I usually refrain from making any political posts here because this is not the right platform. However, I do assume that readers have some basic iota of knowledge about polity and make genuine efforts to seek out information. Admittedly, the blog roll has been trimmed down over the past few months but is an enough indication to seek news from alternative sources. Hence, I also rely heavily on different opinions to balance out the events as they unfold or else the media, in cahoots with the powers, is able to pull wool over the eyes.

As I have mentioned earlier, one of the major limitations of blogs is it’s discovery of content. Unless, it is spread far and wide, it would remain hidden. A vast legion and an army of morons descends on Twitter and Facebook which makes an engaging discussion, nearly impossible. I do miss the earlier interaction with like minded folks on the forums but right now it is swamped with idiots; the same ones who shouldn’t have populated the earth in the first place.

Nevertheless, first the 2G scam. It was actually “unleashed” by Congress as a careful calculated move to deflect attention from Commonwealth Games fiasco and overt attention from Gandhis who have actually benefitted from the windfall. It is not possible to point in the exact figure but we can be assured that it is a tidy sum stashed away in havens and far from the public scrutiny. Another calculated move was to discredit the ruling DMK regime and force them on the backfoot for poll understandings and fine tune CBI to extract maximum political mileage. When it was clear that this has not ensured the required “effect” i.e. people rising in revolt, Raja was held and packed away to Tihar Jail.

Although, it sounds like a conspiracy theory, any political observer worth his/her salt would not deny the way events unfolded. In a place like Tamil Nadu, where Congress by itself would not have been able to make any dent (given it’s near absence and lack of charisma in Southern States), DMK is still the best bet. So after wresting the key seat sharing agreement, DMK and Congress are still in the alliance and would face the electorate together. It’s surprising, that despite the “North Indian’s face” in North, it is aligning itself with a party that has steadfastly kept “anti north indian” stance. In short, regional chauvinism reigns surpreme and no one questions them.

This was later followed by a stalled parliament with a constitution of a PAC and a JPC; statuatory bodies under Parliament of India which is oddly making some news off and on and was agreed to after supposedly considerable lobbying efforts by the opposition. It’s wisdom may well be questioned; as far as I am aware of, it is a fact finding mission but does not prosecute. This again has ensured that public attention is deflected away from the massive commonwealth games fiasco; there is no iota of doubt that Kalmadi and his team are mere fronts for people in power to siphon off public money.

Now comes the “lokpal bill” and the balding gandhian asshole called as Hazare. The timing of his plank as “anti-corruption” is a huge suspect. But first, a reality check on the lokpal bill or what has been offered to the Government:

Jan Lokpal Bill is open ended and confers unlimited powers. So it goes without saying that selecting the Lok Pal Members is the single most important task.  There are no checks and balances at all in the bill that would make it idiot member proof.   In other words, if the mainstream institutions have been compromised, there is NOTHING in the bill that would prevent the Lokpal from being compromised too.  It gets worse because of two reasons.

1. The mainstream institutions (CVC, CBI, CAG, etc) can be turned around by people power every 5 years. That it doesnt seem to happen is due to there not being enough free agent voters in the system.  We can hope for a 20-25% increase in free agent voters which will straighten these institutions in short time.
2. A compromised Lokpal will wreak havoc and lay to waste the other institutions. There is no chance of getting them voted out.

The timing is circumspect.

Sandhya Jain hits the nail right on the head: (emphasis mine throughout).

Anna Hazare’s so-called fast-unto-death is questionable for its anti-democratic disdain for elected government and people’s representatives. The timing is equally suspect – right after the adjournment of Parliament after passing the Union Budget. It may be recalled that Prime Minister Manmohan Singh was forced to gift Rs. 40,000/- crores to the leaky MREGA project favoured by Congress president Sonia Gandhi and her unelected friends in the National Advisory Council; his attempts to curtail this hole in the exchequer enraged her.

As if on cue, Hazare, NAC cronies, Rockefeller Foundation-funded Magsaysay Award winners, and other usual suspects, ganged up against the besieged prime minister…..If laws are to be adopted and enacted in this manner, do we need either government or Parliament?

My point is that he is instigating the middle class intelligentsia that comes to hear him at Jantar Mantar – and neither he nor any of his allies is a grassroots mass leader ……..he moots an unelected oligarchy. This does not bode well for the nation or the society.

Sandhya Jain goes on to write:
…..the idea that Magsaysay Award-winning Indians should figure in the Lokpal selection panel. This stinks of an American hand….. we shall never know what kind of private networking could take place in government and bureaucracy via its favoured persons, to further Rockefeller interests.

India’s high profile elites derive status from the international NGO cocktail circuit. Their insatiable quest for funds and glory makes them adopt ideas and concepts without examining their validity in an Indian context. As they are very conscious of their elite status, they have unacceptable contempt for the people and their elected representatives.

We cannot endorse these non-accountable and glittering Western satellites.

Compare and contrast with what Times of India’s Shalini Singh has to write about it.

Although she rallies against the CBI for filing improper chargesheet, she praises Hazare for his stand.

The CBI’s latest chargesheet in the 2G scam investigation…… Timid and short on detail,it serves more as a lesson for students of law and police academies on how not to make a chargesheet.

…..clean chit to the Prime Minister (4 pages), the attorney general (2 pages) and the Tatas (7 pages).

The 60-page final report does not have a single line to prove corruption nor does it even remotely mention the evidence….

Shalini writes further:

…. it is not keen on fulfilling its own mandate of a statutory investigating agency, the CBI has assumed the role of an auditor instead. This is an important move, which helps create a mid-point of Rs 30,984.55 crore between the CAG’s Rs 1.76 lakh crore revenue loss figure, which is accurately based on TRAI recommendations equating 2G spectrum with 3G spectrum, and telecom minister Kapil Sibal’s irreverent and indeed outright frivolous “zero loss” premise.

Anna Hazare’s agitation is timely, appropriate and critical. The CBI making a joke of the 2G scam investigation despite the Supreme Court’s best efforts shows how desperately India needs anti-corruption laws and institutions like the Lokpal to bring in the changes that Hazare and others in civil society seek.

I haven’t seen the chargesheet (and neither I am a legal expert in these matters) so it’s hard to express solidiarity with Shalini’s assertions. It is also pertinent to note that she has been writing about the 2G scam over the period of time, so it needs to be taken with a pinch of salt. I don’t want to write anything else about TOI because they have a history of suing independent bloggers and I don’t want a lame dick dingbat to send me a legal notice.

Jokes apart, the present course of events is muddy. No one can claim authority but everything is weighed and calculated to make matters worse for spirited and ordinary citizens. It is difficult to separate the chaff from the grain and interestingly, some of the mainstream publications in English Language Media have been critical of this balding asshole. However, its not really surprsing because the ELM (English Language Media); specifically the newspapers tend to toe the press releases issued by the Government of India.

With these limitations (of the blogging platform) and the din of thousands of idiots collectively crowing as representative of the civil society, it’s impossible to break through the logjam. Still, I seriously hope that sane people in this country get enough ejection velocity to get out of this nation for good because we have turned into a banana republic. It’s bad enough. Really.

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Over the past few years, they entered into Telecom; bought over VSNL for their broadband and international telephony needs, misread the market, entered into CDMA and then forked into GSM with two competing brands- Virgin Mobile and Tata DoCoMo. While Virgin Mobile had it’s CDMA avatar (now in GSM), Docomo is spearheading it’s 3G foray.

In all the hoopla, it has carved a niche for itself by being an idiot and super idiot at the same time. There is no parallel in the world (not to my knowledge) where a same company would fight for the same customer pool. Leave aside it’s mobile business (which is opaque as far as the revenues are concerned), it’s broadband strategy is in tatters.

Hence when Forbes India came up with the cover story on Tata’s Telecom strategy, I was eagerly awaiting the web version because this crap is not worth the paper it is printed on (and hence not worth the money spent on this tattered crap rag). I was proved right when the “journalist” in question hammed on the same issue time and again; perhaps without even realizing that one needs to have an in-depth understanding of the sector. The title says a lot about the “telecom strategy” but sadly these morons on Forbes have restricted themselves to “mobile segment” alone.

I refuse to account for the sector changes or even track the people involved in decision making. This is not my specialty or my interest. My only interest is to get a better deal as a customer; see it through the prism of my own understanding and spout out my “wisdom”.

The whole article talks about the sectoral changes due to Mobile Number Portability or Spectrum charges being traded in “business publications” elsewhere. It does not make even one fucking cursory mention about it’s strategy elsewhere; where it has met it’s waterloo and has been drubbed by customers square- Broadband.

I don’t understand; really don’t understand as to why these idiots cant scale up the platform. They have DTH; they make tonnes in carriage fees (as per the media reports) and burning huge amount of cash in customer acquisition. A proper broadband access (and a portal) with content cross ported from DTH (if you take care of the license issues- what the fuck is their army of lawyers doing?) and you have a sure fire recipe for success.

Of course, this has to come with a balance of right targets and marketing. Last mile access alone is a major issue but not for the class B and class C cities and towns where they could have become the default broadband service providers. But because it needs funds, long term vision and skill of execution, Tatas are found wanting.

Forbes India disappoints me. Not that I had expected a stellar reporting from them but at least SOME bloody semblance of balance in the story. It only points towards the idea bankruptcy, lack of sectoral understanding and oodles of stupidity.

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It could also be argued that it doesn’t apply to us but I’d argue that US and India are part of the same league as far as the issues are concerned. There is only a bit of difference; FCC is more responsive to criticism and at least is seen to “ACT”. Our dear regulator TRAI fails to even acknowledge the emails and act on rational decisions.

Any way, here’s what the rational arguments have to say about it: (emphasis mine)

“The average U.S. household has to pay an exorbitant amount of money for an Internet connection that the rest of the industrial world would find mediocre….The consequences are far worse than having to wait a few extra seconds for a movie to load. Because broadband connections are the railroads of the 21st century—essential infrastructure required to transmit products (these days, in the form of information) from seller to buyer—our creaky Internet makes it harder for U.S. entrepreneurs to compete in global markets>.”

The editorial goes on to say:

The same is not true in Japan, Britain and the rest of the rich world….You can choose from multiple companies, each of which has to compete on price and service. The only exceptions to this policy in the whole of the 32-nation Organization for Economic Co-operation and Development are the U.S., Mexico and the Slovak Republic, although the Slovaks have recently begun to open up their lines.

The slow speeds not only hurt our competitiveness but in the long run lowers the GDP as well. The biggest issue here is to “re-define” the speeds to ATLEAST 2mbps as the “minimum standard”. However, I see a potential rebellion from the cohorts of Tatas, Reliance and the crap companies like Beam/Shyam/Sify etc who provide the proverbial last mile link to the premises.

It is next to impossible to get to admit it but once the consumer awareness comes perhaps then we might see such editorials in our mainstream press too.

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While the Tata-Corus deal was over Rs 36,000 crore, they could have acquired the Government of Karnataka for just Rs 2,825 crore by buying 113 MLAs. Another Rs 1,000 crore might have had to be doled out to mid-term dissidents and other contingency expenses. For such investment, the returns from bribes are fabulous. Even Warren Buffet cannot match it.

This is mere change for a major group like Tata’s. Imagine the clout that these companies have at the national level, their ability to influence major policy decisions and ride roughshod over the customer’s interests.

For example, here is a news from the past when Tatas took over VSNL in 2002 during the time when BJP was in power and it was on a disinvestment spree.

The Tatas today took charge of the Videsh Sanchar Nigam Limited (VSNL) after signing shareholders’ agreement with the Union Government for acquisition of 25 per cent stake in the telecom major for Rs. 1,439 crores.

Adjusting for inflation, it would be much more than the figures suggest but I wonder how much “speed money” was given and whether it was the right thing to do. It had acquired it’s long distance telephony which at that time was very lucrative.

The total valuation of Tata Indicom as a brand is expected to be in “billions”. This is not counting it’s lucrative tower business.

The company’s GSM services were launched after NTT DoCoMo picked up 26% in the company. The Japanese telecom major, which prides itself in its third generation (3G) offerings, spent $2.7 billion on its first investment in Tata Teleservices, valuing it at just under $11 billion.

One could argue against such fancy valuations but there is no “benchmark” for such a valuation. Rajesh Jain has interesting take on corruption (1,2,3,4,5).

It’s not that the powers that be are not aware of the prevailing situation on ground. It’s easier to keep it this way because a populace kept “busy with basic issues of life like a proper dwelling, electricity, food and infrastructure” would hardly have any time to think about issues like ‘broadband’. Ask the person on street and the familiar reaction would perhaps be,”WTF”.

Hence many times I think that our pretensions about “knowledge based economy” may all be crap and flotsam. The basic issues lie much deeper and as Atanu Dey rightly points out that the basic impediment to our progress may well be the Indian Government itself. It doesn’t matter to anyone though because as we fucking multiply to billion plus, there is always someone laughing behind our backs making a killing of millions.

To round it up, it is pure money power that allows these companies to roughshod it over us. They know that regulations cannot be enforced, the justice system inordinately slow and right to information act does not apply to private organizations (though I can argue against it). At the same time, not being transparent is the biggest asset available to them.

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The best way out, in my opinion, is to form a NGO. Key advantages in my opinion, are:

1) Focused efforts.

2) Access to funds.

3) Some toe hold to lobby.

4) Most of the western organizations like EFF (please Google for it) are very keen to promote “Open Access”.

5) A platform for bringing about a policy change.

These are are idealized goals and currently with the limits on my time, I am unable to pursue this matter. Of course, with a “united front”, anything that is done, either survey or interaction with the media, it is done with a single voice; rather than a disparate group of people speaking about it in different tangents. Media contacts matter but having an open web presence is also very important.

It all needs serious investment- buying up a domain name, registering the NGO, lawyers for legal opinion, pursuing this matter to a logical conclusion, chasing the funds, making pitches and marketing and then the most important thing- lobbying.

I am not a fan of the existing NGO’s because in my opinion, they are sold off to the highest bidder and the have covert or overt agendas. However, this is just a thought and I am floating this idea because I feel that you can carry this off.

I don’t foresee a role in such a venture for myself because my long term interests don’t align with the final outcome. My interests are primarily in Brain Tumors and getting in to molecular research than fighting the idiots for Broadband access. At present, I am not happy with the “speeds” or the “ping times” but I have realized that it’s difficult (if not impossible) to shake the entrenched lobbies. Be it Tatas or Birlas or whatever fancy name these corporates have. I can only suggest and contribute bit of my time, if some sort of a venture does take off the ground.

At some point in time, I was heavily in to Open Access where in all the locked knowledge ought to be in public domain and accessible by high speed broadband networks. This got me interested to delve deeper in the present rut and culmination of the efforts to blog about the mess. Blogs have a sorely limited access and worse still, most of people don’t realize how important it is to have a free knowledge based economy because everything is interlinked.

I don’t find the same level of enthusiasm and need to “bring about a change” on the forums. Most of the times, it has brain dead morons who would just whine about the whole issue. It needs hard work to go out, meet people and bring about a “policy change”.

Who gives a damn anyway?

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I am happy with Airtel providing me with an excellent DSL at my premises. However, in my opinion, I am paying a “heavy price” for 1 Mbps unlimited connectivity.

I am filing a RTI application with TRAI to know as to how the price has been ‘fixed” and whether it has the mandate from the regulator. It would take some time for “action” but in the meantime, I would continue to write about the “experience”.

I don’t endorse any of Tatas’ products personally but I guess, I need to be fair in my coverage. It’s very difficult to get a uniform view about the products because of various experiences with the companies and their products; given the fact that most of the customer surveys are funded by the companies themselves.

Over the Shyam’s blog for the low down on Tata Wimax.

Cheers!!

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Dear Ms Sangeeta,

Thanks for not “influencing” my thoughts.

I understand that you work for the company that is part of the established oligopoly. I do accept your offer to show me a “demo” which in the real world conditions has no relevance per se.

A one time “burst” of speed or “lightening” fast downloads has no meaning unless your product throws up a consistent performance in real time. I should be aware of the customer service as well as the time taken for any complaint resolution. You should back it up with a responsive team to address the billing issues that may arise during the course of usage.

I find no indication that your Photon Plus would work on my Ubuntu Desktop since I don’t use Windows platform. Even if I have to get a demo, I have no clue whether it would work or not. Your company doesn’t bother to address the Linux users and I couldn’t find any information about the drivers that might be needed to “dial” in your network.

The average user has experienced speeds ranging from 3-70 kbps which is slower than a dial up. While this may depend on “various factors”, I don’t have reason to contest this claim. Reason is that it’s easier for you to claim the “network conditions” and if any one is signing up for the contract, then he/she is at your mercy.

The pre sales is usually very strong with a huge amount of advertisements and tall claims. The after sales, usually, drops to zilch. Nada. There is a resounding and deafening silence.

Interestingly, you chose to leave a comment; you should have emailed me your concern. But then, on a public forum, your company becomes the object of ridicule.

Last but not the least. What is the meaning of “fair usage policy” for “unlimited downloads”. Where the F*** has it come from? What is the meaning of unlimited downloads? If your company is charging a customer for the same, it is at the customers discretion to use the way he/she deems fit. If you feel that your network is liable to be “abused”, why not stick on to metered net access alone?

It is the “considered” decision of almost all the ISP’s to stick on to “fair usage” policies which flies in the face of fair access. Tomorrow, you would be happy to police the Internet to snoop on the websites a customer wishes, all in the name of state security! What gives you the moral right?

The spectrum is public property and you are just adding value to it. You don’t effectively own the spectrum in the sense that till the time your licensce expires, you are most welcome to make profits resulting thereof.

You too are most welcome to your opinion, hence.

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I do fail to understand as to how the wireless would address the “broadband” issues for this country. I am not sure about the latency periods or the ping times and whether or not adding more subscribers would strech this service. But keeping high initial costs means that the early bunch of adopters would be subsidising for the people signing up later.

I find this idea stupid, so as to say, because the morons are trying to cash on in the desperation of the early few in order to milk their set up costs. But, as I understand, the incremental cost of setting up new infrastructure would be minimal in case they have to “re-jig” their existing towers. Plus, these companies should be able to get the brand new equipment over comfortable cost without adding much to the overheads by long term negotiations.

I wouldn’t be surprised if the useless Chinese crap gets a back door entry in the country.

Tatas are not known for their exemplary workmanship nor customer care. I feel that it is the “mill mentality” which pervades; their steel plant would get customers anyway. It is the take it or leave it attitude that pervades and till the time they are hauled over the coals by squeezing their balls black and blue, I doubt whether anyone would be constrained to deliver.

They make the worst Indian cars and trucks; Tata tea addresses majorly the lower end of the market with their “pataka chai” and Tata Indicom needed Virgin mobile because their claims have been deflowered by the prevailing situation. I don’t trust their claims verbatim because there is nothing in black and white in their account books or independent verification for their tall claims about the network superiority.

Photon plus remains another empty promise with awkward tariff plans. Beware, as usual!

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Hence, they have bandied together to implement their “fair usage policy”.

Surprisingly and happily, it has found a mention in the mainstream media. Mint has taken up the cudgels on behalf of the existing customers and I truly laud their efforts.

There is no other way except to show a middle finger to the likes of Tatas (are they not always on the wrong end of the stick?), Airtel boffins (why are you screwing up a fantastic service) and Sify (the original buggers who have bastardised the broadband access in India). There are other smaller players who source their bandwidth (in effect work as re-sellers) and would be glad to limit the access accordingly.

Surprisingly, Internet and Mobile Association of India ( a bealagured body that is a rag tag association of the service providers) has spoken out against it’s members. It’s president (or whoever the self proclaimed titular head) has gone on record to say,

“If the service is provided under ‘broadband’ to the customers when they signed in, it cannot be reduced to 128 (kbps) since the government of India definition of broadband is minimum 256 (kbps). This is a violation of government policy as well as short-changing customers if they had signed in for a broadband service.”

Violation of government policy? Really? Which one dude?

For all practical purposes, I request the readers to sign up the petition to protest against the restrictive access. It can be found here.

We are already having a pathetic state of affairs. The frigging morons expect the users to broadband to check email alone. Thats the state of majority of the users.

Who has given them the right to limit our access? Beats me.

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First, the contentious number portability system is going to be launched initially in the four metros. I can bet that this would come into play only after Reliance launches it’s GSM service. For very obvious reasons because it would be betting big on the churn specially from the lower end of the market. It has already placed orders for “millions of handsets” and is looking forward to flood Indian market with “choice”. Expect some rude shocks for the incumbents.

The exact mechanism isn’t clear but there is going to be a big mess initially. I am sure that the operators would want to put across punitive “termination charges”, get host of clearances etc etc before you can heave a sigh of relief from it’s evil clutches. Yet, there is no differentiator between the Shylocks and the Satans in the market because at end of the day, they are all part of the same shit hole. Expect some high voltage drama here.

Second, the 3G licenses would be issued. There is no final word as to how this is going to be achieved; we are waiting for the Minister to feed fat on more money. By the way, Pioneer has a damning expose on their wrong doings over the past one year. (Link Source) Unless,Mr Minister is fed fat in his Swiss Bank account (Indian banking system sucks) we are not going to see anything move in this direction.

Mobile value added services is not going to add anything extra unless operators offer free porn. Imagine, free streaming porn without any restriction and daily MMS scandals! Since, Indians are loath to accept anything that comes out in the open, they could start streaming this for select few, obviously for a higher remuneration. I wonder why no one has thought about it. Callback ringtones are a passe’. So, not much of an action there too.

Mobile Virtual Network Operators would perhaps be legalised under immense pressure from the business house of Tatas. They are very keen to expand their “brand”; I have not seen any major advertising campaign from Virgin Mobile in recent times. They are spiked and spooked and relegated to some corner uncared for. How would that really matter? Does having more operators actually make sense? I believe that one size fits all strategy is not feasible. There are scores of people who would be happy to make unlimited outgoing calls for a fixed sum. Some people like to call telemarketing companies for pranks. Some people like to call fixed “hotline numbers” which offer “anonymity” without realising that the calls are routed within India alone. Some people like SMS alone. I feel that there would be companies to cater to such sections of deviants alone unless someone wants to prove me wrong.

So basically, we are left with no real action. 3G and number portability would be launched when Reliance announces it’s intention to start it’s GSM services. 3G licenses would be auctioned when Mantri ji has a green signal from his swiss banker. MVNO is an old tune from equally old flute; after virgin’s debacle no one wants to burn their backsides.

Where does the landline fit it? What of the frigging e governance issues? What of the “e learning”? Sheesh. Such lofty ideals would be done to waste? Who has the time to bother about such issues?

Although, I do see some reduction in the price when the price of international bandwidth crashes; the demand from the cyber coolies reduces as a result of economic downturn and telecom operators would be forced to deploy their “excessive bandwidth” for residential purposes. We might see the death of dial up; unless BSNL wants to keep it on a life support system. Since, they are only ones on the national scene offering it for free! Morons.

Happy 2009!

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The size of the deal is pegged at $1.5 billion (about Rs 6,700 crore), translating into a $6-billion (Rs 26,000 crore) valuation for the company that runs networks across the country and is planning to expand into GSM mobile services in the near future. Tata Teleservices is a loss-making company. Between 2005 and 2007, its cumulative losses stood at Rs 5,604 crore

This India story has been done to death many a times. There is no real addition of the 8-9 million customers per month. It is simply not possible. Most of the metros have choked and jammed. It is saturated. In order to expand into tier B and tier C cities, telcos need funds and assured returns. For all practical purposes, I dont forsee the market “hot and happening”; although the 3G services would assure monetised returns and would ride on the value added services.

It is no secret that Tatas claim their superiority of services based on some abstract benchmarks. There are people who would swear to God not to ever think of Tatas as their service provider. Frankly, TRAI has been unable to implement its own customer friendly norms; trying to get anything out of the useless idiots manning the customer service is a herculean task in itself.

Tata is a weathered story. They have lost it and the writing on the wall is as clear as the sunlight illuminating the dark dungeons of their minds. Telecom is a failed venture and they ought to accept defeat and ship out of business.

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Here in the grand strategy of Anil Ambani unfolds. He got the ad labs, poured in money in content creation and would make a huge moolah out of “exclusive” deals with media players. The value added services is a growing market and there is a HUGE space for exclusive content; I was surprised to know that there is a seperate channel for gardening; Tata has one for home tuitions. Although, it cannot replace the classrooms but then parents are keen for any degree of experimentation.

Coming back to IPTV. Does anyone of you readers think that this could make any degree of impact on the viewership? I feel that most of the people mistrust the landline outages (which are so frequent) unless there is a fibre to home coming to their homes with simple instructions to operate the set top box. The present hardware is designed to confuse the first time users; somewhere it ought to ring the bell to make it as simple as possible.

I would reserve my comments on the two competing platforms till the market matures up. Reliance is lying down low with it’s broadband offering. I am still wondering as to what has been the issue at their end. Why are they delaying the commercial launch? There are any number of ideas floating around and if they claim to be India’s number one network as far as the coverage is concerned, they ought to focus on their cherries. Or else, it would die a virgin.

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I am opposed to the deal because it means that the telecom companies are entering the country via “brand tie ups”. What avoids AT&T or for that matter any other company buying undisclosed stock and shares and entering in the country in the name of brand building?

I have never liked the limeys and been always fearful of their intentions. This is reverse colonisation in the garb of globalisation. Instead of hailing this as the next big thing in Telecom industry, Tatas ought to be ashamed to have sold their “assets” for a fistful of pounds.

Virgin sucks. Their PR disasters are well known. They have not been able to issue a denial nor actively court the media. It wouldn’t be out of place to mention that unless they actively engage the bloggers (who are potential customers), they wouldn’t get their dues. Further, most of the Gen X generation would probably search Internet before they settle in for this service.

A company that cannot clarify it’s intentions before the launch cannot be relied on providing decent after sales service.

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It has been a fiasco. Tatas feel that they can roughshod over the existing laws and garner a share of suckers who feel that it’s cool to get paid for incoming calls. Bah! How naive can people get? I believe, that one has to pay something upfront to “activate this service”. In any case, this is only product differential they have in an increasingly crowded market. With the eminent launch of newer services, this segment of consumers would surely weigh in gimmicks like these to purchase.

Their offer of handsets sucks. Although, this is good news for those who swear by CDMA. Department of Telecom has referred this matter to TRAI to look in the legal aspects of having Virgin Mobile.

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I fired an email to their PR division. Their comments came in an attachment; not a good PR strategy in my opinion. They should have sent a seperate email or should have had a logo prominently displayed.

Here is the exact copy. My comments appear in italics in paranthesis.

1) Is Virgin a Mobile Virtual Network Operator independently acting in India?
Virgin Mobile services are being offered to consumers by Tata Teleservices through a brand franchise with the Virgin Group. This means that Virgin Mobile is a brand of Tata Teleservices. This brand franchise is within the permitted norms of license agreement of Tata Teleservices (Confused statements. Nevertheless, the supposed licence agreements have been invalidated by Department of Telecom in their wisdom. The email from the PR division came in before this happened).

2) Do you have a tie up with Tata Teleservices?

Virgin Mobile India is an equitable partnership (then what is the brand frachise?)between Virgin Group and Tata Teleservices. Virgin Mobile India will provide Tata Teleservices with experience and expertise in designing, marketing, and servicing Virgin Mobile branded products for the youth segment.

3) Who has designed your website?
Need inputs (Ha! They don’t know the name of their web designer!!! This has been prominently displayed on their home page. At first, I realised the futility of the question AFTER I had sent the email. However, even I was not prepared for their answer. Anyone with the right brains could have easily figured that out. Despite all the flash, it is choked of coding errors- a common refrain of most of the websites not designed to comply with web standards).

4) Why do you make service guarantees for network availability? Are you 100% sure that your network would not fail as compared to other service providers?
Virgin Mobile places huge importance on ensuring that we deliver a high quality service to customers. This philosophy pervades in everything that we do- quality of network, range of handsets, value added services on offer, customer care etc. We chose Tata Teleservices because we believe it has the best quality network in India (Who decides that?). According to published reports (where?), Tata Teleservices has the lowest dropped call rates and one of the lowest blocking rates in the industry(how?). This means that ‘Virgin Mobile’ branded customers will reliably be able to enjoy clear calls, a fast connection and low dropped-call rates(Low dropped call rates? Despite the network, customers would still experience call drops! Even though, they may be low by industry standards!!!).

5) Why did you choose to go ahead with Virgin?
Virgin brings extensive experience and expertise in targeting the youth market across 7 countries over the last 8 years. It is this experience, service innovation and ability to catch the pulse on the youth market that makes Virgin a perfect partner for our ‘youth’ brand.

All in all, it remains a perfect example of PR crap. Tata seriously needs a reality check. They have honest intentions; they need to tap the youth market. Their perception in the market is jaded and also ran; which is different from say Hutch. Most of the companies are aspiring for “youth tag” and hope that it would add “zing” to the company.

Why youth? They aspire for a better lifestyle and if a brand fits in their perceptions of being the “right one”, they would splurge on it. It remains true for the metros as well as the smaller towns and cities. However, Virgin Mobile would need massive advertising money to cause a “brand recall”, just like they have associated a dog with Hutch. For the same reason, having Shah Rukh Khan for Airtel has not worked well because he endorses many other brands. Further, Airtel’s marketing division is pits.

I feel that the PR divisions needs a better infusion of brains than the current crop of retards that presently infest them. They need to tone up their language primarily because flowery English doesnt work. Unless someone is looking at impressing some starry eyed nut.

By the way, their website designer is bcwebwise. It speaks very highly of it’s boss who is an ex journo and has ventured in web designing. It has jarring colours and as usual coding errors Not a very comforting thought to pay dollops of money to those who cant even ensure compliance to web standards.

Update: I got an email from their PR agency saying that the attachment was sent by mistake. They wanted to send a further email from their PR agency regarding the new development of licence norms. They wanted my telephone number in order to speak to me and clarify issues.

Incidentally, Virgin India came with front page advertisement on 10/03/2008 in Delhi edition of Times of India. They are paying the customers to recieve incoming calls. In my opinion, this is basically a gimmick to lure in customers initally; their call rates are almost similar as that of other operators.

I shall keep this post updated as and when newer developments happen.

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Dirty jokes apart, I am clearly excited about the new age mobile applications. iPhone has shown the way and Google’s Android looks much like a rip off the iPhone interface. Unless, you wish to name it as Android and make a fast buck by calling it “open alliance”. The idea sucks but there are a lot of people gung ho about the “possibilities”. I am more inclinded towards the browser because this is one software that connects to the Internet and beyond. The OS (Operating System) becomes redundant for all practical purposes.

I am linking on to a video of Opera Mini (featured on Opera Watch for starters) and the rendering engine is awesome. Unfortunately, much of the “compression” takes place at Opera’s servers before it serves the web page on your handset which raises privacy concerns. However, I must admit that these are “white man’s concerns” and everyone makes money off the big idea as to what people are surfing in real time. Whether you are watching p0rn or doing Internet Banking.

There is a lot to be discovered.

I wasn’t surprised to read that HDFC and Reliance have created a virtual credit card. Now your mobile would become a payment gateway. This is an old concept and I had first reported about rumours that Tata was planning to launch something similar to this. SMS based transactions, if authenticated, are the safest bet to pay your bills because that would work irrespective of your mobile handset. Tatas, as usual, lost a golden oppurtunity to monetise their network spend and instead fell flat needing the star couple to advertise. Pooh. Dimwits conceptualised from the wrong “holes” need to get back to their roots for proper and effective marketing.

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COAI finally mustered up guts and filed a lawsuit against Department of Telecom. As usual, the media was frothing at it’s mouth and made this the headlines. Reliance jumped in the fray and counter challanged DoT with their own version of lawsuits galore. It was free for all till they decided to call it sober down and indulge in some back room dealings. Lawsuits have ceased to make any more news for the time being.

Spectrum is the main cause of the “fights”. I have repeated this ad naseum and it makes no sense to highlight this fact that spectrum is a scarce resource and the way Government is frittering away it’s advantages should call for an open discussion. The fossilised babus are barely going to move their butts and would be happy to gather moss. The only people who are happy about the opacity of the laws are the lawyers.

Broadband is a non starter this year too. Airtel introduced their 8 Mbps plans with some assinine download limits. I believe that this seems to be a marketing strategy in order to create a buzz around their product. All the while, most people who sign up “shockingly fast broadband” (or whatever the ads claim), they would become aware of it’s potential. Which means that word of mouth publicity would get them more customers. I am not sure that this is their marketing strategy. I believe that this is stupidity of the first lot to make the available resources scarce and not catering to the existing pent up demand. In any case, their broadband pricing leaves a lot to be desired. Airtel has the bandwidth and the mojo and the works. Yet, it is staffed by perhaps one of the worst idiots who ever sat on a gold mine.

Tatas made a lot of news and perhaps for the first time they made it to the Asshole of the year on this blog. Congratulations to them on winning this coveted award and here’s hoping that they would keep up this record. They had their intentions set right and I remember reading in Business World about their grand plans to set up metro ethernet and their deals with Cisco. This was one off news and it wasn’t mentioned subsequently. VSNL lost it’s dominance in international distance calling cards and then Reliance gave them a good competition for international landing stations.

Speaking of Reliance, they made news for all the wrong reasons. They got into acquiring Adlabs and then fancied making movies. There was a talk of convergence and “lightening fast” broadband. (Notice the way they describe their pathetic products). So far, there has been NO shaking news about broadband; they are stuck in the 128k era. Ouch! Reliance has not ventured much in landline business and they are holding their cards close to their chest. At best, they set up shadown companies like Swan and Cheetah Telecommunications (what names!) to bid for the telecom licence.

Anil Ambani has been a true “also ran” in the marathon all the while trying to carve out some “niche” for himself. He knows that he is being compared to his elder sibling and when crores of accounted and unaccounted money is at stake, blood is thinner than water indeed. Mukesh was sensible to exit out from telecom and focus instead on retail and gas. It was Anil who still seems to be glamour struck (remember Tina Munim nee’ Ambani?) It shows for him.

HFCL Connect is a small time player along with Spice Communications run by Modis. They seem to have mustered up enough courage to apply for pan India licence and spread their wings. They remain, at best, marginal players and would interest the foreign companies in case they wish to set up shop here in India.

Hutch became Vodafone after protracted legal battle and it was a personal victory for Arun Sarin. However, the change of the name and rebranding has not changed anything with this company. I have been after them to improve the quality of their services but then nothing has changed. As usual.

I had expressed hope that the year 2007 would be the year of Broadband. However, this was not to be. This was more about spectrum wars, legal wranglings et a which I am sick of reporting here again and again. This has also resulted in slowing down of the posts here. I believe that the best news of this year is the announcement of number portability, initially limited to the metros. It would be scaled up at a later date to rest of the country. I hope that with low migration charges, the competition to retain the customers would be intense and it would be the quality of services that would speak for itself.

Let’s keep our fingers crossed.

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Let’s look at this from a different perspective and why the entry of Reliance and Tatas would affect the existing subscriber base. The telephone number portability has been announced and the plan would be affected perhaps by next year. Reliance and Tatas would roll out their services pronto pronto since they already own much of the infrastructure in form of manpower and physical assets. The GSM operators have gagged together in their rag tag association (even though their unity is in doubt) and are in effect an effective oligopoly. The entry of new players upsets their apple cart and they would be forced to introduce newer services to make themselves relevant.

On the other hand, this claim could be contested by the CDMA lobby because they have not done anything extra ordinary with their services. For example, no one single operator has a single sec pulse billing which benefits the customer. Suppose you talk at a strech for 5.03 minutes. You end up loosing the extra 57 seconds that remain unused. These are the extra seconds that are charged for without any accountability.

It isnt that the fossilised babus are not aware of the situation on ground. They have chosen to stay shut because their telephone bills are paid for by the taxpayers money. In any case, most of them end up being telephone consultants just like ex TRAI head Pradeep Baijal has done.

Hence, to round it off, I must admit that unravelling the telecom mess is bit like understanding a woman’s mind. I am not an expert but prefer to see things the way they affect us.

As the year draws to a close, the confusion in the telecom regulations persists. The ordinary paying customer is at the recieving end. As usual.

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The recent shift of Reliance and Tatas towards GSM signals a “victory” for the spin doctors of the GSM lobby. With further and incremental improvements in GSM, the so called, 3G technology promises better data transfers which was presumed to be THE advantage of CDMA over it’s GSM counterparts. Rightly so. I have seen streaming video on my old trusty Samsumg Reliance handset which was unheard off for GSM. They had a dedicated portal for the colour handsets and as early as 2003/04 it was a ‘status symbol’. They cost a cool 25k for a brand new handset.

Much has changed since then. I have opposed CDMA on the grounds that expensive royalty payments could be avoided by shifting to “open source” GSM or develop an indigenous mobile platform on lines of CDMA. The telecom companies could have easily developed a system for mutual use. The differentiation factor could have been the service levels or the value added services et al. Since we are a nation of bumbling morons, this did not happen.

Many eyebrows were raised at the way Reliance and Tatas were asked to pay up money for the new licences. The GSM lobby cried foul (rightly so for the first time) at the way these companies have been favourited. Reliance had even set up shell companies like Cheetah Telecom (can’t they think of something better?) to buy out the spectrum and hence scale up their valuation with the scarce resource.

Given the mess in this sector, it is obvious that Department of Telecom is going to play God for obvious reasons. The gold rush for the spectrum is still on and not surprisingly the GSM lobby is themselves to be blamed for. They had opposed the auctioning of spectrum when Ratan uncle had proposed this. The present mess is for all us to see.

Hence this is indeed a matter of speculation as to how this would sort itself out. We are all there to see the bloody circus out from the ring.

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Indians by their own admission are masochistic. They would prefer to suffer ignonomious heaps of abuses rather than stand up for their rights. Maybe, it’s ingrained in their psyche that they are not supposed to question the way things are.

VSNL must be quaking in it’s boots now. A simple Google search would throw up frustrated users bad mouthing the service and calling it as “crap”. For me, I have been documenting the whole process as I see it unfold.

Are the corporate “honchos” illiterate or oblivious to the whole process? This “take it or leave it” attitude pervades all through. Problem is that till the time we all learnt to fight for our genuine rights, nothing is going to come out of the process.

I have seen this problem being replicated on the forums. The moment you put up a request to do something concrete, the thread goes dead.

It is in this pervasive mentality, companies like VSNL survive and almost get away with murder. Most of it’s customers are content with a “working” connection; they would not claim their downtime credits or the speeds they have signed up for.

Broadband remains a pathetic joke and VSNL Broadband remains a perfect example of how bad things can be. Sify is in it’s own league and has a different story to tell. But when it comes from the house of Tatas’ it is shameful on their part to treat customers like a piece of shit. They have big money and big access to levers of power. But what it cannot subvert is the popular opinion and the democratic media (if that exists in the real world). It cannot get away with the crappy services if the customers decide to get together, file a class action suit, spread the word that their services are not up to the mark and take them to task. They are duty bound to get you your services; sadly most of the customers fail to exercise their own right.

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