Tag Archives: Idiots

India Telecom Operators: Shit List

TRAI

Image via Wikipedia

For long, I have felt the need to do a “consumer survey” which is motivated by real customers than the paid for shit stuff that most telecom operators crow about. It is impossible to capture data from the cross section of the user population and the retards who crowd on the forums would not be able to grasp the import of this exercise.

I realize the difficulties inherent in this exercise immediately. First and the foremost is lack of actual “complaint data”; TRAI does put up the figures online but there is a mechanism where these operators have to report back the action taken on the complaints. This is a good mechanism but I don’t see it enforced or whatever TRAI does, they are clueless idiots to make this data work for a better policy formulation.

Ditto for the existing delivery of the complaint mechanism. An aggrieved customer calls the operator in call center, is given a complaint number (not always) and no time frame for the resolution. I am presuming that their workflow is designed for the said purpose. Like any corporate organization working on “cost savings”, this is possibly “outsourced”. A smart team utilizes “dumb terminals” clogging up the bandwidth for most of “executives”. All the while, these brainless sods make the customers wait even more utilizing the spectrum.

This is a “presumption” but this workflow is bound to keep the customers “unhappy”. Billing and metering issues are definitely top of the list; unfortunately, even these thorny issues are not resolved in their entirety.

What needs to be done? Actually, this could easily be a dissertation exercise, capture and visualize the data and present a solid case report to the telecom companies. However, the implementation needs money and I am unlikely to see any movement on that count.

I could help with some possible criteria; reach me on the email (under “contact”).

One more thing. Reliance, Aircel and Airtel easily top the shit list.

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2G scam, Lokpal Bill and madness

Lokpal Bill has gathered dust for over past 8-9 lok sabha sessions. The basic premise is that there ought to be an accountability in the system as an ombudsman to overlook any complaints. The past three months have been stormy for some because the biggies have been caught in the vortex of corruption. However, there is much more than this that meets the eye.

I usually refrain from making any political posts here because this is not the right platform. However, I do assume that readers have some basic iota of knowledge about polity and make genuine efforts to seek out information. Admittedly, the blog roll has been trimmed down over the past few months but is an enough indication to seek news from alternative sources. Hence, I also rely heavily on different opinions to balance out the events as they unfold or else the media, in cahoots with the powers, is able to pull wool over the eyes.

As I have mentioned earlier, one of the major limitations of blogs is it’s discovery of content. Unless, it is spread far and wide, it would remain hidden. A vast legion and an army of morons descends on Twitter and Facebook which makes an engaging discussion, nearly impossible. I do miss the earlier interaction with like minded folks on the forums but right now it is swamped with idiots; the same ones who shouldn’t have populated the earth in the first place.

Nevertheless, first the 2G scam. It was actually “unleashed” by Congress as a careful calculated move to deflect attention from Commonwealth Games fiasco and overt attention from Gandhis who have actually benefitted from the windfall. It is not possible to point in the exact figure but we can be assured that it is a tidy sum stashed away in havens and far from the public scrutiny. Another calculated move was to discredit the ruling DMK regime and force them on the backfoot for poll understandings and fine tune CBI to extract maximum political mileage. When it was clear that this has not ensured the required “effect” i.e. people rising in revolt, Raja was held and packed away to Tihar Jail.

Although, it sounds like a conspiracy theory, any political observer worth his/her salt would not deny the way events unfolded. In a place like Tamil Nadu, where Congress by itself would not have been able to make any dent (given it’s near absence and lack of charisma in Southern States), DMK is still the best bet. So after wresting the key seat sharing agreement, DMK and Congress are still in the alliance and would face the electorate together. It’s surprising, that despite the “North Indian’s face” in North, it is aligning itself with a party that has steadfastly kept “anti north indian” stance. In short, regional chauvinism reigns surpreme and no one questions them.

This was later followed by a stalled parliament with a constitution of a PAC and a JPC; statuatory bodies under Parliament of India which is oddly making some news off and on and was agreed to after supposedly considerable lobbying efforts by the opposition. It’s wisdom may well be questioned; as far as I am aware of, it is a fact finding mission but does not prosecute. This again has ensured that public attention is deflected away from the massive commonwealth games fiasco; there is no iota of doubt that Kalmadi and his team are mere fronts for people in power to siphon off public money.

Now comes the “lokpal bill” and the balding gandhian asshole called as Hazare. The timing of his plank as “anti-corruption” is a huge suspect. But first, a reality check on the lokpal bill or what has been offered to the Government:

Jan Lokpal Bill is open ended and confers unlimited powers. So it goes without saying that selecting the Lok Pal Members is the single most important task.  There are no checks and balances at all in the bill that would make it idiot member proof.   In other words, if the mainstream institutions have been compromised, there is NOTHING in the bill that would prevent the Lokpal from being compromised too.  It gets worse because of two reasons.

  1. The mainstream institutions (CVC, CBI, CAG, etc) can be turned around by people power every 5 years. That it doesnt seem to happen is due to there not being enough free agent voters in the system.  We can hope for a 20-25% increase in free agent voters which will straighten these institutions in short time.
  2. A compromised Lokpal will wreak havoc and lay to waste the other institutions. There is no chance of getting them voted out.

The timing is circumspect.

Sandhya Jain hits the nail right on the head: (emphasis mine throughout).

Anna Hazare’s so-called fast-unto-death is questionable for its anti-democratic disdain for elected government and people’s representatives. The timing is equally suspect – right after the adjournment of Parliament after passing the Union Budget. It may be recalled that Prime Minister Manmohan Singh was forced to gift Rs. 40,000/- crores to the leaky MREGA project favoured by Congress president Sonia Gandhi and her unelected friends in the National Advisory Council; his attempts to curtail this hole in the exchequer enraged her.

As if on cue, Hazare, NAC cronies, Rockefeller Foundation-funded Magsaysay Award winners, and other usual suspects, ganged up against the besieged prime minister…..If laws are to be adopted and enacted in this manner, do we need either government or Parliament?

My point is that he is instigating the middle class intelligentsia that comes to hear him at Jantar Mantar – and neither he nor any of his allies is a grassroots mass leader ……..he moots an unelected oligarchy. This does not bode well for the nation or the society.

Sandhya Jain goes on to write:
…..the idea that Magsaysay Award-winning Indians should figure in the Lokpal selection panel. This stinks of an American hand….. we shall never know what kind of private networking could take place in government and bureaucracy via its favoured persons, to further Rockefeller interests.

India’s high profile elites derive status from the international NGO cocktail circuit. Their insatiable quest for funds and glory makes them adopt ideas and concepts without examining their validity in an Indian context. As they are very conscious of their elite status, they have unacceptable contempt for the people and their elected representatives.

We cannot endorse these non-accountable and glittering Western satellites.

Compare and contrast with what Times of India’s Shalini Singh has to write about it.

Although she rallies against the CBI for filing improper chargesheet, she praises Hazare for his stand.

The CBI’s latest chargesheet in the 2G scam investigation…… Timid and short on detail,it serves more as a lesson for students of law and police academies on how not to make a chargesheet.

…..clean chit to the Prime Minister (4 pages), the attorney general (2 pages) and the Tatas (7 pages).

The 60-page final report does not have a single line to prove corruption nor does it even remotely mention the evidence….

Shalini writes further:

…. it is not keen on fulfilling its own mandate of a statutory investigating agency, the CBI has assumed the role of an auditor instead. This is an important move, which helps create a mid-point of Rs 30,984.55 crore between the CAG’s Rs 1.76 lakh crore revenue loss figure, which is accurately based on TRAI recommendations equating 2G spectrum with 3G spectrum, and telecom minister Kapil Sibal’s irreverent and indeed outright frivolous “zero loss” premise.

Anna Hazare’s agitation is timely, appropriate and critical. The CBI making a joke of the 2G scam investigation despite the Supreme Court’s best efforts shows how desperately India needs anti-corruption laws and institutions like the Lokpal to bring in the changes that Hazare and others in civil society seek.

I haven’t seen the chargesheet (and neither I am a legal expert in these matters) so it’s hard to express solidiarity with Shalini’s assertions. It is also pertinent to note that she has been writing about the 2G scam over the period of time, so it needs to be taken with a pinch of salt. I don’t want to write anything else about TOI because they have a history of suing independent bloggers and I don’t want a lame dick dingbat to send me a legal notice.

Jokes apart, the present course of events is muddy. No one can claim authority but everything is weighed and calculated to make matters worse for spirited and ordinary citizens. It is difficult to separate the chaff from the grain and interestingly, some of the mainstream publications in English Language Media have been critical of this balding asshole. However, its not really surprsing because the ELM (English Language Media); specifically the newspapers tend to toe the press releases issued by the Government of India.

With these limitations (of the blogging platform) and the din of thousands of idiots collectively crowing as representative of the civil society, it’s impossible to break through the logjam. Still, I seriously hope that sane people in this country get enough ejection velocity to get out of this nation for good because we have turned into a banana republic. It’s bad enough. Really.

Mobile Access : Tablets and ecosystem

A Picture of a eBook

Image via Wikipedia

Which is better? iPad 2 or Kindle?

It’s hard to decide on the specifications and my only interest to put up the post here is to mark a shift in the way Internet is being accessed in other countries. US remains a competitive market; partly because the mechanisms of delivery exist there. In India, people expect it for “free”. This is also one reason why I strongly oppose the “limited broadband” because that would affect the way users interact with the medium. However, rest assured that market is not mature enough for the numbers; there is no strong “demand” to question the pathetic supplies as yet and voice calls dominate the Indian market overwhelmingly.

Register has an interesting write up on upcoming Kindle. I remain deeply opposed to concept of “Ecosystem” which tends to track the users over a period of time to target advertising. There are credible alternatives in Open Source and in recent times, there is a huge surge of developer interest in polishing the user interface. ( FYI, everything on my system is Open Source alone barring a few proprietary codecs and Flash- I am still waiting for HTML 5 to mature so that I ditch it for good).

Kindle and iPad are ugly vestiges of ecosystem (as I mentioned above) which hardly merit attention. I think it was Amazon that has pioneered the use of a recommendation engine to it’s visitors. Apple tracks its payments through it’s iTunes interface keeping a lion’s share of the revenues. The content creators have nothing else but to gnash their teeth because iPad owners (and I would say a huge bunch of idiots and suckers) are most likely to loosen their purse strings for paying up the cash.

Hence it becomes imperative to check out what the linked article has to say.

It is not clear why Apple has delayed enforcing the rule – clearly designed to protect its own revenues, but also its position as the primary point of contact for the user’s mobile activity – until 30 June, since it already barred the Sony Reader app from its App Store last month on the basis of the same terms and conditions….Currently, its Kindle for iOS ereader app handles all ebook sales through Amazon’s own Kindle web store, with the revenue divided only between Amazon and the publishers. The more successful Apple’s tablets and apps are, the more difficult it will be for Amazon to walk away from its iOS platform – but it could whip up a dangerous level of consumer, developer and even regulatory opposition to the iPhone maker (though, as the proud owner of a closed ecosystem itself, it would need to tread carefully).

How do they monetise their platforms:

Amazon is rumoured to be planning a scheme where it will give away free Kindle ereaders, for instance, to customers who commit to certain levels of ebook purchasing, newspaper subscriptions or the Amazon Prime service. And of course, Amazon has an established retail platform and experience that commands high levels of awareness and trust, unlike the other tablet makers. It could enhance this with its own tablet because it could take its own 30 per cent cut of in-app purchases.

How is this going to affect the netbook sales:

For every 10 tablets sold, five netbook or notebook sales will be lost in developed markets, it estimates, limiting notebook growth to 8 per cent year-on-year in 2011, and pushing netbooks into a decline of 13 per cent, to 34 million units. Many areas – especially the US, western Europe, China and Indonesia – will suffer from overstocked retail channels for mobile PCs, although the iPad’s impact on emerging markets will remain minimal.

This is going to be a hard pill to swallow though I am sure that the manufacturers have built in supply chain efficiencies and they could foresee such an event. If I had piles of cash, I would enable Linux on all the netbooks and sell them at subsidised prices or give them away for free with a bundled service. Though this unlikely to happen but if anyone from the telecom industry is reading this, this is your last chance to popularize the 3G offering. Get into hardware sales, bundle it with 3G, work out the costs of supplying it to remote areas and you have assured locked in customers for say, 3 years. The specifics could be worked out but a mobile netbook with open source applications is a great “killer option”. If you choose to support Microsoft Tax (like you as assholes are capable of), this would be unviable in the long run and MS wants Windows 7 or whatever number of their crappy operating system you can imagine to run on the “tablets”. I mean who wants to deal with such demented idiots anyway?

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