the extra 57 seconds that remain unused. These are the extra seconds that are charged for without any accountability.

It isnt that the fossilised babus are not aware of the situation on ground. They have chosen to stay shut because their telephone bills are paid for by the taxpayers money. In any case, most of them end up being telephone consultants just like ex TRAI head Pradeep Baijal has done.

Hence, to round it off, I must admit that unravelling the telecom mess is bit like understanding a woman’s mind. I am not an expert but prefer to see things the way they affect us.

As the year draws to a close, the confusion in the telecom regulations persists. The ordinary paying customer is at the recieving end. As usual.

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